Category: News

Reynold and Reynolds scores Caffyns deal

Posted on August 14, 2017 by - News

article-1320724-0B9FA152000005DC-52_468x424Reynolds and Reynolds  today announced that Caffyns , one of the largest motor dealer groups in the south-east of England has installed  its Contact Advantage at 12 of their sites across Sussex and Kent.

Contact Advantage software enables dealerships and manufacturers to capture and synchronise more of their customer data and streamline more of their communications in the vehicle purchase process.

By installing Contact Advantage in their dealerships, Caffyns will integrate their CRM Showroom system and the POWER Dealership Management System (DMS).

Adele Feeney, Managing Director for Reynolds said that  Contact Advantage and POWER help dealers operate more efficiently and profitably, and improve the customer experience in all areas.

With Contact Advantage, dealers have a single point of data entry that results in real-time, accurate reporting information for management, and can enjoy complete transparency throughout the sales process to better manage leads, enquiries, and follow-ups.

In addition, Contact Advantage offers a suite of mobile applications enabling dealerships to take their customers through the entire sales process – including model selection, colour and specification configuration, pricing and order forms – all in one simple-to-use interactive process. It is also an iPad based application that allows sales people increased mobility.

Simon Caffyn, Managing Director at Caffyns said:  “We chose to invest in Contact Advantage as it offers us the complete package,” said. “We have enjoyed a long-term relationship with Reynolds as a POWER DMS user for many years. Now, we enjoy the completeness of integration between these two systems, from the initial enquiry to the order form.”

Cisilion gets HMV contract

Posted on August 10, 2017 by - News

HMV_NewcastleReseller Cisilion will be helping HMV sort out its network.

Cisilion will deploy Cisco Meraki’s software-defined wide area network (SD-WAN) across the sites, with the cloud networking product promising an easier-to-use infrastructure.

HMV Darren Houghton, IT head  said that by partnering with Cisilion, HMV will now have a private, fully managed network, accelerating growth and allowing more flexibility to help HMV achieve our goals of modernising our retail sites.

“Not only are we reducing costs by moving from legacy MPLs to internet based connectivity, but the Cisco Meraki SD-WAN solution will also allow us to add monitoring and surveillance on top of the solution, increasing security levels across all our sites.”

Alex Hooper, CTO at Cisilion, said the firm is cock-a-hoop about expanding its retail portfolio through the HMV deal.

“We are seeing increased demand for modernising expensive and complicated legacy WANs to enable cost-effective transformation and expansion,” he said.

The network will be deployed in October 2017 to be finished just in time for the peak Christmas trading period.

 

Manchester IT consultants shut down for Google scam

Posted on August 10, 2017 by - News

arrest machesterA Manchester-based IT consultancy firm has been shut down after an investigation by the Insolvency Service found it “pretended to be Google” to fraudulently make over £500,000.

Movette Limited, trading as Online Content Management Services and OCMS, sold a service managing ‘Google My Business’ listings for clients, charging between £199 and £249 for a 12-month subscription.

Google My Business lets companies list their services on Google, so they appear when people search for related services in their area, but the Google service was free.

Movette sold its management services to unwitting customers by “stating or implying that it represented or was affiliated with Google when in reality there was no such relationship”, according to the Insolvency Service.

The firm had been reported to various regulatory bodies, including City of London Police’s Action Fraud, over its two-and-a-half-year existence.  This was the second go at the fraud, it tried the same trick as a company called Online Platform Management, was wound up in 2015. The company’s records show it received fees totalling £537,000.

Colin Cronin, the investigation supervisor with the Insolvency Service, said: “Movette used deceptive methods to persuade customers to sign up for its service, including stating or implying that it represented or was connected to Google.

“The company then made it difficult for customers to extract themselves from rolling contracts and used debt collection methods which were coercive and intimidatory. These proceedings show that the Insolvency Service will take firm action against companies which operate in this manner.”

OCMS was wound up on 28 July, with the Official Receiver being appointed liquidator.

Exertis names Rik Hubbard commercial and services director

Posted on August 10, 2017 by - Moving People, News

Rik_HubbardExertis has announced the appointment of Rik Hubbard as its mobile commercial and services director.

Hubbard will be working with the sales and purchasing teams to boost the performance of the division’s market leading vendors across the consumer and business to business areas.

He also has to build on the opportunity to launch a range of device-focused services from trade-in, repair and refurbishment to finance and service contracts, following the recent announcement of the MTR Group acquisition.

