Category: News

SCC sees fifth year of record earnings

Surprise Kitten Kittens Cat Money Animals PetSCC is celebrating its fifth consecutive year of “record” earnings.

The Birmingham-based reseller has seen a strong year for services for its UK operations and its EMEA revenues for its financial year ending 31 March 2018 increased by nine per cent to £1.8 billion.

SCC says it enjoyed “strong EBIT growth” in its Spanish and French operations but did not break out specific figures. It claims that UK EBIT was £16 million, compared with £17 million taken from financial statements for the previous year.

Sales drawn from services climbed by four per cent to £325 million or 18 per cent of overall turnover.

SCC said it had carried out “major investment programmes” to its datacentres in Birmingham and Hampshire which positively affected its services business for UK customers.

It claims a healthy 13 percent sales growth for its French business stemmed from thriving long-term relationships in the public and private sectors, while the UK continued to enjoy a “strong performance” in services.

“Performance of the business over the last year has been exceptional with growth and improved profitability in all our key trading operations”, CEO James Rigby said.

“There is now a need for all businesses, whoever they are or whatever they do, to digitise their operations and outsourcing that requirement is an effective way to manage the continual investment needed for growth.

“We have invested over the past few years via our cloud services and datacentres in anticipation of that demand and we expect to continue our current performance levels in the coming years.

“We will continue to invest in our capabilities and that means areas such as artificial intelligence and cognitive computing where we are already well placed to meet customer demand. Our performance is also based on the success of our strategic acquisitions we have made over the past few years. We will continue to look at opportunities which fit our strategic criteria and help further grow our capabilities.”

SCC’s latest annual results follow the completion of a three year plan to grow its services business.

 

3D Printers are healthcare’s disruptive tech

o-OFFICE-3D-PRINTER-facebookA new study commissioned by Ricoh Europe claims that new printing technologies are having on European healthcare.

According to the research, 68 percent of healthcare professionals believe new printing technologies have the potential to fundamentally transform the health sector.

Including advances in customised prosthetics and on-demand drug manufacturing, 74 percent of healthcare experts now use new printing technologies to improve accurate diagnostic rates and lower mortality rates.

In addition, 51 percent say applying new printing technologies to rapidly manufacture customised implants, such as bone and dental grafts, significantly reduces the time patients need to spend in hospital and are crucial for improving recovery times.

David Mills, CEO, Ricoh Europe said: “Tasked to do more with less, making use of innovative printing technologies will prove essential in enabling Europe’s healthcare systems to continue to provide high-quality care. New techniques such as printing aquagel organs means it’s now possible for surgeons to practice suturing and the removal of tumours before real-life operations. Printing medicines layer-by-layer to target specific diseases could soon be commonplace.”

With life expectancies increasing and the prevalence of chronic diseases rising across Europe[1], treatments are becoming more complex in nature as ailments affect patients later into their lives. In response, 65 percent of healthcare providers are using new printing technologies to tailor printed materials to differing needs including those of older and remote patients.

More than 46 percent of healthcare professionals go so far as to say that without investment in 3D-printing they will struggle to meet the needs of patients in the next five years.

Mills added: “It’s not just through cutting-edge developments that healthcare facilities are benefiting from advances in printing technologies. Healthcare is an intensely admin heavy sector. By digitising their systems, providers can reduce paperwork to save time, cut costs and improve security.”

 

Suppliers and vendors face portfolio challenge

files-portfolioVendors and their channel partners are having a job telling customers what is inside their portfolio according to analyst outfit TechMarketView

Its latest UK SITS Market Trends and Forecasts 2018 report said that there was plenty of opportunity for those selling software and services but getting on top of the proposition and channel partner bases is an issue.

Georgina O’Toole, chief analyst at TechMarketView said: “The biggest problem suppliers face is getting to grips with their own offerings. As their portfolios morph, as they take on a broader array of partners, and as they bolt on digital acquisitions, front-line salespeople and account managers can struggle to understand and articulate their organisations’ capabilities. Communicating (to both IT and non-IT decisions makers) the digital boundaries the organisation is breaking needs to be a top priority to secure new wins and renewals.”

The other issue that the SITS industry is dealing with is trying to keep up with changes as product areas blur into each other.

O’Toole said that traditional market boundaries are being tested more than ever and that an impact on the market.

“The change is both market and supplier-driven. True digital transformation involves all elements of SITS; investment in one area can necessitate improvements in another”,O’Toole said.

