The government’s Crown Commercial Services has confirmed that Foehn is approved as a supplier in the category of ‘Cloud software’ on the G-Cloud 11 procurement framework, part of the Government’s Digital Marketplace.
This time G-Cloud incorporates all three of Foehn’s flag-ship systems – Voxivo Cloud Phone system, UC & Collaboration and VoxivoCX Cloud Contact Centre, all designed and built by Foehn’s development team, plus Foehn’s Omnichannel Contact Centre solution incorporating the Purecloud system delivered in partnership with Genesys.
G-Cloud 11 approval is the most recent achievement in Foehn’s strategy and successful relationship with the public sector built over the past twenty years. Within the last 18 months, Foehn’s public sector offering has been substantiated by further accomplishments, including the ITSPA award for ‘Best VoIP Software of 2018’, Genesys accreditation as a Gold Partner and ‘Purecloud Partner of the Year’, certification for the security standard ISO/IEC 27001 and launch of the VoxivoCX Cloud Contact Centre.
James Passingham, Foehn CTO, said his company had seen the G-Cloud framework and its processes mature into a valuable procurement platform with real opportunity for public sector bodies to increase return on investment.
“This year, it’s pleasing to see the number of listed companies increase by 20 per cent and reassuring to know 90 per cent of suppliers are SMEs. With an impressive total spend now approaching £5 billion since the introduction of G-Cloud, this all points towards a system that works for both the customer and the supplier.”
Pressures on the public sector for budgetary restraint, regulatory compliance, and impartiality continue to make supplier selection complex and time-consuming. G-Cloud sets out to make procurement easier and this is supported by Foehn’s design philosophy that sets out to make communications easier to manage and operate.
Julian Barrow, Foehn Sales Director said the improvements to processes and procedures implemented in G-Cloud 10 last year meant the company could consolidate its cloud offering and focus on the addition of our cloud contact centre solutions.
“VoxivoCX, designed by our own development team, prioritises ease of adoption, simplicity of operation and effective utilisation of voice in the contact centre. These three elements are fundamental to the performance of contact centre agents working in teams with the limited resources and pressures so often found in local authorities and social services. That’s why G-Cloud 11 is a critical part of our relationship with the public sector.”
