Cloud-based contact centre software provider, Puzzel, has appointed Rob Wiles as Partner Channel Director.
In this role, Wiles will build a brand-new partner programme across Europe, to fuel the company’s glorious three year growth plan.
Wiles has held a variety of roles covering high touch sales, distribution and vendor channel management. He joins Puzzel from Unify, part of the Atos group, where he was VP Channel Sales – UK & Ireland. Prior to Unify, he spent time at ShoreTel before becoming Head of Channel at unified communications and managed service provider APSL.
Puzzel’s new channel strategy is focused on the creation of a collaborative partner system. There are five types of partner that complement each other’s products and services and each organisation can determine its own level of engagement with Puzzel to best suit its individual business models.
Rob Wiles said, “Joining Puzzel is a brilliant opportunity to build something completely different from the ground up. Our aim is not to recruit 100s of partners, but to provide organisations with an opportunity to be part of a supportive Puzzel eco-system where they can enjoy exceptional engagement from us, positive commercials and trusted technology. We are taking a completely different approach. We won’t just partner, we will truly engage with people to achieve coverage and scale in today’s competitive marketplace. By creating a collaborative partner network, organisations can build a contact centre where employees and the organisation flourish.”
Today’s announcement follows the launch of Puzzel Marketplace last month.
