Category: News

Barracuda Networks revamps reseller partner programme

Barracuda-1Cloud-enabled security and data protection outfit Barracuda Networks has announced a revamped reseller partner programme in the Europe, the Middle East and Africa (EMEA) region, designed to reward partners’ investment and commitment better.

The revised programme includes revised reseller requirements for each programming level, a simplified discount structure, easy-to-use and simplified deal registration, better access to partner online training via the companies Barracuda Campus, access to marketing resources and programmes

Chris Ross, Senior Vice President, International Sales, said that the EMEA Partner Programme had been redesigned to reduce partners’ administrative burden and make it easier to quote for Barracuda Networks solutions. The revised programme lets partners of all levels to increase their margins and rewards partners for identifying opportunities for Barracuda products.

“As cyber security and data protection increasingly gain traction with customers, it remains a key area of growth for the EMEA channel. We are committed to working with partners in the best possible way for our mutual benefit, as the contribution of our channel in supporting our growth is crucial. We have two aims for the programme: for it to simplify doing business with Barracuda and to encourage resellers to make Barracuda their first choice solution for customers.”

The new programme will also help channel partners to invest in training, technical and sales competence, and business development to enable mutual revenue growth. Members of the programme get, it’s claimed:

  • Competitive pricing and quarterly business planning
  • Extensive training via the Barracuda Campus
  • Proven marketing support and sales enablement resources via the Barracuda Partner Portal
  • Technical and renewals assistance

ADVA is a big hit with the Swedish banks

piggy-bank-swedish-flag-blue-background-piggy-bank-swedish-flag-109017685ADVA’s optical encryption technology scores with Swedish financial enterprises thanks to its long-term partner, the IT solutions provider Shibuya Crossing,

ADVA ConnectGuard is now providing some of Scandinavia’s largest banks with their security. The technology safeguards mission-critical data by encrypting at the lowest network layer, guaranteeing the most resilient protection with none of the latency and performance problems that come with other security methods. ConnectGuard supports Fibre Channel encryption for service speeds up to 32Gbit/s on line speeds of up to 200Gbit/s. It’s also the only solution capable of such speeds to achieve BSI-approved status, enabling its use for EU and NATO restricted data.

It is a big win for ADVA’s partner Shibuya Crossing. Its director, sales and marketing Mikael Johansson said financial institutions in the region put a great deal of faith in ADVA’s comprehensive Layer 1 encryption technology and the dedication and technical expertise of our combined team.

“There’s simply no one better to turn to for secure data center transport solutions that stand up to the latest cybersecurity threats and meet the diverse demands of today’s leading banking institutions. Also fundamental to our success in Sweden is the ability of our solutions to support the latest Fibre Channel transport and seamlessly integrate next-generation storage technology as soon as it becomes available. This ensures that we’re maximizing the power of our clients’ storage area networks both now and in years to come.”

ADVA sales director Peter Atterlöf said the outfit’s longstanding partnership with Shibuya Crossing was providing new opportunities.

“For an enterprise that relies on data integrity and customer trust, deploying Layer 1 network protection couldn’t be more vital. Another important factor for major banks is the ability to harness the best available storage areas network protocols. Our continuing focus on innovation in this area is another reason why so many financial institutions are deploying our security technology.”

IT service market outpaces economic growth

race-atalanta-hippomenesBeancounters at IDC have added up some numbers and concluded that the worldwide market for IT services outpacing general economic growth.

Figures from IDC showed that year-on-year growth was four percent with the second half of the year totalling $502 billion, an increase of 3.6 percent.

IDC said it was all due to increased business confidence and the digital transformation trend as some of the factors driving spending.

Digitalisation is helping service providers offset the commoditisation of traditional offerings, and project-orientated revenues are reaping more that outsourcing, support and training, IDC said,

IDC’s Worldwide Semiannual Services Tracker, research manager Lisa Nagamine said: “The demand for a wide range of digital solutions continues to drive the steady growth in the services markets, but it is still cloud-related services that are having the biggest revenue impact.”

The complex nature of most digital transformation projects means customers have to turn to service providers, which is a positive development for those channel players that can plug the gaps, she said.

The US continues to dominate the global market for IT services and enjoyed the strongest growth but IDC is expecting Western Europe to come in with a decent 2018 as economies continue to improve and demand increases. Last year saw the region deliver 2.8 percent growth year on year thanks largely to sales generated in the second half.

