Sophos has launched a threat discovery and response service, which allows channel partners to identify and remedy problems targeting their customers.
Sophos manager of the UK and Ireland channel, Martyn Brownlie, said his outfit was committed to its partners and had developed MTR because the majority of current offerings only identified problems and did not remedy them. That left those without the expertise unable to solve the issues for their customers.
Sophos was expecting partners to supplement its offering with their own and it was offering three levels of MTR from notifying to collaboration and authorisation, he said.
At the top end of the scale the partner would have the ability not only to notify the customer of a threat but would have been given authorisation to step in and remedy the situation.
“There can be other recommendations that come out of that process that means for the channel it is a great opportunity to create additional services”, he said.
Brownlie added that it was early days, with the product only launching last week, but it had so far received positive feedback from partners and customers had also expressed that they wanted these services at an affordable price.
