Category: News

Brother issues two new label printers for e-commerce

QL-1100-LRBrother UK has launched two new label printers to help resellers support retail businesses prop up their e-commerce.

The online channel is expected to grow to 18.5 percent of total retail spend by 2022, and as customer demand grows, the new QL-1100 series is designed to help busy workers to cut time and improve organisation when producing shipping labels.

The four-inch print size, achieved with the new DK11247 and DK22246 rolls, means shipping labels comply with the size requirements for Royal Mail, FedEx and various online retailers, so users don’t need to spend time correcting incompliant labels. The new models also feature quick print speeds at 110mm per second.

The series, consisting of the QL-1100 and the QL-1110NWB models, also helps sellers sending products to Amazon warehouses be  streamlined, with a unique crop-print function that is compatible with Fulfilled by Amazon (FBA), claims Brother.

The new label printers can also help users “be more productive” by keeping labels in the correct order of print. The QL-1110NWB model also supports flexible workforces with additional connectivity options including Wi-Fi, Wired Network and Bluetooth functionalities, including MiFi (Made for iPhone, iPad and iPod) so labels can be created using smartphones, tablets, PC or Mac. Both models feature USB and USB host connectivity.

Ioana Nitu, labelling product manager at Brother UK, said: “We’re launching the QL-1100 series to help resellers tap into the growing demand for label printers on the back of the rapidly expanding e-retail market.

“The share of third-party sellers on the Amazon platform increased to 51 percent in Q4 2017, an increase of eight percent on the same period three years ago. Meanwhile, eBay has seen its active users jump from 90 million to 170 million between 2010 and 2016.

“As this market expands further, so does the requirement for shipping labels. The new QL-1100 series can solve the labelling pain points of everyone from individual sellers to large retailers when shipping goods.”

 

Commvault expands Azure offerings

cloudEnterprise backup, recovery, archive and the cloud solutions outfit, Commvault has expanded integration with Microsoft Azure Stack enabling enterprises to simplify migration, management, protection and activation of data on Azure Stack, the Microsoft Azure public cloud, its recently announced Azure Government Cloud, and other hybrid cloud infrastructure.

Commvault Data Platform is designed for enterprise customers using on-premises Azure Stack hybrid clouds in hybrid environments have the powerful data management capabilities they need to accelerate digital transformation initiatives, helping them increase agility, reduce risk and improve business outcomes.

Commvault allows global corporations, small businesses, healthcare organisations, public agencies and managed service providers to use Azure Stack as a Commvault appliance, with all of Commvault’s capabilities running and managed from the Azure Stack.

In addition, with Commvault software, they can quickly migrate data and workloads between Azure Stack hybrid clouds, Azure public cloud, other clouds, on-premises and legacy infrastructures. The Commvault Data Platform enables enterprises to protect, archive, move and search data on Azure Stack private clouds, helping them find data for e-Discovery or data privacy compliance purposes, recover data after a ransomware attack or other data disasters, and activate data with analytics and other data analysis tools.

Commvault has strengthened its integration with Azure Stack, providing new capabilities to Azure Stack users that help them further accelerate their digital transformation initiatives,

Proact sees profits fall after accounting change

168533Storage outfit Proact saw a 13 percent fall in quarterly revenues after it brought in a new accounting standard.

Proact has changed the way it recognises revenues from supplier guarantees and maintenance and now spreads the revenues and costs over three years.

The move left an £8 million ding in its Q1 revenues. Its revenues for the three months from January to March 2018 tumbled by 13 percent year on year.

It did improve the costs of goods and services Proact sold during the quarter with pre-tax profit rising by four percent.

Proact is currently seeking a new CEO, following the resignation of Jason Clark in February. The company claims to manage over 100 petabytes of information in the cloud and have 3,500 customers.

TalkTalk trials G.fast through partner customers

main-01TalkTalk Business is trialling for G.fast through its Wholesale and Partner customers.

The move follows the recent announcement that TalkTalk Business are extending its FTTP, 1Gb full fibre network, beyond York and snuggling up to the Ultrafast connectivity.