Hubbard will report to Exertis mobile director Simon Woodman, who said: “Rik is joining our team at an exciting time for the mobile division. He brings a wealth of experience having worked for a major vendor and a leading telco and internet service provider.

“We have opportunities to grow in the main areas of our business with a superb portfolio of products and solutions to offer our customers. We are now also in an excellent position to enhance our entanglement still further with our vendor partners and clients by providing additional services to support their business. Rik will play a fundamental role in helping us to achieve that.”

Hubbard is a chartered accountant with almost twenty years’ experience in the telco industry, and joins from Samsung where he was head of commercial finance and financial services for five years.

When he was there he helped launch the S7 Upgrade programme which was the UK’s first manufacturer backed handset upgrade scheme. Before that, he spent a similar period at Three in a variety of commercial roles.

Hubbard was very positive on his appointment, saying: “Providing services that add value are fundamental to being successful in technology distribution. I am delighted to have joined Exertis, a company at the forefront of mobile distribution with an outstanding product and solutions portfolio, and one with the drive and ambition to look for and add complementary services that make a positive contribution to revenue and profit for partners and customers. I look forward to building on this success and working with a vibrant, award-winning team.”

 

Companies avoid sales tech as if it were a German egg

Posted on August 10, 2017 by - News

135a4c22c3cNearly half of companies are avoiding investing in tech for sales teams because it costs too much.

Beancounters at CITE Research found that 48 percent of businesses did not want to shell out cash on new tech because it was too pricey. More than 63 percent of UK firms spent at least £1,200 on technology annually per sales representative to equip them with the right tools to do their jobs effectively.

The survey of 400 sales executives in the United States and the United Kingdom was conducted to define what technology stack a modern sales team uses. Apparently this includes smart phones, laptops, CRM systems and web meeting platforms.

Nearly a quarter of respondents said they spend at least £2,400 per sales employee.

The research also highlighted a lack of confidence and expertise in installing new technology, with 34 percent admitting to being worried about the complexity of introducing new tech systems – and 20 percent concerned about a lack of skills in using the tools.

The survey revealed concerns about keeping pace with digital transformation. More than 63 percent of firms said they were worried about the cost and effort needed to maintain systems up to date and more than two-thirds (69 percent) worried about staff training. Other hurdles to tech deployment include cultural challenges, with 34 percent of organisations citing ‘resisting change’ as the main reason for avoiding new tech investment.

The report confirms earlier findings and seem to indicate that some organisations are willing to spend money, but many are in the experimental phase. Other than CRM, organisations are dabbling in a variety of other tools in a trial and error period to decide what is critical for sales people to be more efficient.

The study showed that CRM is still the most frequently deployed tool for sales teams, with 70 per cent of organisations saying they use the technology.

Home Office wants help on Amazon public cloud

Posted on August 9, 2017 by - News

parliamentThe Home Office is looking for a partner to move one of its systems to Amazon Web Services (AWS).

According to an ad posted on the Government’s Digital Marketplace, the Home Office wants three suppliers to bid for a six month contract to move its Digital Capabilities to the public cloud.

“The HO Digital Capabilities programme deals with a significant amount of data and our current hosting provider has reached its potential… Home Office has determined that the in-house Amazon Web Service platform is the most appropriate location to run these services,” the advert says.

The Home Office wants to solve its migration problems of putting all its digital services on the new platform within the period and with minimal disruption to the live service. It  wants a supplier to provide solutions architects and developers to build the new AWS environment and provide a seamless switch to the new platform.

The closing date for applications is 17 August, with the start date pencilled in for no later than 9 October. The contract can be extended for a further three months if required.

Government is expected to be a big spender looking at AWS, Azure and Google (now that the search engine outfit has announced its UK datacentres).

 

KCOM fined £900,000

Posted on August 9, 2017 by - News

marina-hullA network failure which meant that Hull residents could not dial 999 calls for four hours has cost the outfit responsible £900,000.

KCOM was investigated by Ofcom after residents in the Hull area could not connect 999 calls between around 21:58 on 27 December and 1:43 on the following day.

The supplier provides the phone and broadband network for most of the Hull area, was reprimanded by Ofcom after the regulatory body found “a serious weakness” in the firm’s emergency call services.

Gaucho Rasmussen, Ofcom’s enforcement and investigations director, said: “Ofcom rules mean that people must be able to call the emergency services around the clock.

