Software giant Kaseya has made changes to its auto-renewal policy after its partners said the method was pants.
Kaseya president and chief customer officer C.J. Wimley posted a note on the company blog and said all auto-renew agreements will be renewed at the same number of months as the previous agreement.
“In order to address some of the mechanics of the process while ensuring that the two core elements [lowest possible price and not discontinuing service] are maintained, moving forward the following adjustments are being made”, Wimley wrote.
The policy change includes that customers may opt out of the auto-renewal process during the term of their agreement by contacting their Kaseya account manager and that customers will now be notified 90 days before the renewal date.
The move is popular with partners and mirrors that of Datto which Kaseya recently took over.
In addition, the Kaseya end-user license agreement (EULA) has been modified to reflect these changes.
Company partners say that the Kaseya is making the effort to do things more in line in the Datto framework. Which is a good thing.
