Tag: Agilitas

Agilitas offers partner support through new portal

Posted on June 2, 2020 by - News

Agilitas IT Solutions has launched its services portal, ‘Partnership’, to assist partners in providing their customers with additional support during the cCorona Virus crisis.

Agilitas CEO, Shaun Lynn, said: “At Agilitas, we understand how important it is for channel partners to respond quickly and efficiently to the service requests of their end user clients, especially during challenging times like these. During the pandemic, many partners have increased their reliance on our online service portal to enable them to react quickly and efficiently to customer fault call requests.

“We have worked closely with our partners’ service teams, and responded by investing in further development of our services portal ‘Partnership’ to support their changing needs. We are proud to be able to respond to our partners’ needs in an agile manner, and provide them with the tools they require to keep their customers’ networks operational through these challenging times.”

Agilitas launches updated channel services pricing tool early

Posted on April 10, 2020 by - News

Agilitas IT Solutions announced an update to its online pricing tool, AssureMeNow which is an channel services online pricing tool for hardware maintenance and professional services to help the growing number of channel partners who find themselves working from home.

Agilitas CEO Shaun Lynn said: “In light of the current situation brought about by COVID-19, the majority of channel partners are working remotely. I’m pleased that we have been able to accelerate the updates to our innovative AssureMeNow tool, to help our partners continue to do business through this difficult time, with the ability to ‘self-serve’ quotes, through the easy-to-use ecommerce style interface.”

Caddy gets canny branding job

Posted on February 13, 2020 by - News

Global channel services provider, Agilitas IT Solutions, has named the regular caddy of Women’s British Open Golf Champion as its new brand ambassador.

Harry Tyrrell started off his golfing career as a teaching professional at Hindhead, having attended the LPGA qualifying school, one of the longest-running professional sports associations in the world, along with Georgia. 

Agilitas IT Solutions pulls off Greensafe partner accreditation

Posted on October 28, 2019 by - News

Agilitas IT Solutions announced the launch of a new partner accreditation scheme.

Dubbed Greensafe, Agilitas’ secure IT recycling and Workplace Support partner, has signed up as its first accredited partner. More specialist partners are expected to join in the next twelve months.

Greensafe has been selected as Agilitas’ first partner to receive accreditation for their assistance in helping Agilitas to deliver its workplace and ITAD offering.

Agilitas launches partner scheme

Posted on October 25, 2019 by - News

Channel services outfit, Agilitas IT Solutions  announced the launch of a partner accreditation scheme.

It has also named Greensafe, Agilitas’ IT recycling and Workplace Support partner, as its first accredited partner, and aims to accredit a number of other specialist partners over the next year.

Greensafe has been selected as Agilitas’ first partner to receive accreditation for their assistance in helping Agilitas to deliver its latest workplace and ITAD offering.

Agilitas provides partners with channel services portal

Posted on August 6, 2019 by - News

Agilitas IT Solutions launched its first channel services online pricing tool for hardware maintenance services. The company’s InventoryAssure services product underpins the AssureMeNow portal.

Agilitas  provides the company’s channel partners with access to a multi-vendor workplace, server, storage and networking product portfolio, delivering maintenance services and hardware sales.

Channel firms back business transformation

Posted on May 10, 2019 by - News

More than two thirds of IT channel firms think business transformation is needed to meet customer requirements according to a new analyst report.

Agilitas has added up some numbers and divided them by their shoe size and found that 68 percent  of businesses believe that channel companies must adapt and “evolve” to deal with customer demands, advancements in new technologies and other disruptive elements of the constantly changing IT and business landscape.

Channel becoming more customer centric

Posted on January 15, 2019 by - News

Agilitas IT Solutions has discovered that the channel is getting the message and becoming more customer-centric.

Agilitas research has found the majority of channel firms have understood the need to adopt that approach with 86 percent registering the need to relevant moving to a customer-centric model.

The firm has been looking into the current market landscape in its Channel in 2020 Relevance report and found that

Agilitas and IBM sign global channel services deal

Posted on July 4, 2018 by - News

ibm-officeChannel services outfit, Agilitas has signed a multi-year agreement with Biggish Blue to provide reseller, MSP and systems integrator customers with access to global multi-vendor channel services, helping to improve operational efficiencies across its customers’ IT infrastructure.

The deal will see Agilitas use IBM technology support services and global engineering teams to provide the on-site maintenance that forms part of Agilitas’ InventoryAssure+ service.