“Any failure to connect 999 calls is extremely serious. Today’s fine serves as a clear warning to the telecoms industry that it must prioritise access to the emergency services, no matter what the circumstances.”

Storm Eva in 2015 on the day of the incident meant that a BT telephone exchange in York, which connected calls from KCOM’s network to the emergency services through BT, had flooded. KCOM had contingency plans in place, but these relied on the same exchange being operational.

There were more than 74 calls to the emergency services, from 34 telephone numbers which failed to connect through the four-hour period.

Ofcom acknowledged that KCOM had addressed the problem within two hours of discovering it, but said the firm still warranted a fine that “reflects the seriousness of the breach and its impact on public health and safety”.

In a statement sent to CRN KCOM said: “We recognise the critical importance of providing our customers with uninterrupted access to emergency call services and take that responsibility extremely seriously.

“During Storm Eva in 2015 the loss of our 999 service was a result of a single point of failure in another operator’s exchange in York.

“Our emergency call services are managed through long-standing external outsourcing arrangements. In establishing them, we sought to ensure diverse and resilient routing which Ofcom has acknowledged in its findings.

“We’re very sorry this happened and immediately after the incident we ensured steps were taken to remove this network vulnerability.”

White box servers are bucking the industry trend

Posted on August 9, 2017 by - News

9100-w_cube-favor-boxes476fe5f55ab9e9fbdd0d91e1da43bb0aWhile the server market is in the doledrums, white box servers are doing really well, according to beancounters at IDC.

The white box server market is growing and the IDC numbers from IDC merely serve to reinforce the point, with the revelation that the ODM Direct group of vendors grew revenue by 41.8 percent in the first quarter to $1.2 billion, accounting for 10.4 percent of the market, at a time when overall server revenues declined by 4.6 percent.

Gartner research director Adrian O’Connell found something similar – while there was a global decline of 4.5 percent in server revenues in the same period, revenues in the “others” category rose 4.4 percent. He wrote that leading server vendors are doing all they can to ensure that service providers don’t continue to shift their server purchases toward ODM suppliers.

“Combined with the significant inroads made by China-based suppliers, we expect to see continuing challenges and downward price pressure across the EMEA server market for some time to come,” he said.

HPE struck a deal with Foxconn to sell white box-like servers to cloud and telco providers three years ago. But CEO Meg Whitman recently admitted that server sales had been affected by declining orders from a single customer – probably Microsoft.

Supermicro is one of the key white box venders. In February, it was believed that Chipzilla was the unnamed customer in a deal for more than 30,000 Supermicro servers for a data centre in Silicon Valley.

Micro datacentres are growing

Posted on August 9, 2017 by - News

maxresdefaultThe director and senior boffin at Schneider Electric’s Data Center claims that micro datacentres on the edge of the network are the next big thing.

Victor Avelar said that infrastructure vendors are providing self-contained prefabricated and highly integrated pods that allow small data centres to be deployed quickly, reliably and cost effectively.

The idea can be combined to form the larger IT facilities many organisations require as their needs grow, but who cannot afford the larger up-front costs of building a new traditional, or purpose built data centre.

He cited a new white paper from Schneider Electric with the catchy title of “Cost Benefit Analysis of Edge Micro Data Centre Deployments”. He said that it proves why micro datacentres are best suited to support edge computing over other alternatives such as server rooms and traditional builds.

Small prefabricated and integrated, micro datacentres benefit from scalability, speed of deployment, reliability and fulfil the desire to outsource applications to the cloud or colocation facilities.

Key technology drivers enabling the miniaturisation of datacentres include: compaction of IT equipment—led by ever more powerful and smaller silicon chips, all IT components from processing elements and networking equipment to storage arrays are becoming smaller; hyper convergence – which allows several subsystems, including processor elements, networking technology, disks and solid-state mass storage to be integrated into a single enclosure; and virtualisation which allows a single element to run many different applications simultaneously.

If some of the 200 micro datacentres are geographically located away from the others, network latency might be affected and there may therefore be some instances when the purpose-built approach, with all the IT in the same location may be preferable, Avelar said.

 

Former Incisive Media boss dies

Posted on August 8, 2017 by - News

Dame-Helen-Alexander-300x231Dame Helen Alexander, a former chairman of Incisive Media and the first female president of the Confederation of British Industry (CBI), has died following a long battle with cancer. She was 60.

