EZ Security Tech Support shuttered

great-depression-soup-lineThe “online computer tech support model” is starting to look rather shaky after one of the big names, EZ Tech Support shut down.

EZ Tech Support, based in Portland, Oregon, was hardly a good role model for the industry. It flooded the interwebs with advertising which claimed their computers had possible security and performance problems. The programmes implored people to call the company’s number, which was displayed amid warnings.

However this week the company stopped taking calls earlier this week, its general manager, Gavynn Wells, said he was no longer worked there and was “unclear as to the direction the company will be going into.”

The company is two pay periods behind in payroll, and rumours are the company’s funds had been frozen, the former employee said.

EZ Tech Support was doing rather well and it routinely took in $25,000 to $30,000 every two weeks in revenue. One former employee said call centre agents were pushed to generate $750 in sales a day.

The company started business last October in an older building in northeast Portland. It sold a perpetual license for a security program called Defender Pro Antirvirus for $300 and one-time fix service starting at $250.

With callers’ permission, EZ Tech Support agents installed a remote access program on their computers. Agents then installed a free application called Webroot Analyzer, a legitimate application that flags possible problems on a computer.

The items highlighted by Webroot’s Analyzer — even if the issues had no material effect on a computer — were used to convince people they needed to buy Defender Pro.

The US Federal Trade Commission filed two lawsuits in November against an assortment of mostly Florida-based companies that allegedly conned consumers out of $120 million using deceptive sales tactics to sell ineffective software and unneeded support services. Some of those companies had business models similar to that of EZ Tech Support, although that outfit was not named.

MediaTek wants to sort out China rules

mediatek-generic-chipMediaTek has slammed Taiwan’s rules regarding its domestic semiconductor companies investing and merging overseas, particularly in mainland China,.

MediaTek chief executive MK Tsai said the rules are too strict and should be reconsidered.

He said that Taiwan risks falling behind in the global race to develop the best chips if it does not invest more overseas to recruit talent and access large markets like China’s.

Rivals like Qualcomm and Intel have ploughed billions into China, Tsai said, but Taiwan’s rules prohibiting the export of advanced chip technology to the mainland risked its business prospects there.

“China is such a huge market … if everyone else is going and you have to stay on the sidelines, you’re in a weaker position,” Tsai said.

Taiwanese regulations prohibit chip design firms like MediaTek from investing any funds in China for research and development purposes, let alone for mergers and acquisitions, according to the company.

Tsai moaned about Taiwan’s “passive” stance amid a recent wave of mergers in the chip world.

“You have to keep up with the technological advancements or you’ll become irrelevant,” he said.

MediaTek-designed chips are doing well among Chinese phone vendors like Xiaomi.

Unlike chip design, investment in chip manufacturing in China is allowed, though heavily regulated..

RHUB and Collaboration make Fahr key reseller partners

VideoConferenceWeb conferencing outfit RHUB Communications and its UK partner Collaboration has appointed, Germany-based Fahr & Partner as its key Channel Reseller Partner.

Collaboration Technologies is a Northern European Master Distributor for RHUB Communications and its TurboMeeting Web Conferencing and Remote Support solutions.

Fahr & Partner was awarded Master Reseller, Gold Partner status with Collaboration Technologies.

Phil Suter, Collaboration MD said that Fahr & Partner was a strategic appointment, not least because of their understanding of ‘All Things IT.’

Fahr’s CEO Helmut Fahr, said that the move would give his outfit the rich functionality of the RHUBs offering.

“We have been delivering collaborative solutions to our clients for five years, and RHUB is a major addition to the suite of technologies we use to develop our range of solutions…. RHUB’s ease of use, and the excellent user experience, combined with its great pricing make it a powerful player in this rapidly expanding market. Especially the ownership of the appliances will give the company the skills to act on their market,” he said,

Suter said that the deal means that RHUB’s on premise solution can be purchased for a once-only low-cost price, with NO on-going fees, and can be branded to that individual’s company or organisation.

