Accenture has won a contract with the French gas and power group Engie to develop digital applications to boost its customer service.
Accenture’s design and innovation unit Fjord will develop new applications for billing, electric vehicles, web-linked domestic applications and clients who produce their own power with solar panels. No one is talking about the money involved in the deal.
Engie Chief Executive Officer Isabel Kochersaid that the company plans to invest 1.5 billion euros in new technologies and digitalisation in the next three years.
Fjord founder Mark Curtis has no concrete projects in mind for Engie, but would look for ways to boost the utility’s relationship with its customers, as Fjord has done for banking and telecommunication companies.
Fjord had developed mobile banking applications, and applications for Swedish telecom companies that show the real-time cost of calling.
“We plan to do the same thing for Engie and turn a transaction – the monthly bill – into a service,” he said.
Engie’s new chief digital officer Yves Le Gelard said Engie and Accenture plan to present the first digital applications in June. The company’s new marketing tools will be rolled out first in its key markets of France, Belgium and Italy.