She was chairman of Incisive Media between October 2009 and December 2014 and played a key role in the development of the business.

Dame Alexander held a number of influential business roles during her career including chief executive of The Economist Group between 1997 and 2008, and board roles at Rolls-Royce and Centrica. She also led the CBI between 2009 and 2011 in the wake of the financial crisis.

Throughout her career, Dame Alexander was seen as a trailblazer for women in business. Alongside Sir Philip Hampton, she headed the Hampton Alexander Review, which focused on boosting the role of women in senior business positions.

Among her many roles, Oxford-educated Dame Helen was a non-executive director of PA Group, parent company of the Press Association, and at BT Group and Huawei UK.

 The Economist described her as “self-effacing but a world-class networker”, and said that business had “no better ambassador”.

“Her success owed much to a leadership style that lacked fireworks and did not seek fame, but deserved more recognition, for both its humanity and effectiveness,” the newspaper said in an article on its website.

FireEye denies hack details

Posted on August 8, 2017 by - News

wargames-hackerSecurity outfit FireEye has denied that its corporate network was hacked last week after one of its employees had his or hers social media account hacked.

Apparently the employee’s LinkedIn account was seemingly taken over by the hacker, who posted a series of messages claiming they had hacked the victim’s emails and contact lists.

But after a six-day examination FireEye said the hacker’s claims were false, but admitted that three corporate documents were obtained and two customers were compromised through the victim’s personal accounts.

Writing in his bog FireEye’s Steven Booth said: “The attacker did not breach, compromise or access our corporate network, despite multiple failed attempts to do so.

“The victim supports a very small number of customers. Two customer names were identified in the victim’s personal email and disclosed by the attacker. We believe these are the only two customers impacted by this incident.”

Booth added that the employee’s online credentials had been released into the public domain through eight security breaches of third parties in the past, including LinkedIn.

All documents exposed by the hacker in this instance, minus the three referenced above, were already in the public domain, according to the vendor.

Booth added that other documents released by the hacker were manufactured screen grabs that “falsely implied successful access to our corporate network”.

Wireless VR headsets demand to grow

Posted on August 8, 2017 by - News

virtual-realityA new report from Juniper Research on Virtual Reality forecasts that wireless VR headsets (smartphone-based and standalone) data consumption will grow by over 650 percent over the next four years.

The new research, Virtual Reality Markets: Hardware, Content & Accessories 2017-2022, found that data consumption will reach over 28,000PB when combined with traffic generated by VR headsets tethered to PCs and consoles, placing significant additional strain on both wired and wireless networks.

VR requires fast data speeds to stream content effectively and, by 2021, the data demand of each VR device is expected to exceed that of 4K, according to Juniper. This will be driven by the need for higher image quality and frame rates, a developing problem as VR becomes more mainstream.

In order to make VR more accessible, the Juniper report recommends bringing network operators and broadband providers into the VR standards conversation now. Juniper argues that the future data demand needs to be taken into account when considering specifications like minimum frame rate and resolution. In addition, technologies which reduce the amount of data processing, like foveated rendering, need to be rolled out and become universal.

The research also found that social VR is on the rise. Facebook and WeChat are currently developing VR platforms and several VR games, most notably Star Trek: Bridge Crew, have social elements. These platforms are designed to bring more users into the VR ecosystem by offering new social interactions.

“VR is currently seen as very isolating,” remarked research author James Moar. “The promise of having new worlds to explore is much more compelling when other people can share the experience, which needs social games and social interfaces, as well as the development of cross-platform standards.”

 

Avaya nearly out of bankrupcy

Posted on August 8, 2017 by - News

companies-that-can-be-hedged-with-cds-are-way-more-likely-to-go-bankruptAvaya will be soon out of bankruptcy according to its former CEO Kevin Kennedy.

Apparently this is all due to a Plan Support Agreement (PSA) with holders of more than 50 percent of its first lien – or highest priority – debt.

Kennedy said the new plan is the result of “extensive negotiations” among Avaya and members of its “Ad Hoc First Lien Group”.

The creditors have agreed to support Avaya’s amended plan – which includes wiping more than $3 billion from Avaya’s debts, and transferring pension plan obligations under the Avaya Pension Plan for Salaried Employees (APPSE) to the US Pension Benefit Guaranty Corporation (PBGC).