G.Fast is complementary to FTTP and can boost internet speeds over the existing copper infrastructure (up to 330MB). G.fast will be available during a trial rollout from April 2018, with a launch expected in line with Openreach’s start in the summer.

This is somewhat useful for TalkTalk Business Wholesale and Partner customers who want to include cost-effective high-speed connectivity in their portfolio,  to deliver over the new services, facilitate the transition to the Cloud or merely to offer the best speeds.

G.fast is available alongside ADSL and FTTC via the Partners API or portal for ease of provisioning, upgrades and in-life management.

TalkTalk Business will launch an unlimited usage G.fast proposition, in line with its FTTC offering, and will pay a fixed monthly cost regardless of the anticipated significant increase in usage. This knocks out the risk for the Partner community where spiralling bandwidth usage costs could be prohibitive.

Pete Tomlinson, Commercial Director at TalkTalk Business, commented: “As businesses and consumers, we have developed an insatiable appetite for bandwidth and TalkTalk continues to lead the way in meeting this need, embracing new technologies to make them simple and affordable. As we continue to champion the drive towards a full fibre future, which for many is still too far away, G.Fast can play an important role in helping customers enjoy the speeds they deserve.”

Netmetix scores Fantoo cloud project

cloudbustWorkplace productivity provider Fantoo has recruited cloudy outfit Netmetix to move from a Microsoft direct licence to a Cloud Service Provider (CSP) model in a bid to reduce costs.

As a Microsoft tenant, Fantoo was paying the maximum costs for its cloud services and those costs were spiraling. It quickly became apparent that these associated costs were not sustainable for the start-up business and needed to be minimised. After deliberation, the business began the process of looking to move from being a direct Microsoft Tenant to working with a CSP.

After researching various cloud providers, Fantoo finally chose Netmetix as it was the best fit for what the business needed and was also recommended to them through another client. Although the partnership is still in its early stages, Fantoo has so far recorded a cost reduction of 50 percent for its cloud services from changing license types. By only migrating the information the business required, rather than all the information the business had, Netmetix has been able to significantly reduce the cloud costs for the business.

,Netmetix MD Paul Blore said:  “We’re really excited to be working with Fantoo. It’s a great company and the partnership has been a success so far with the business reporting a huge cost saving within a short timeframe. We’re thrilled that we’ve been able to provide the infrastructure and services to meet their needs now, and in the future.”

Fantoo Sales Director Mark Buckley added: “Netmetix were very approachable and no issue was a problem, they were very professional in what they did and very “human” with a personal touch. What I found with our Netmetix engineer, Oana, is that she really listened to our needs and offered valuable advice and alternative approaches to the way we were thinking. She went out of her way to accommodate our needs and our timelines to deliver the project on time and to plan.

“It’s difficult to see how any on-premise server solutions today, or services, can offer any value above what the cloud can offer, today and going forward. Cloud services are more scalable, quicker to deliver, offer more business value than any on-premise server offered today. Our business could not operate in any other way now. We are cloud and we’re cloud through and through.”

 

Gartner warns about top cloud players “influence”

Silhouette Men Wearing Suits And Hats

Silhouette Men Wearing Suits And Hats

The top 10 public cloud providers are getting bigger and will have rather a lot of influence and power in the IaaS space, according to analyst outfit Gartner.

The market leaders will grow their market share to 70 percent this year, according to Gartner, which has warned against the industry’s top players gaining an “unchecked influence” on the IaaS space.

Public cloud revenues will jump by 21 percent year on year in 2018, pushing total sales to $186.4 billion.

The fastest-growing segment of the market remains infrastructure-as-a-service (IaaS), claims Gartner, which is forecast to grow 36 percent to total $40.8 billion in sales in 2018.

The most lucrative segments cloud application services (SaaS), which is set to generate $73.6 billion in revenues in the same time frame. By 2021, SaaS is expected to make up 45 percent of the entire cloud market.

Gartner also found that despite an increasing number of firms moving into the cloud space, the top 10 public cloud giants are set to swell their market share from 50 percent in 2016 to 70 percent by 2021.

