Onecom has signed up with cloud-based network monitoring and reporting outfit Highlight to give customers full visibility into the performance of its network and application services.
Based in Hampshire, Onecom has a UK-wide network of regional offices with over 400 staff, serving more than 100,000 customers across the UK and internationally.
Marcus Alves, Head of Service Operations at Onecom, said: “Our previous monitoring tool was complicated and difficult to configure. It took too long to get customers up and running and to produce reports. I just didn’t have the time needed to maintain it.”
He added: “I’ve known about Highlight for many years through our various partners and the timing was right for a change. What attracted me most to Highlight was the ease of use, its feature set and the reporting suite.”
Onecom will make Highlight available to its customers to cover basic broadband and ethernet network monitoring and reporting, with an advanced ethernet plus service for application-level visibility.
According to Alves: “Highlight has been a great partner to “onboard”. As a Tier 3 provider, we rely on Tier 1s and 2s to deliver our services. Some partners provide SLA guarantees, but they rarely provide the capability to measure them. “