Exertis sees revenue top £3 billion

pnw__1431353265_Exertis_CGI_Burnley_Bridge_BusExertis is reporting a £3 billion revenue and market share gains in the audiovisual, gaming and components spaces.

For the year ending 31 March 2018, DCC Technology, which trades as Exertis, saw revenue climb 14.7 percent year on year to £3.08 billion while operating profit was up 16.3 percent to £47.8 million.

Parent DCC, which plays in some other spaces including oil and healthcare, saw revenue increase 16.3 percent year on year to £14.3 billion (excluding the contribution from DCC Environmental, which was sold in May 2017).

Exertis also highlighted the contributions from recently acquired organisations MTR and Hypertec which helped the bottom line.

In an earnings report DCC said: “In the UK, DCC Technology’s largest market, the business achieved very strong revenue and profit growth, driven by market share gains and growth in key product categories including audiovisual, components and gaming.

“The business continued to invest in both its product and service capability to allow it to take advantage of growth opportunities in audiovisual, home automation, enterprise software and consumer product solutions.

“Hammer, acquired in December 2016, achieved strong growth in sales of server and storage products into key markets, including the datacentre market.

“The acquisition of MTR in July 2017 has allowed DCC Technology to enhance its service offering in the mobile market, strengthening its relationships with key vendor and retail partners. The business has performed very strongly since acquisition and provided a platform to extend its service offering outside the UK.”

DCC also said that Exertis’ new UK distribution centre is operational, with most of its original warehousing now sold off.

It added that the Irish arm of the business delivered “strong organic growth”, while the French business is looking to “significantly reduce costs”, with its conditions for its consumer products business remaining “very challenging”.

Palomäki warns of Omnichannel pressures

teleopti.tommy_.palomäki.image_.oct_.2016-266x400Omnichannel has been a buzzword for a few years now as modern consumers demand a consistent, satisfying and effortless experience, every time, whatever the device or communications channel.

According to  Teleopti customer success manager Tommy Palomäki, this is placing increasing pressure on contact centre agents to be experts in everything – verbal communication, a linguist, gifted email writer, snappy Tweeter and vibrant video agent.

At the same time managers have welcomed the whole concept of multi-skilling as a cure-all for today’s epidemic of ‘do more with less’ culture, allowing them to deliver greater workforce flexibility, maximise agent skills and lower staffing costs all in one go.

He cited the latest research from Call Centre Helper which reveals a decline in the number of contact centers multi-skilling their advisors, dropping from 90.5 percent in 2015, to 80.4 percent in 2017.

Palomäki said that technology makes it possible to schedule agents for both blended and dedicated contact inquiries environments.

“If you then expect agents to provide the same excellent service across all channels, you’ll likely encounter some challenges,” he said.

He said that one size does not fit all. Text and email often involve similar content and require the same style of dialogue, dealing with social media or the most challenging of all, switching between voice calls to Web Chat or other social media requires an entirely different tone and approach altogether. Adding multiple support channels simply adds complexity. While it might be able to ask agents to handle emails between calls, or work emails between chats, it’s unlikely you’ll find agents who can consistently do chats and calls at the same time with the same proficiency.

Palomäki added that in a blended environment the problem with routing is that channels invariably use different platforms and is often assigned different priorities and Service Level Agreements (SLAs). This makes it difficult to track and predict service levels on an equitable basis across the entire contact centre.

If outfits agents to handle all channels at once, they are juggling with too many plates. Sooner or later one of the plates is going to break with a detrimental impact on customer service. It is not viable to expect an agent to be in the middle of a WebChat conversation but have to put that conversation on hold when a voice call comes through.

“By the time they go back to the Web Chat, their train of thought is lost possibly along with the customer, irritated by being abandoned and left waiting in the virtual ether”, he said.

Whether a company uses a blended or dedicated contact centre approach to serve your super-connected customers and support your agents, it is vital to ensure you rely on the latest Workforce Management (WFM) software to smooth the path to success, he claimed.

It is more important to focus on providing accurate forecasting whatever the channel, optimise schedules and consider what’s best for agents and the customer.

“Every contact centre is unique so establish what works best for yours. While blended is generally better for small teams and dedicated is better as teams grow, it’s worth experimenting. Don’t ignore the hard evidence. If call center statistics demonstrate that the majority of enquiries are voice-based or your organisation handles sensitive or highly emotive issues, don’t force customers to abandon traditional engagement methods in favour of the latest Web Chat or social media. If necessary, use your WFM to switch agents to different channels at different times of the day depending on customer demand”, Palomäki said

Agents need to help them multi-skill more easily by giving them the tools to do their job. For example, the ability to access, share and input into dynamic knowledge bases boosts performance and fosters team collaboration.