Research director at Gartner Sid Nag said that while a buoyant market creates enormous opportunities for end users, firms should be wary of the increasing dominance of hyperscale IaaS providers.

“While [cloud] enables efficiencies and cost benefits, organisations need to be cautious about IaaS providers potentially gaining unchecked influence over customers and the market,” he said.

“Although these large vendors have different strengths, and customers feel comfortable that they will be able to meet their current and future needs, other database-as-a-service (dbPaaS) offerings may be good choices for organisations looking to avoid lock-in.”

Sales teams need to understand Gen Z

indexUnderstanding the Snapchat, Smartphone generation is essential for building highly effective contact centre teams, according to a report compiled by Teleopti.

Daniel Mayer is Customer Success Manager, and Senior Consultant at Teleopti who was behind the report said that contact centres were grappling with the demands of round-the-clock, multi-channel communications, employers need to keep one step ahead with a consistent recruitment strategy and innovative Workforce Management (WFM) infrastructure to match. It’s time to understand what Gen Z wants from work, if they differ from Millennials and how to make them part of an efficient, highly motivated contact centre.

When job website giant Monster teamed up with global research firm TNS to find out what it takes to attract the Snapchatting, Smartphone addicted, video streaming generation and found that the demographic was:

• Entrepreneurial and self-reliant – 76 percent of Gen Zers believe they are owners of their career and nearly half want their own business
• Money and security – are what Gen Zers value most and as a generation brought up in times of recession when family and friends lost jobs and homes, this makes absolute sense. Their ideal job package sounds more like their grandparents’ with health insurance and ‘a boss to respect’ high up on the list of demands.
• Hard workers – Gen Zers are no slackers with 58 percent saying they are willing to work nights or at weekends for a better salary and 74 percent prepared to move for a good job opportunity.

Gen Zers differ from their slightly older counterparts differ from Millennials because they are more territorial than their Millennial colleagues, preferring to go it alone in the face of stiff competition. They also appreciate face-to-face communication. They don’t like the concept of university debt and seek to find new ways to learn that will not cost them an arm or a leg.

Gen Zers would prefer to have many different roles in the one place of employment to gain work experience.

The report says that rather than fear the arrival of another dynamic to the already complicated contact centre environment, employers should focus on the WFM areas that bring out the best in Gen Zers and benefit all staff, whatever their age.  They should also look at providing different sorts of service.

Self-service systems appeal to the independent, self-reliant nature of Gen Zers. Agents are empowered to control their schedules, select breaks and lunches, swap shifts, and request time off with immediate feedback from their manager

The channel needs to re-think its learning environment – be sure to develop a portfolio of different learning styles, a mixture of traditional in-classroom training and online or virtual sessions to suit all generations and use WFM to allow time for training.

Take this one step further by tapping into Gen Zers’ need for on-demand interaction by creating a dedicated e-library of learning. This could feature anything from online tutorials to training documents and hints and tips from colleagues. Make it collaborative so they can share their thoughts and ideas with others. Finally, build e-library time into their busy work schedules to open up the doors to self-discovery at a stress-free pace.

Companies need to make room for ‘face’ time and think of ways of incorporating this into the contact centre especially when it comes to mentoring or team meetings. Make room for Skype and FaceTime to bring out the best in your Gen Zers. Consider extending this approach to your customers by creating a genuinely immersive experience using the latest innovations in Virtual Reality.

Resellers should help clients with GDPR risk assessments

riskitalyWith only a few weeks to go, resellers should be flat out offering their clients get prepared for GDPR

GDPR is supposed to be implimented by 25 May after which organisations could face fines of up to €20 million or as much as four percent  of worldwide annual turnover if they have not got it set up

It is unlikely that more than 25 percent of businesses in the UK (and across the EU) will be fully compliant in time for the May deadline.

Many companies have left it late but if resellers pull their fingers out they could still make the deadline. The problem is mostly smaller-sized businesses as many large organisations will have employed dedicated GDPR-compliance roles to their ranks.