Brits waste too much time on meetings

meetingUK companies are wasting millions sending workers around the world to meetings, many of which are unnecessary, according to a new study.

The survey of 2000 employees, conducted by sound gear maker Sennheiser, revealed that almost two thirds of respondents have to travel considerable distances to meetings even though 65 per cent admit that they’ve had a wasted trip.

The furthest distance on average that respondents had to travel was 218 miles. 53 percent travel over 100 miles for a meeting, and a further 10 percent have jetted over 500 miles.

Despite the considerable time and expense involved, nearly half think their company wastes money on train tickets and flights, with 54 percent saying that a Skype call would suffice.

Yet the average UK worker makes less than three conference calls or video calls per week, with 61 percent making two or less, a precedent that’s costing unnecessary amounts of money, not to mention the environmental impact of travelling.

Charlotte Waterworth, Marketing Manager, Sennheiser Communications said that video conferencing and Skype calls are as simple as picking up a mobile and putting on a headset, yet many companies still seem reluctant to take full advantage of the benefits this technology can offer.

More than 53 percent admit to sneakily arranging meetings to spend longer out of the office, and over half say that the most common reason for attending a meeting is simply because it’s scheduled even though there’s nothing important to discuss.

And on their return to the office 37 per cent admit to having “fiddled” expenses as a way to squeeze a bit more value from a trip, with 10 per cent justifying their actions by saying “everyone does it”.

Only seven percent think all of the face to face meetings are necessary, and 60 per cent say their boss often holds meetings just for the hell of it.

“When you factor in unnecessary expenses and time out of the office, effective meeting management is an adjustment many struggling businesses can look into quite easily to help improve their bottom line” Waterworth concluded.

Cloud channel support is slack

Every silver has a cloudy liningThe Cloud Industry Forum has warned cloud customers are not getting the levels of support they need from channel partners when it comes to help migrating to the cloud.

In a report the Forum said that part of the problem is that there are some inexperienced channel players who are yet to really grow into being cloud providers and customers needed to make more careful assessments of potential partners.

Customers were having to deal with the result of poor integration with existing legacy systems and a failure by the partners to thoroughly assess the ability of the user’s network to deliver a stable product.

Overall the CIF findings were positive with 90 percent of customers expressing a positive satisfaction rating and 70 percent of IT buyers expecting to increase their use of cloud in the year ahead.

But since cloud migration is a key part of the whole business it does seem to be that more work needs to be done.

The CIF findings also come on top of a recent report from LogicNow that seems to suggest there is a worrying disconnect between service providers and customers.

The gap between customer expectations and partner service plans is a wide one, according to the LogicNow ‘Global IT Service Providers Harmony Report’.

The research suggested that most IT buyers started out a discussion with a service provider with the intention of getting help with a specific, business critical need. But the research found that the channel saw the chance to push wider services and tended to follow their own agenda.

Speaking last month, on the launch of the report Dr Alistair Forbes, general manager at LogNow, said that service providers needed to be patient about rushing into talk to a customer about a range of investment options, rather than dealing with the specific concern brought to their attention.

“Pushing strategic consultancy too early in the relationship gives an impression of under-valuing the immediate concern weighing heaviest on the customer’s mind. IT departments engage with Service Providers because they have a particular problem that needs solving. This must be addressed first to earn the opportunity of a strategic engagement later on,” he said.

Xirrus spruces up channel

xirrusWireless networks maker Xirrus is becoming more dependent on  its channel and has spruced up its l programme to include deal-registration options.

The big idea is that it will create happy solution providers by allowing them fatter margins.  The outfit is bristling with new programmes and an updated sales portal and training programmes through its Xirrus University.  The courses offer a free online sales and technical certification which teaches partners how to flog  Xirrus gear.

The company is seeing its wireless networks being part of lots of different bigger projects being sorted out by its  partners and the company says it wants to make life as easy for them to do it..