“The reality is that contact centers need to evolve into customer experience hubs where no one agent is expected to do it all. Instead, it’s often easier to assign agents with different tasks at different times of the day to ensure the best possible experience for agents and for customers. Combining this with the right WFM technology used in the right way can maximize agent skills and boost customer satisfaction, whatever the channel,” Palomäki said.

 

Core is One Identity’s Partner of the Year

two-clouds-1385018843_27_contentfullwidthCloudy outfit Core has been named UK Partner of the Year by One Identity at its recent UNITE Conference.

This award recognises the success of Core’s cloud-hosted Identity as a Service platform Aurora, which uses One Identity software. Aurora is used by large-scale organisations including government bodies, and Core currently manages around 26,000 identities through the platform.

This is set to increase by 19,000 -to 45,000 identities- in May 2018. The volume of users and this significant increase is another reason why Core has been awarded UK Partner of the Year. Core’s Head of Infrastructure and Cloud Technologies, Tim Eichmann, was at the event in Nice to accept the award on Core’s behalf.

Core’s CEO, Conor Callanan, said of the win: “Core is delighted to have been awarded One Identity UK Partner of the Year. It’s great to receive the recognition for the innovative ways we are taking One Identity solutions to market, helping customers to simply and effectively manage identity and security. We look forward to building on this partnership in 2018.”

Andrew Clarke, Director of EMEA Strategic Alliances and Channel Partnerships at One Identity, was also thrilled to see Core scoop the award. “I am very pleased to see Core win the UK Partner Award at the 2018 One Identity UNITE Conference in Nice. Core has continued to demonstrate great ideas, deep knowledge and continual innovation that culminates in excellent customer care. As an early adopter of One Identity’s Starling platform, they have not only embraced the technology but shared their ideas and feedback with our product management team, so the solution can better address their customer needs.”

Core and One Identity have enjoyed a “thriving” working partnership, with Core’s Managed Services customers benefiting greatly from One Identity’s Active Roles product. This latest award comes after Core was recognised as Access Management Cloud Service Provider of the Year by One Identity in 2016.

Total Computers returns to growth

Forwarders-set-to-see-growthKettering-based Total Computers logged revenues of £65.5 million in this financial year.

The figure is a 25.7 percent rise on the previous year and is quintuple the £13.7 million the HP and Lenovo partner turned over in 2010.

Operating profits also surged from £1.22 million to £1.77 million.

The company has been expanding like topsy over the last few years, but its results plateaued just above the £50 million mark in 2016.

Managing director Aidan Groom said that the firm’s growth resumed after winning some more significant projects thanks to its service skills.

Most of the growth took place in the public sector, and corporate sales sector but the company was winning more big-ticket deals than ever before, thanks to improvements to its technical capabilities and services offering.

As a result,  first quarter 2018 sales were “well up” on the previous year.

 

Nuvias signs sound deal with Sennheiser

acoustic_locator_8Value added distributor  Nuvias has signed a UK & Ireland distribution agreement with headphone maker Sennheiser.

Nuvias will distribute products from Sennheiser’s Enterprise Solutions portfolio including personal communications, meeting, and online conferencing products. Sennheiser is looking to solutions-led Nuvias to help grow sales across the UK and Ireland, supporting its objectives for increased market share.

Nuvias thinks that Sennheiser fits well into the Nuvias Unified Communications Practice as its headset, speakerphone, meeting and online conferencing solutions are compatible with Nuvias’ video conferencing platforms such as Lifesize and BlueJeans, as well as being Skype for Business and BroadSoft certified.

Steve Harris, EVP Unified Communications at Nuvias, commented: “Our customers will be interested in adding individual Sennheiser products, such as the headsets, to their existing systems; and we will be bundling Sennheiser solutions with other products in our end-to-end UC range. While headsets, attached with our phones and cloud software, will form a major part of sales, Sennheiser is an all-around audio innovator and has interesting options for conferencing and video, such as ceiling integrated audio conferencing solutions, which utilise the latest beamforming technology to focus on the voice of the speaker automatically. Products such as these will help our customers build a more professional and sleek conferencing environment.”

