A Forrester Consulting report, commissioned by Datto, claims that MSPs which use its tools to support small and medium-sized enterprises (SMEs) enjoyed an average of more than $100,000 in business growth annually.
Forrester found that those using the range of tools Datto provides, including PSA and RMM, delivered approximately $792,000 in benefits, including 50 per cent improved productivity on work orders, and a reduction of 90 percent in downtime incidents.
Obviously, another thing in the report that atto is keen to highlight is the average return on investment (ROI) of 256 percent in a three-year period, with the platform paying for itself in less than six months.
Datto chief marketing officer Matt Richards said last year, MSPs had their hands full helping clients transition to work from home and a variety of cloud solutions.
“This year, the pressure on MSPs continues as digital transformation and recovery drives SMEs to further rely on technology every day. Datto focuses on MSPs and their clients, developing open and secure products that integrate and save our partners time”, he said.
One reseller told Forrester that its life was made easier by the option to use integrated tools: “If you don’t have an integrated system [PSA, RMM and BCDR services], it requires you to have a full-time advocate for every customer to understand their technology and how to best service it.”
One of the key areas for MSPs over the course of the pandemic, and as customers move beyond the restrictions, has been security. In March, Datto moved to strengthen its portfolio in that area. The survey was commissioned by Datto.