The new Xirrus Xcellerate channel programme now features three Authorised, Premiere and Elite levels. To help partners sell Xirrus wireless networking products and services, the company has also established its own sales team which gets qualified leads for channel partners.

Xirrus has created a Proposal Generator tool to quantify the company’s value versus that of competitors and has created customisable vertical marketing campaigns, data sheets and online resources that can all be co-branded. It also makes free demo gear available.

Xirrus is betting that a significant portion of the channel will want to partner with a wireless networking manufacturer that is not widely distributed.

Microsoft and partners defend against Chromebook

windowscomputexThe glorious Wintel alliance which is still running despite a few hiccups has a cunning plan to see off the threat of Google Chromebooks.

Microsoft and its chum Intel plans to launch a device running Windows 10 with Bing.

Microsoft and Intel are working with all   partners to bring cheaper devices to the market and help tackle the growth of Google Chromebooks.

Stage one of the plan is to release a cheap OEM version of Windows 10 with Bing.

As was the case with Windows 8.1, Windows 10 with Bing will be a Windows 10 SKU available exclusively for PC makers and will be offered at a very low cost or even free of charge.

Microsoft has worked out that it needs to slash licensing fees that manufacturers need to pay for installing Windows on their devices.

Windows with Bing is basically Windows 8.1 with Bing offered the same features as Windows 8.1 but came with Bing branding that OEMs could not change.

Users, however, were allowed to replace Bing as the default search engine with Google or something else.

A Windows 10 with Bing flavour will appear later. In fact Windows 10 is designed to be installed on as many devices as possible, and Microsoft expects one billion PCs, tablets, and smartphones to be running it by 2017.

Smaller US ISPs put in more effort

mouseA new study has found that the UK;s biggest broadband ISPs are rubbish when it comes to something minor like answering the phone.

The BROADBANDRating report found that the average call answer time for small ISPs was 84.76 seconds versus 320.85 for the biggest five.
The results reveal that the big boys such as PlusNet and KC are among the slowest, while smaller providers such as. Exa Networks and B4RN tend to be the fastest.

PlusNet actually came bottom of the pile by forcing customers to wait for an average of 16.48 minutes. This is unfortunate as it is one of the few big providers to offer UK based support.

Automated answering systems, which are common among larger ISPs don’t count as an answer and lengthened the wait.

Here is the league table of results

Average Call Waiting Times for UK Internet Providers (seconds)
Exa Networks – 9.83
B4RN – 10
FastNet – 17.16
Daisy – 17.66
Timico – 26.66
Gigaclear – 32.5
Andrews and Arnold (AAISP) – 36.66
Easynet – 39.16
Fidonet – 43
Claranet Soho – 58.66
Gamma – 65.66
Zen Internet – 73.33
Gradwell – 89.66
TalkTalk – 95.75
Hyperoptic – 103.16
Manx Telecom – 123.83
Virgin Media – 142
BT – 170.85
JT – 186.33
Eclipse Internet – 261
Fuel Broadband – 273
Sky Broadband – 330.75
KC – 381.16
Plusnet – 988.57

HP split set for November 1

Whitman's-SamplerThe maker of expensive printer ink, HP will be splitting itself in two on November 1.

HP queen bee, Meg Whitman said that everything will be good to go for the separation of HP and Hewlett-Packard Enterprise would be effective on November 1.

Whitman made the announcement during the company’s technology event, HP Discover 2015, in Las Vegas.

The world’s No. 2 personal computer maker wants to split into two listed companies, separating its computer and printer businesses from its faster-growing corporate hardware and services operations.

Whitman believes that breaking HP into two companies, with about $57 billion in annual revenue each, will create two more nimble outfits which can respond to the constantly shifting technology marketplace.

Whitman will be left in charge of Hewlett-Packard Enterprise, which will include the $27 billion division that sells industrial-grade computing and networking gear and the $23 billion Enterprise Services business, which runs the tech and IT operations for other companies under contract.