Jane Craven, Sales Director for Sennheiser UK & Ireland, said: “Nuvias is a solutions led, value added distributor, with a large, established reseller base across EMEA, which we can now access. We believe they are the ideal choice to help us take advantage of a great number of opportunities that exist in our region. Their drive for growth in the UC market mirrors our own, and we are impressed by Nuvias’ deep understanding of channel marketing, sales and logistics, as well as their ability to deliver services and support across EMEA.”

 

Xerox boss fired for the second time

36517057001_5009458449001_5009313748001-vsXerox CEO Jason Jacobson has been forced to clean out his desk for the second time this month.

The board has been scrapping with activist investors Carl Icahn and Darwin Deason, who opposed a deal that would see the vendor merge with Fujifilm.  They had a go at removing Jacobson once, but thanks to some smart movements the board managed to keep him in place.

In a statement Xerox has now said that Jacobson will depart, with the Fujifilm deal being scrapped.

The statement added: “The Board also considered the potential instability and business disruption during a proxy contest.

“Absent a viable, timely transaction with Fujifilm; the Xerox board believes it is in the best interests of the company and all of its shareholders to terminate the proposed transaction and enter a new settlement agreement with Icahn and Deason.

“Under the agreement, the Xerox board will be reconstituted to determine the best path forward to maximise value for Xerox shareholders.”

As part of the new agreement, five members of the board will depart, along with Jacobson.

Icahn’s nominee John Visentin is expected to be appointed as Xerox CEO.

Icahn said: “We are extremely pleased that Xerox finally terminated the ill-advised scheme to cede control of the company to Fujifilm. With that behind us and new shareholder-focused leadership in place, today marks a new beginning for Xerox. We have often said that the most important person at a company by far is the CEO. We are therefore also pleased that John Visentin, a tried and true veteran in this area, will be taking the helm.”

Huawei thanks channel for growth in vertical markets

huawei-liveHuawei has thanked its channel for helping it gain more share in important vertical markets, last week.

The outfit held its UK enterprise partner summit in London and has said that it saw huge gains in the UK market.

Huawei UK enterprise managing director Robert Yang said that thanks to the work of our committed partners, Huawei is making significant progress in the UK market across a range of vertical sectors including Public Sector, Finance and Commercial.

The vendor had played its part in making sure that the channel was given support through the sales process, Yang said

“The goal is to always enable our partners to develop their service capability and become self-sufficient. We’re continuing to invest in all areas of our business in order to support our partners to grow their business and increase our market share”, he added.

 

 

HPE spruces up its Nimble Storage range

CnCMnP7VUAA-Qp_HPE has made improvements to its Nimble Storage range to offer all-flash and large performance gains.

It claims that the platform comes with a “Store More Guarantee” that will see the hardware store more data per raw terabyte of storage than any other vendor’s all-flash array. It added that the guarantee means that if the Nimble hardware is not able to meet the storage efficiency of an all-flash competitor, it will offer the extra storage for free.

The range takes advantage of storage class memory and NVMe to support “performance-intensive” applications like web analytics, business intelligence, real-time trading, and other applications that require instant results.

The new HPE Nimble Storage Adaptive Flash arrays merge hybrid and secondary flash technology into a single array and also support inline variable deduplication. It is aimed at mixed, primary workloads where cost-efficient flash performance is important. It also works as a secondary flash array for backup and disaster recovery while also allowing customers to run workloads such as quality assurance, test-dev and reporting, HPE said.

The vendor added that the arrays deliver all-flash like performance with up to 150% greater price-performance than previous arrays.

HPE’s storage GM Milan Shetti said: “We know from our customers that storage capacity efficiency is important to them, so we’re proud to be the first vendor to offer a guarantee. This guarantee further differentiates the HPE storage offering, which already includes HPE InfoSight, an industry-leading predictive analytics platform that prevents infrastructure problems before they happen, and is available for HPE Nimble and 3PAR storage customers.”

Fujitsu pilots new Service Provider Programme

imagesFujitsu is piloting a new Service Provider Programme in the UK, which will see it work with MSPs to offer users tailored digital transformation services.

The idea is to provide an infrastructure and services upon which MSPs can build complementary tools to help organisations modernise their technology infrastructure.

Fujitsu said a “one size fits all” approach to its products no longer work and by working with MSPs, it is possible to create bespoke packages.

Fujitsu UK & Ireland Cloud and managed service provider offerings at  Leigh Schvartz said that competition was fierce for service providers.

