MSP eacs has decided that it needs to launch a 24/7 service model to take advantage of the CORVID-19 move to remote networking.
The firm has seen its customer base react to the coronavirus by demanding more levels of support and, given a recent refinancing deal, eacs is in a position to meet those changing market conditions.
Last month, the business scored a multimillion-pound refinance deal working with broker Knight Capital Funding and corporate lender Shawbrook Bank. The money is not only being used to refinance an existing facility, but also to upsize the debt on more favourably to help the firm invest in initiatives such as the extension of support.
Kevin Timms, chairman and chief executive of eacs said: “The driver here has been COVID and many of our clients are now beginning to investigate new ways of working, as exemplified by the rise in working from home. However, with greater flexibility in operations and working hours come additional challenges to many businesses as they seek to support their staff, both operationally and personally.”
A common experience of remote working is that staff are choosing to work longer hours and, as a result, are using IT systems outside the traditional times when support would be offered. Many expect to do this for the foreseeable future as a portion of the workforce chooses more flexible working as a future option.
“A switch to a 24/7 service model has always been a long-term aspiration and target for the business and has now become much more important to us”, he said. “Traditional core IT support hours are simply no longer sufficient to support the modern employee or working practices, as expectations have changed drastically as a result of the pandemic.”
He claimed the decision to move to a 24/7 model had its customers and their interests at its core.
“However, it will also enable eacs to provide our employees with even more flexibility, allowing them to work the hours they want to work and support a work-life balance choice”, he said.
