Some of Datto’s channel partners are considering their options after hearing of Kaseya’s planned $6.2 billion acquisition.
According to some reports, loyal Datto partners are worried that Kaseya will not provide the same high-level partnership and channel-friendly experience. Apparently some channel partners across the pond have already cancelled meetings because of the impending acquisition.
One MSP currently does about $200,000 per month in Datto SaaS protection and is now assessing whether to move that business elsewhere. He said that the company got a bad rap for doing things like sending out renewal paperwork that’s automatically in force for three years instead of one year, without telling the partners and giving them advance notice that there’s a change in the terms and conditions.
Part of the issue is past experience working with Kaseya’s treatment some of whom told the US press they might stop doing business with Datto as a result of Kaseya’s impending acquisition. They pointed to worries about Kaseya’s history of integrating past acquisitions, level of service and support and overall culture as reasons they are pessimistic about the move.
Kaseya has so far refused to address MSP concerns. Dana Liedholm, senior vice president of corporate marketing, was quoted as saying this partnership will combine Datto’s world-class customer experience and support with Kaseya’s complementary products and strategies that drive innovation and global market development.
“Together, we can provide MSPs around the globe with broader and better integrated solutions to tackle their most pressing challenges. Both Datto and Kaseya have a commitment to helping our partners succeed, so this acquisition provides even more opportunities for innovation across the MSP channel”, Liedholm wrote.