Basically it is not too difficult to set up companies need to know where information is held, how it moves through the business and what it’s used for.

Smaller-sized businesses are more likely to be reliant on channel partners for much of their IT requirements, so GDPR should be a good opportunity for them as well. There’s real scope for the channel to support customers.

Businesses need to map their environment and establish a data asset register of what sensitive data is held and where. Vendors can help by providing the channel with the skills they need to help customers prepare. Channel partners can be helping to provide a risk assessment. These assessments have helped thousands of companies to identify where all their sensitive, overexposed and classified data is located within the organisation.

 

Verizon looks for foreign partners

telescopeUS telco Verizon as part of its glorious worldwide expansion has tweaked its partner programme and added a US master agent model to better serve its global systems integrator, agent, and service provider businesses.

As part of its international expansion plans, Verizon wants more partners across the world. This will enable the company to push its non-network based services further afield, including its networking, machine-to-machine (M2M), advanced communications and security solutions.

In a statement, the company said that it wanted to connect our members with the right resources to address customer needs. As the programme expands, the updated model enables it to work with customers as effectively and efficiently as possible.

The new partner programme was designed to respond to the way companies buy technology solutions in today’s marketplace.

Verizon will roll out its new total billed revenue structure, as well as its other new additions from 2nd April, making for a transition just before the tax year ends.

Avast plans London IPO

49AD211100000578-5446655-The_London_Stock_Exchange_is_named_British_company_of_the_year_b-a-10_1519852234397AV vendor Avast is set to launch the UK’s largest-ever tech IPO by listing on the London Stock Exchange with a £2.8 billion valuation.

Avast wants to raise $1 billion, Reuters claims, through a combination of primary and secondary sales.

Its IPO will raise at least 25 percent of Avast’s issued share capital with the target of raising around $200 million in initial returns. Secondary sales will raise $800 million and bring its valuation to around $4 billion.

This will eclipse competitor Sophos who made the UK’s largest ever IPO for a UK software company in 2015 when it floated on the London Stock Exchange with a valuation of $1.6 billion.

The listing could take place as early as next month. It will be the second IPO attempt for the firm since it’s 2012 bid to float on the Nasdaq which it abandoned due to “tough market conditions”.

The vendor claimed it had revenues of $780 million in 2017 and a headcount of 1,700 worldwide.

 

Magento sites delivering malware

6126136_magneto_zbE-commerce websites running on the open saucy Magento platform are being targeted by attackers who are using brute-force password attacks to access administration panels to scrape credit card numbers and install malware that mines cryptocurrency.

Researchers at Flashpoint said that more than 1,000 Magento admin panels, and said that interest in the platform has continued unabated on entry-level and top-tier Deep & Dark Web forums since 2016. Attackers have demonstrated continued interest in other popular e-commerce-processing content management systems such as Power front CMS and OpenCart.

Once the attacker has control of the site’s Magento CMS admin panel, they have access to the site and the ability to add any script they choose. In this case, the attackers were injecting malicious code into the Magento core file, allowing them access to pages where payment data is processed. POST requests to the server containing sensitive data are then intercepted and redirected to the attacker.

Flashpoint analysts said the compromised sites return an exploit in the fake Adobe Flash Player update, which if launched by the user runs malicious JavaScript that downloads malware from attacker-controlled servers on GitHub and other compromised sites onto the victim’s computer.

 

Sage misses its numbers

sageNumber crunching software outfit Sage fell short of revenue growth expectations.

In a trading update, the accountancy software vendor said its organic revenue growth for the six months ending 31 March 2018 was 6.3 percent, down from 7.4 percent in the same period last year. Sage has reduced its revenue growth estimate for the full year to seven percent, from eight percent.

Sage CEO Stephen Kelly said that growth in H1 2018 was lower than his expectations as the pace of execution has been slower than we planned.

“The revised revenue guidance targets for FY18 reflect both the performance in H1 2018, but also our diligence in ensuring that we focus on recurring revenue to drive sustainable acceleration throughout the rest of FY18 as a platform into FY19.”