” To compete they need to offer their customers a highly personal and differentiated service – and that means our partners need to be getting one themselves”,  he said.

Fujitsu explained this service-driven approach would be a “shared-risk” venture with partners, creating services that meet customers’ existing SLAs. The company is now looking for MSPs that want to take part in the pilot. Any that are can contact Fujitsu directly.

Slim pickings for Misco’s unsecured creditors

0456eddb0e75d0efaac85a9bb0cc0722Misco’s unsecured creditors are set to receive only £600,000 towards the £21.8 million they are owed.

According to an administrator’s report made available at Companies House, Misco only has funds available to pay unsecured creditors by way of a prescribed part.

This has been worked out as £600,000 which was based on the net value of Misco’s property being calculated at £8.3 million.

Misco owes millions of pounds to channel players, after an unsuccessful bid by its new owners to save it.

Misco’s Wellingborough office has been flogged off for £6.125 million, and “interested parties” might be interested in the sale of its Greenock property. “Surrender negotiations” have been entered with the landlord at Misco’s Weybridge leasehold property.

According to the report, Misco was owed £14 million by debtors when it went into administration, of which £13.5 million has been paid.

Preferential creditors such as Misco employees should be paid the £155,000 they are owed in full as have Israeli bank Leumi and Systemax Netherlands, while HUK 76 will “suffer a shortfall”.

The administrators will be paid “no more than £1.1 million”.

Big Blue man warns that GDPR will change businesses

Dele-Atanda-1-730x480IBM’s iX Automotive, Aerospace and Defence Chief Digital Officer and digital entrepreneur Dele Atanda warned that when the General Data Protection Regulation comes into effect on 25 May 2018 the context in which businesses and their customers collect, share and use data will change forever.

He is setting up a personal data wallet and marketplace dubbed MetaMe which takes advantage of the “Clean Data” economy that the new law inspires.

Atanda said that GDPR would allow for a rebalance regarding the relationship between data seekers (businesses for example) and individuals. Finally, individuals – customers – will have more say over how their personal information is captured and processed. Companies will have to ensure the data they hold is valid, confidential and fit for purpose.

Under GDPR notions of privacy, consent, transparency and accuracy become paramount. And while these new regulations will enforce businesses to reset how they operate, it’s clear that this redistribution of power will enable them to innovate and allow for new equitable and sustainable opportunities.

Atanda said the Clean Data economy is underpinned by privacy, individual ownership and mutual benefit for individuals and businesses from the use of personal data in contrast to the nefarious tracking and exploitative data acquisition practices of the surveillance led ‘Dirty Data’ economy. In the Clean Data economy, businesses pay individuals for their data creating a more fair and equitable relationship between both.

Clean Data is made tangible by MetaPods (mPods), which are crypto information objects that use artificial intelligence (AI) to enable granular, precise and minimum units of data to be isolated and encrypted based on an intention – buying or selling health insurance for example. mPods are shared and traded privately and contextually in exchange for Krypto Koins, MetaMe’s currency.

Atanda said: “To give an example of how mPods can revolutionise the digital sphere, let’s use the burgeoning wellness industry as a demonstration.

“mPods are efficiently like digital cards – they serve information. Each card has a colour code and a score. The colour code – or RAG status – relates to how identifiable the data stored on each card is. So a green card shows that no information on that card can be used to identify the individual. An amber card means some information could be identifiable. A red card indicates that some or all of the information is confidential.

“The score signifies how sensitive the information is. So the m-Exercise card has a rating of two out of ten because it contains no sensitive material – this information (exercise activity, steps are taken) is similar to data captured by any standard activity tracking device such as a Fitbit. The card is green because it contains no identifiable information.

“MetaMe’s system makes it easy for people to understand how sensitive their information is and therefore how careful they need to be with it. Moreover, the more sensitive the information, the more value it has to companies operating within the wellness sphere and thus the more people can expect to be paid for sharing this information with brands in our marketplace.

“As a non-identifiable and low sensitivity card, the m-Exercise pod could also be shared with a personal trainer. The trainer could check how well an individual was maintaining a fitness programme. If required, the trainer can provide remote coaching, intervention, support or motivation according to an individual’s performance.

“At all points, the value of an mPod is couched contextually. Sharing health or exercise information with an insurer will command more value when looking for life insurance. This is key. The value of an mPod is based upon identifiability, sensitivity and context. The value of an mPod fluctuates depending on who’s enquiring for its information.