Together, Agilitas and IBM will deliver a “formidable” global channel services proposition to the market, providing services on behalf of its channel partners to a broad spectrum of industries including financial services, retail, manufacturing and the public sector, it’s claimed.

This is the first such relationship in the IT channel for Agilitas, which will be equipped with a larger platform to help deliver its growth plans and support the needs of its expanding customer base, it’s claimed.

“We have formed a very strong, trusted relationship with IBM over the years and understand each other’s businesses inside-out,” said Shaun Lynn, CEO of Agilitas. “It is this understanding that has enabled us to craft such an innovative and unique channel services deal that will benefit our channel partners for years to come.”

With a trading footprint in over 80 countries worldwide, developed through a collaborative partner delivery model, the collaboration with IBM enables Agilitas to provide their channel partners with technology solutions that help make businesses more efficient and accelerate digital innovation and transformation, it’s claimed.

“Having a delivery partner of IBM’s calibre ensures that our channel partners continue to be provided with first-class global channel services, not only across our Inventory-as-a-Service solution, but engineering services too”, added Lynn.

“In today’s ever changing business environment, enterprises need consistent and reliable support to run their IT systems across a supply chain of services from multiple vendors”, said Andy Roberts, Director of Technology Support Services, IBM UK and Ireland. “This is a great opportunity for both organisations to change the channel marketplace.”

Channel businesses keep customers in the dark about partners

Posted on February 7, 2018 by - News

Kept_In_The_DarkNew research from OnePoll claims that two thirds of channel businesses are looking for new companies to partner with between now and 2020.

The research, commissioned by Agilitas found that only 27 percent inform their customers that some of their services are being delivered by partner and 39 percent occasionally disclose these partnerships, depending on the nature of the partnership and customer.

Agilitas CEO Shaun Lynn said: “It may seem unusual that only a quarter of IT channel companies disclose to their customers that some of their services are outsourced, especially in an era where collaboration is financially and strategically crucial. We understand that there may be some scepticism from a business that doesn’t want to disclose that it cannot provide a secondary service in-house.

“However, it’s always best for companies to focus on developing their core skills, as trying to develop in areas where its experience is limited can prove expensive and time-consuming. Ultimately, a strong channel partnership will always prove more beneficial for the end-user customer.”

The research also revealed that nearly half of partnerships are formed for all parties to remain increasingly cost-efficient, while nearly 30 percent of channel businesses surveyed enter into partnerships to plug a lack of internal skills.

“Forming technical and training partnerships with other channel companies can prove cost-effective, while helping to overcome various challenges, such as the skills gap”, said Lynn.

“I’m confident that in the next few years, the number of collaborative partnerships will only grow as the need to meet the exacting requirements of the end user, in an increasingly customer-centric environment, becomes ever more crucial.”

The research surveyed 100 senior-level executives at IT resellers, managed service providers and independent IT channel firms.

 

Channel invests a fortune in digital transformation

Posted on July 17, 2017 by - News

magician-portrait-290The channel is investing in technology to ensure it has a better future under the new wave of digitial transformation.

Research commissioned by Agilitas has found that innovation projects cost channel leaders on average £66,587.74 last year and that figure is expected to rise by 50 percent by 2020.

Technology innovation was the main area of spending, followed by solutions, business analytics and contracts as the channel looked to make sure it continued to be ahead of the game.

Agilitas CEO Shaun Lynn said that as the industry faces disruption, complacency doing the same thing is no longer an option.

“What has been clear over recent years is that there is demand for us to continue to adapt our offerings as the needs of the technology industry and business community evolves,” he said.

His advice was for the channel to make sure that they create environments where they can be open to encouraging, accepting and developing fresh ideas.

“As a result, creating and fostering a positive environment, where new ideas are trialed and embraced is set to be critical as we approach 2020, particularly if the current levels of uncertainty continue to be seen across the market,” he said.

The research revealed that many channel firms were hiring and around a third were prepared to invest in training that would encourage innovation and just over a quarter were happy to explore employee ideas.

“It is critical to understand that the only thing in the channel that remains constant is change. As an industry, we need to make sure that challenges are met with creative new ideas. Our research has highlighted positive movement, and I expect to see continued investment growth as we approach 2020,” Lynn said.

There have been warnings to the channel that it needs to invest in digital transformation to make sure it can convince customers that the skills and knowledge is there to help them.