The amended plan also pledges to take steps to enable Avaya to emerge from the Chapter 11 process as a public company. It still needs to be cleared by the Court which is likely to happen on 23 August.

Along with the debt holder agreement, Avaya announced that Kennedy is stepping down from the CEO post to be replaced by chief operating officer Jim Chirico as of 1 October. Kennedy will also retire from the board of directors, but will remain an advisor to the firm.

Avaya’s bankruptcy process hit shedloads of resellers and distributors. Avnet was named the firm’s second biggest unsecured creditor, with Avaya owing the distribution giant $8.8 million in unsecured debt.

Other large creditors include big reseller partners such as World Wide Technology which was owed $1.6 million and SHI

Avaya has also today filed its preliminary third quarter 2017 financial results, which expects revenues to fall nine percent year over year to around $802 million  to $804 million, while EBITDA is forecast to come in at $202 million  to $206 million  down from $223 million reported in Q3 of 2016.

Savvius hires Mark Kirwan

Posted on August 7, 2017 by - News

AAEAAQAAAAAAAAimAAAAJGM0YzZhZWRhLTA0MjItNGEyMy04YWM2LTg1NDBjOGQ3MDM2MANetworking outfit  Savvius has hired Mark Kirwan to lead UK and European sales out of a new regional headquarters office in London.

Kirwan will report to Patrick Johnston, Savvius Vice President of Worldwide Sales, and help drive the company’s next phase of growth in the network performance monitoring and diagnostics (NPMD) space.

Johnston said that with the introduction of new products like Savvius Spotlight for real-time monitoring and Savvius Insight for remote office visibility, Savvius is actively expanding the company’s reach into new markets through channel partnerships in Europe, North America, and Asia Pacific.

“We’re supporting that growth with new regional offices in strategic locations like London, where we can directly cater to the needs of our current and future customers. Mark brings years of invaluable enterprise networking experience in the UK and Europe to Savvius. Having Mark lead our European sales ensures that customers throughout EMEA will receive comprehensive solutions and responsive customer support from Savvius. We are thrilled to welcome Mark to Savvius, and expect he will grow his team to match the opportunity.”

Kirwan said that he was thrilled to join an industry leader like Savvius and be a part of the high growth market for network visibility.

“As customers look for solutions to help them gain visibility into how their data is impacting performance, user experience and security, there is a clear market demand for the rich experience and product depth that Savvius brings to the industry.”

Kirwan has nearly two decades of experience in network software and hardware sales in the UK and Europe. Prior to joining Savvius, Kirwan was Vice President of Enterprise Sales for Positive Technologies, where he built an enterprise-focused sales team covering the EMEA region. Before Positive Technologies, Kirwan spent more than eleven years at Netscout and its subsidiary, Arbor Networks, where he held positions including Global Account Director for British Telecom and Regional Director for EMEA Sales. Kirwan graduated from the Institute of Technology, Carlow in Ireland, where he received a diploma in Instrumentation Electronics.

Interoute releases cloud-based object storage tech

Posted on August 7, 2017 by - News

Ominous Clouds over Dublin CityCloudy Interoute has rolled out a cloud-based storage service based on Cloudian’s HyperStore object storage technology.

The cunning plan is to flog it as part of the Interoute Virtual Data Centre cloud platform, it provides customers with a cut-price fast, reliable and highly durable cloud-based storage for unstructured data, backups.

A company spokesman said that Interoute is offering multiple petabytes of capacity, with further growth planned in accordance with customer demand. The Cloudian deployment is available across the entire Interoute platform with 17 Virtual Data Centre zones globally. Customers have the option to use resilient in-country deployments in Switzerland and Germany.

The geo-location flexibility offered by the Cloudian solution, in combination with the Interoute Enterprise Digital Platform, gives Interoute customers control over data locality and assured performance, enabling them to build regulatory-compliant storage solutions in different territories.

Mark Lewis, EVP Products and Development at Interoute said: “With GDPR looming large in 2018, as well as the rapid adoption of VDC and SaaS platforms, our customers are revisiting the legacy world of physical backup and archiving and demanding a simple, controlled, auditable cloud service,” explained . “So, we’ve created an easily accessed and integrated, cost-effective object storage service to support their digital transformation.”

Jon Toor, chief marketing officer at Cloudian, commented: “With Cloudian, Interoute is offering its customers choice in limitlessly scalable and cost effective storage, on a foundation that is proven in some of the world’s largest unstructured data stores.”