Her slimmed-down company will walk away from the separation with the majority of the parent’s cash — about $13.3 billion — which will allow it to quickly pivot into deal-making mode. It’ll also allow both new companies to re-engage with Silicon Valley and the wider tech industry, she claims.

Cloudy outlook in store for resellers

forecastMore vendors are working out ways to get their resellers at the heart of cloud based operations.

Now unified communications specialist Swyx Solutions has announced a new version of its cloud solution SwyxWare Compact for Datacentre for the channel.
The product has been designed for reseller partners, and makes it possible to take into account the individual requests of customers.

Using SwyxWare Compact, resellers and MSPs can offer cloud-based unified communications services to their customers without a huge fee.

Based on a VMware platform, the Compact version has been adapted to the needs of the channel and is aimed at partners with existing VMware knowledge.

Swyx CEO Ralf Ebbinghaus said that the SwyxWare Datacenter Edition that has been primarily offered by carriers and service providers with their own data centre.

“With the Compact version we now cover the needs of the entire channel, so any reseller can give the customer a choice for SwyxWare – on-premise or out of the cloud,” he said.

“In the last year we have given our resellers the ability, through our partner Deutsche Telekom, to offer customers a UC solution via the public cloud, and now with SwyxWare Compact we have created a further business model for our partners.”

 

Reseller leaks Windows 10 pricing and launch date

windows-10-technical-preview-turquoiseMicrosoft reseller Newegg accidently leaked the pricing and release date of Windows 10.

Windows 10 will be released to hardware makers on August 31, according to a product listing at Newegg.com.

The new version of Microsoft’s widely used operating system will be delivered to original equipment manufacturers on August 31, according to listings at Newegg.com, which is also taking pre-orders for the software. The Home edition will cost hardware makers $109, while the Professional version will cost $149, according to the listings.

The exact release date for Windows 10 had been a closely guarded secret. Microsoft said in March that Windows 10 would launch this sometime this summer, and while developers hoped for something more definitive during the Build developer conference last month, the company was still mum.

This means that consumers should have Windows 10 in their hands before the end of summer. We should point out that this is the second time that Newegg jumped the gun. It leaked price details and a release date for on Windows 8 in 2012.

Data centre evolves from snooze to news warns Gartner

darwinBeancounters at Gartner said that thedData centre industry is about to see some rapid change after 15 years of more or less being a snooze.

In its 2015 Magic Quadrant for Data Center Networking report Big G said that emerging innovations like software-defined networking (SDN) and disaggregation switching, and  data centre networking was shaking up the industry.

Unlike in the past, vendor differentiation is shifting toward software — including management, automation and orchestration — compared with hardware.

Gartner Research Director Andrew Lerner, who co-wrote the report said most of the suppliers were the same names as they everywere.  But positions have have changed within the industry.  Arista Networks becoming a Leader and Dell is being more progressive.

The report found that the adoption of and interest in white-box switches over the past year have increased significantly within hyperscale data centres.

Dell twigged to the fact that a white-box or branded white-box was the key and  then Juniper followed, then HP.

There is now a demand for a denser, more highly virtualised data centre to improve agility within networks. Organizations want less proprietary, closed systems than have typically filled the space.

The market leader is still Cisco and has the largest  installed base of any vendor in the quadrant, Cisco is by far the global leader in port shipments and revenue.

Gartner’s report slams Cisco for overlapping, conflicting architectures as well as one of the priciest solutions on the market.

Cisco’s flagship Application Centric Infrastructure (ACI) is “less open” than some SDN products, said Lerner, but “if you’re looking for an open solution, they do have a broad portfolio.”

Arista is the fastest-growing vendor in the space and is one of only two companies – including Cisco – that Gartner refers to as Leaders.

Arista has taken a open and agnostic approach that’s cost-effective, so it’s a very compelling story for company’s the report said.”

HP is not doing that badly either. The No. 2 player in the market has a strong global reach, a broad portfolio and open SDN. HP was rated the most open vendor, according to Gartner research surveys.

