Analyst outfit Gartner has waded into the Big Public Cloud providers saying that they have reliability issues and poor services.
Amazon Web Services (AWS), Microsoft Azure and Google Cloud remain in the Leaders segment, while Oracle, Alibaba and IBM retain their positions in the Niche Players quadrant. However, AWS, Microsoft and Google were blasted by Big G.
AWS continues to be the market leader, with Gartner praising it as a mature, “enterprise-ready” provider. But it slammed Amazon for prioritising being the first to market over the strength of its offering.
“It is willing to launch feature-poor services or services without deep cross-platform integration, which it often defers to the future to address. The quest to be first to market sometimes results in services that need years of substantial engineering updates”, the report snarled.
Gartner claims companies in verticals have instructed their IT teams to avoid using AWS where possible. This may ultimately limit AWS’ success in some verticals and may impact the associated ecosystem, warned Big G.
Microsoft Azure was praised for its ability to sell Azure with its other offerings, driving its adoption rate. But Gartner said Azure had “reliability issues”, stating that they continue to present challenges to customers.
“Since September 2018, Azure has had multiple service-impacting incidents … the nature of many of these outages is such that customers had no controls in order to mitigate the downtime”, it said.
Google Cloud’s efforts to attract more enterprise clients was praised by Gartner, as well as the attraction its analytics and machine-learning capabilities present to these organisations. But it said that Google’s processes were “immature” which can sometimes make it a difficult company with which to transact, as well as its smaller pool of experienced MSP partners compared with other vendors in the quadrant.
“Enterprises often lament Google’s inability to craft appropriate solutions for enterprise requirements when engaging with solution architects”, the analyst said.
IBM was praised for being “well positioned” to assist its large customer base which is starting to adopt cloud services.
The vendor is not expected to threaten its larger competitors due to its failure to deliver on its “fundamental goal” of producing a new set of cloud IaaS offerings based on the principles of hyperscale architecture.
“IBM remains in a precarious position due to being slow to improve its cloud IaaS offerings, which are ultimately not competitive with the market leaders”, the analyst said.
