Comms outfit Gamma has signed a three year strategic partnership with service-assurance specialist Highlight, which aims to build on their existing six-year relationship.
Using Highlight’s services, Gamma said it has built better relationships with its customers and improved the service it delivers.
In its Direct division, Gamma says it tailors Highlight’s services for each customer, providing a window through which Gamma and its customers can view an accurate picture of what is going on within their networks. The common perspective prompts open conversations and enables Gamma to strengthen its service delivery.
Highlight is also available across all of the Channel division’s Ethernet services. Through the new arrangement, Highlight will also be available across more non-Ethernet products including Broadband, FTTP networks as well as 4G and 5G connections, enabling Gamma to deliver the most flexible and intuitive solution to its Channel partners.
Gamma Direct MD David Macfarlane said: “Our direct enterprise customers are reliant on networks and communications for their businesses to function. They want to ensure maximum benefit from their investments in terms of performance and value for money. The Highlight platform is easy to understand and independently demonstrates the value a network delivers, enabling us to provide the exceptional service that our customers have come to expect.”
Channel division MD Daryl Pile said: “With Highlight, our reseller partners have a higher level of insight into the performance of their networks. It gives them the information they need to deliver a true managed service, offering greater value to their end customers with networks that are more resilient and more reliable.
“Mobile and fibre to the premises represent a huge growth opportunity for both business and residential users. Highlight will play an important role as we expand into this emerging FTTP market. We forecast that half of our existing broadband customers will migrate to FTTP circuits over the next three to four years, and when they do, each will be equipped automatically with Highlight.”
Highlight CEO Richard Thomas said: “This new contract is a win for both sides, ensuring Highlight will be included in everything that Gamma offers both now and in the future. Highlight enables Gamma to share information with its customers in ways that facilitate straightforward discussions and strengthen the relationship. By stripping away confusing technical jargon, Highlight empowers Gamma’s salespeople to sell the best solutions, and service teams to deliver exceptional service. This means customers can really understand the value that their network delivers.”