What is keeping the computer giant from being a leader in the market is its failure to execute sales from a channel perspective.

“From a portfolio perspective, they can go toe-to-toe with anybody. … They have the HP brand and the global distribution channel, so on paper, they should be a fierce competitor,” said Lerner. “The reality is, we don’t see the HP distribution channel putting the HP data center networking portfolio in front of customers with the same degree of fervor as, say, a Cisco or even an Arista.”

Dell was the most innovative vendor in the marketplace over the past year, with more than 24,000 networking customers, jumping from a niche player in 2014 to a visionary this year.

Dell was the first mainstream vendor to support a disaggregation switching solution that allowed organizations to run third-party networking software on Dell hardware.

VMware was the only vendor that made the quadrant that doesn’t provide hardware in the data centre. The company’s flagship NSX SDN overlay product garners a high degree of interest and has a proven track record of reliability with customers.

VMware’s suffers from an immature channel and sales coverage  which is triggering its growth.

 

Cisco brings IoT certification to channel

ciscoCisco is helping its channel partners get a leg up into the Internet of Things.

The idea is to run training programmes to give them the skills needed to try to capture some of the $19 trillion it expects from the new industry.

A new Cisco Certified Network Associate Industrial IoT certification has been set up along with two new cloud certifications to help partners deliver optimal business outcomes.

Cisco thinks its channel needs to understand the context of the industrial and IoT environments while it is deploying and managing these network and IT devices.”

The lab-based training program targets networking engineers, plant administrators, control engineers and IT engineers and teaches them how to build, manage and operate converged industrial networks in the fast-growing IoT manufacturing markets.

The certification targets both the customers and channel partners

Last week, research firm IDC released a report forecasting that the IoT market in manufacturing operations will grow from $42.2 billion in 2013 to $98.8 billion in 2018 — representing a CAGR of 18.6 percent.

K3 Syspro partners with software automation expert AfriSoft

k3-syspro-building-frontERP reseller K3 Syspro announced a partnership with software automation expert AfriSoft.

The deal has made K3 Syspro a reseller of TransLution mobile software for the UK and Europe.

The product plays nice with K3 Syspro’s existing SYSPRO Espresso product, which was introduced with the recent SYSPRO 7 upgrade.

TransLution is designed to meet high demand for instantaneous fast transaction and enablies production to staff to update and add livestock and barcode information on the move and send that data directly to their ERP database.

K3 Syspro Managing Director Cathie Hall commented: “Mobility is a core lean enabler allowing manufacturers to extend mobile data right to the point of activity. With SYSPRO Espresso and TransLution as part of our product range, can provide reliable, ruggedised access to ERP and provide a more streamlined mobile platform for data analysis.

TransLution software enables SYSPRO users to simplify and accelerate their production processes by capturing, processing, and analysing production data with a mobile solution for the shopfloor. It integrates mobile scanners, touchscreen devices, and other plant equipment seamlessly into SYSPRO, allowing traditional manual tasks such as stock taking or production records to be automated and streamlined.

AfriSoft Africa Director Russell Kleyn said that TransLution software is a good fit for many of K3 Syspro’s customers.

“Our solution not only simplifies standard tasks, but creates a system that integrates seamlessly into SYSPRO to streamline data input and reduce errors.”

Raiffeisen wants to sell Comparex

saleDespite the fact it is doing rather well, and even recently opened a branch in the US, the German Raiffesisen Bank wants to off-load Comparex.

The price could amount to EUR 350 million ($391 million) which strikes us as a little on the cheap side.

In 2013/14 the firm generated revenue of EUR 1.5 billion.

Comparex was established in 1986 as a joint venture of BASF and Siemens and specialises in licence management, software procurement and technical product consultation

Comparex is a large Microsoft licensing solutions partner (LSP) and also sells licences from Adobe, CA, Citrix, IBM, Symantec and VMware.

Raiffeisen has been the sole owner of Comparex since 2011 but the bank needs cash after a disastrous number of investments in Russia and Ukraine.