Recurring revenue growth has been hit hardest; the trading update said, down from 11.1 percent in H1 2017 to 6.4 percent this year, which it attributed to “inconsistent operational execution”.

Software and services growth declined 0.2 percentage points, which Sage blamed on “slippages” in enterprise licensing contracts in the US, Africa, and the Middle East. However, the vendor expects some of this to be rectbe fixed in the second half of the year.

The North America market performed well, at double-digit growth, but the EMEA region disappointed.

 

Exclusive Group gets private equity growth money

Forwarders-set-to-see-growthDistributor Exclusive Group has received some cash from private equity player that will give it the funds for its glorious expansion.

Permira has taken a €1.3 billion majority stake in the business and given the outfit access to substantial funding to support the existing management team.  It wants the cash to expand the services and to sign up more vendors and increase its global footprint.

CEO Oliver Breittmayer said:“This investment both validates and enables our trajectory to become the global specialist VAD for cybersecurity and cloud migration, extending our value-based service offerings and strengthening our global reach.”

The deal should close in the next few months and came about because the venture capitalist firm had been charting the progress of Exclusive.

Permire believes  that there is money to be made in the security market as cybersecurity as one of the fastest growing and resilient segments of global IT spend. Exclusive’s value-added approach should be a money spinner.

 

 

 

Probrand establishes online marketplace

maxresdefaultReseller and managed services outfit Probrand has launched an online marketplace as part of a cunning plan to find a different route to its customers.

The outfit has set built an enterprise marketplace platform with 300,000 products online with live price and stock level updates. Probrand supply chain director, Ian Nethercot said the move was a direct response to business buyers wanting a new way to buy IT products and services. Apparently customers want ease, transparency and savings via consumer style self-service that delivers business pricing and process.

“Suppliers want the same to unlock opportunity. We see a channel to supply IT and have open conversations with resellers, MSP’s, distributors, vendors and ERP providers looking to maximise the buy and supply opportunities our marketplace presents”, he added.

He said that a significant number of customer buying decisions that started online and cold calls just did not work any more.

Alongside the product listing the platform also gives customers the chance to configure their own marketplaces with the option to add other categories to establish it as a procurement tool.

Nethercot said: ‘‘B2B IT purchasing can be a deeply frustrating experience for buyers who, in addition to interruptive sales calls, are wasting time and money navigating a complex market where prices and stock levels are constantly fluctuating.

“The Probrand Marketplace removes these hassles by merging the benefits of an online marketplace with the power of self-service tools and specialist people when help is needed.  Buyers quickly get the value they deserve. Suppliers can unlock new opportunities.”

Ditch discounts warns report

131010125011-pc-sales-1024x576Retailers are under increasing pressure to discount to keep up with competition and rising customer expectations, but there are signs that the whole process is coming unstuck.

The research, by payments provider Klarna, shows that discounting is no longer confined to the traditional winter and summer sales. The new rules of retail mean discounting has become a fluid and unpredictable phenomenon – with over half (57 percent) of consumers expecting regular sales.

The research of 500 British retailers highlighted the negative impact this can have on the bottom line of merchants. Over half of retailers surveyed (53 percent) say the ‘always on’ nature of sales is having a negative impact on profits. Ten percent say discounting cost them over £25,000 throughout 2017. This isn’t felt just by smaller retailers, but merchants of all sizes – in fact, it’s those with 100-239 employees that feel the burden most with 66 percent saying constant discounts are impacting profits.

The eCommerce channel is particularly vulnerable, with 56 percent of retailers saying the majority of their discounted transactions come from online trade.

Luke Griffiths, Managing Director at Klarna UK, said: “Discounting can be a significant source of stress for retailers of all sizes – from the impact on profits to the operational difficulties that come with managing sales activity. Many merchants will discount to shift unwanted stock, so part of the solution is to make better, more educated purchasing decisions.

“But our research also shows how retailers can win over customers without slashing prices. Instead of discounting, merchants would do well to focus on perfecting the customer journey – from an inspirational browsing experience through to a seamless checkout phase, with multiple payment options and one-click repeat purchase options.”