Software king of the world Microsoft has been asking its enterprise customers how it can improve the adoption of Surface tablets and Windows 10.
Writing in its Bog, Vole said that it had been chatting to customers who made large global footprints and discovered that the service, management and support options were pinching.
“Many told us they wanted to buy Surface from one partner, in one transaction, and have devices deployed all over the world with a single support and warranty SLA,” the blog says.
This is apparently the reason why Vole announced that Dell and HP will now resell Surface tablets and bring their enterprise-grade support offerings to the devices.
Microsoft has added two new additions to the Surface Enterprise Initiative to speed the adoption of Surface tablets and Windows 10.
Starting at the beginning of 2016, Vole will bring in a new “Microsoft Complete for Enterprise” warranty. This has four elements that the firm says its larger enterprise customers have asked for including the ability to pool warranty claims by company versus individual devices.
Microsoft will allow warranty claims against non-bootable devices. It will bring in rapid replace processing and an on-boarding centre to ensure a premium within the first 30 days.
Vole will assist IT staff to get setup with warranty and support processes as well as provide online training for their employees to get productive as fast as possible.
In addition to this there is the Business Device Trade-In Program.
“Many customers have told us that they want to upgrade to Surface and Windows 10, but have invested in devices and need to maximise the value they receive from those assets,” the blog said.
“With the Business Device Trade-in Program we make it simple. This is different from other trade-in offers in that it is a permanent program for business customers, rather than a limited time promotion.”
With 24 hour quotes, prepaid shipping labels and secure data wipe, business customers can trade their used business laptops, tablets, and phones for credit towards the purchase of new Surface devices.
This offer will be available in the coming weeks to business customers in the US, Canada, Austria, Belgium, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
Soon it will be rolled out to Australia, France, Germany and the UK.
