A new study has found that the UK;s biggest broadband ISPs are rubbish when it comes to something minor like answering the phone.
The BROADBANDRating report found that the average call answer time for small ISPs was 84.76 seconds versus 320.85 for the biggest five.
The results reveal that the big boys such as PlusNet and KC are among the slowest, while smaller providers such as. Exa Networks and B4RN tend to be the fastest.
PlusNet actually came bottom of the pile by forcing customers to wait for an average of 16.48 minutes. This is unfortunate as it is one of the few big providers to offer UK based support.
Automated answering systems, which are common among larger ISPs don’t count as an answer and lengthened the wait.
Here is the league table of results
Average Call Waiting Times for UK Internet Providers (seconds)
Exa Networks – 9.83
B4RN – 10
FastNet – 17.16
Daisy – 17.66
Timico – 26.66
Gigaclear – 32.5
Andrews and Arnold (AAISP) – 36.66
Easynet – 39.16
Fidonet – 43
Claranet Soho – 58.66
Gamma – 65.66
Zen Internet – 73.33
Gradwell – 89.66
TalkTalk – 95.75
Hyperoptic – 103.16
Manx Telecom – 123.83
Virgin Media – 142
BT – 170.85
JT – 186.33
Eclipse Internet – 261
Fuel Broadband – 273
Sky Broadband – 330.75
KC – 381.16
Plusnet – 988.57
