The maker of expensive printer ink HP has warned its customers not to talk to service partners in the recent battery product recall.
For those who came in late HP recalled more than 78,000 of its commercial notebooks and workstations due to their nasty habit of overheating and catching fire. The laptops at risk are from a range of devices, including various ProBook and ZBook models.
HP has warned on its bog that partners cannot help in the recall saying that many of these batteries are internal to the system, which means they are not customer replaceable.
“You should not remove them on your own. The HP Notebook Battery Safety Recall and Replacement Program are being conducted through the HP Battery Recall website. HP will provide free battery replacement services for each verified, affected battery validated on the HP Battery Recall website.”
However it appears that HP has not directly contacted their channel partners to tell them to stay out of it.