“If you want to maintain a healthy lifestyle for example you could share the m-Diet, m-Exercise and m-Health Plan cards with companies you know will provide you with healthy products. These companies will pay you for this information to better understand you as a customer and better tailor their products and services to your needs. By selling these mPods to relevant companies, you can receive tailored offers seamlessly and transparently. You only need share the minimum amount of information required to achieve your goal – in this case earning money and getting healthy products and services tailored to you.

“You can take this further and use these mPods to receive concierge services from your trainer, nutritionist and the marketplace based on your wellness behaviour and data. The choice is always in your hands. You choose how much – or how little – information you share and you will only receive information or offers that are relevant to your requirements.

“Only companies that meet ethical and responsible data usage criteria that agree to abide by the rules of MetaMe’s marketplace will be able to access your mPods. You won’t even have to manage mPods on an individual basis. You can put rules on your data, and only companies that meet your criteria will be allowed to access your mPods. You can do this holistically or individually by mPod.

“With MetaMe you retain complete sovereignty of your information. You’re just allowing third parties to access your data as and when the need requires based on rules that benefit you and brands you like and trust. Your information is no longer scattered across the web; it’s in your data store under your control.

“And while this might seem like a giant leap into the dark, it isn’t really. In the digital era, we are used to sharing things on social media and getting recommendations based on previous purchases. This is no different. That photo you shared on Facebook is a piece of information. The like you received on Twitter for your latest playlist is of value. Recommendations can only be served because of data companies hold about you.

“The critical objective of mPods and MetaMe, the app used to make them, is to create a framework whereby people can be paid and fairly rewarded for sharing this data safely without having to think about it. The culture of sharing information and receiving recommendations is well established, and the ecosystem is in place. It is just that the value exchange is out of balance. It’s not a huge cultural shift or massive behaviour change for people to be rewarded for the sharing they already do regularly. We’re simply applying behavioural patterns already embraced in a slightly different and more personally beneficial manner.

“The big social media companies are making billions of dollars on the back of people sharing information. What MetaMe aims to achieve is the same, but making that exchange, that transaction more equitable.”

Dele Atanda continued: “MetaMe’s primary commercial model is to enable people and businesses to share information with each other in a mutually beneficial manner, creating a virtual circle that encourages both sides to share more with each other.

“This eliminates wastes by ensuring that businesses are ultimately matched with people who value their services. People can find products and services they require or desire, but more importantly, it lays a foundation for the fair and ethical use of data and artificial intelligence to benefit people, companies and society as a whole.

“This fundamental alignment of interests is not only more responsible and sustainable for business in general; it is essential to the establishment of a fair, safe and trustworthy digital economy that does not expose us to rampant manipulation and exploitation.”

BT slashes 1,300 jobs as outsourcers suffer

Kitten-KongBT announced it would be slashing 13,000 jobs to save £1.5 billion over the next three years, mostly due to the poor performance of its outsourcing arm.

The restructuring comes after BT’s full-year results revealed its revenue declined one percent year on year during the 12 months ending 31 March 2018 – to £23.7 billion while operating profit was up seven per cent to £3.4 billion.

BT’s results were hampered by its troubled Global Services business which saw revenue decline nine percent to just over £5 billion, with EBITDA dropping 12 percent to £495 million.

BT said that of the 13,000 job cuts around one third would come overseas in the Global Services division.

BT is also to abandon its London HQ in favour of 30 “modern strategic sites”.

BT CEO Gavin Patterson said: “Decisions like this are not easy. We recognise that it is going to affect a lot of people, but ultimately we need to do these things to ensure that we remain a competitive business going forward and that we can benchmark our performance against peer companies.”

BT said that the majority of the redundancies would come from back-end roles and mid-management, adding that simplifying its structure will result in “fewer, bigger, more accountable leadership roles”.

It will, however, recruit around 6,000 new employees to “support network deployment and customer service”.

In Global Services, BT plans to introduce new digital products and focus more on its top global customers, while “significantly lowering costs”.

BT said: “The next phase of BT’s transformation coincides with changes in the telecoms market with exponential growth in data consumption and network capacity requirements and increasing competitive intensity from established companies and new entrants.

“It is critical that BT transforms its operating model to build a lean and agile organisation that delivers sustained improvement in customer experience and productivity.”

It is not the only big outsourcer which has been suffering lately. Capita announced losses of £513 million and other firms are finding it hard to compete against smaller rivals.