TechMarketView expects that tight market conditions that delivered 1.6 percent growth last year will continue, with 2018 also likely to produce sub rqo percent improvements.

Microsoft starts another Windows 7 upgrade campaign

framedwindowsSoftware king of the world Microsoft has started another campaign to ween addicts off Windows 7.

Microsoft has told its channel partners that those customers still on Windows 7 need to be targeted for upgrading to its latest OS and has advised resellers to start banging the drum around the forthcoming end of support deadline. Vole said that partners needed to renew the call for a move to Windows 10.

Louisa Gauthier, product and marketing leader at Microsoft. said: “The end of support is coming in 2020 and it’s time to make the shift to 10.”

Microsoft has put together a video encouraging users to move to a combination of Windows 10, more up-to-date hardware and Office 365. That campaigning to customers starts now and will run for the rest of the year promoting the benefits of a move. The message will change from January 2019 to contain more urgency about the looming support deadline in January 2020.

“Why is end of support so important for us? Because it is a huge opportunity to get your customers to modern. It is an opportunity estimated to be worth $100 billion when you put together all the partner services, Office and solution opportunity over three years”, she said.

The chances to pitch Windows 10 also existed across all customer sizes and segments. “If you were just to start with your customers that were on four year old plus devices the opportunities would be significant”, said Gauthier.

“If your PC and software are more than four years old then it’s time to move to a new Windows 10 device. Modern Windows devices are cheaper to manage and faster to run”, she said.

 

Microsoft gets all hybrid

Canalys 2018 Software king of the world Microsoft wants to work with partners around something it calls a “hybrid message” in the coming year.

While we thought it wanted to deliver press releases to its partners in a Prius, apparently it means something cloudy. Vole was talking a lot about  Azure and the move to cloud but the firm is working with partners to stress the benefits of the hybrid approach.

Microsoft’s CEO Satya Nadella said that pushing hybrid was going to be a theme with the channel.

“I think that these hybrid used benefits are being sorted of best-kept secrets. So, I’m hoping that going into this next fiscal year, we do a much better job, and customers do a much better job, but they don’t benefit because the advantage Azure has because of the hybrid used benefits across the entire workload are pretty phenomenal.”

“We had a good set of sessions at our partner meetings this week just really making sure that everybody understands those benefits. So, I don’t think that, that is really played out. If anything, all the growth we have seen is in spite of that not being broadly revenue driving growth”, Nadella added.

The fourth quarter numbers for the three months ended 30 June showed that the firm had delivered $30.09 billion in revenue with net income of $8.9 billion slightly ahead of the same period last year.

Office commercial products and cloud services revenue increased by 10 percent with Office 365 driving that with an increase of 38 percent year-on-year.  Server products and cloud services were up by 26 percent with Azure improving by 89 percent.

Enterprise services revenue improved by eight percent and Windows OEM increased by seven percent. Windows commercial products climbed by 23 percent and Surface remains an important area delivering 25 percent growth.

For the full year the firm smashed through the $100bn barrier with revenues of $110.4 billion, a 14 percent improvement on fiscal 2017, with the cloud driving a lot of that growth.

 

Cisco invests in UK AI partnership

9a59692a0714a8132caa23822c97bdccCisco is writing a cheque for a $100 million  investment in the UK to speed up the nation’s artificial intelligence programmes

The outfit wants to create a London-based artificial intelligence (AI) research centre in partnership with University College London, which will house more than 200 researchers and academics.

Prime minister Theresa May welcomed the news, stating that it was a “vote of confidence” from Cisco in the government’s Industrial Strategy, which is a long-term plan to boost the productivity and earning power of UK workers.

“I particularly welcome the announcement of the new AI research centre in partnership with UCL”, May said.

“Research has shown that AI could add £232bn to the UK economy by 2030 and developments like this will help with our ambition to put the UK at the forefront of the AI and data revolution.”

The investment is part of Cisco’s Country Digital Acceleration programme, which works in conjunction with the UK’s Industrial Strategy to address challenges in the areas of AI, digital inclusion in an aging society, increasing network capabilities on public transport and investing in digital innovation in the green sector.

Digital secretary Jeremy Wright said the UK has become a “natural destination” for large tech companies to operate in.

“Cisco’s strong commitment to the UK highlights that we have the ambition, research excellence and regulatory environment for world-leading firms to develop the innovations that will change people’s lives for the better”, he said.

Cisco CEO Chuck Robbins said that the vendor is committed to accelerating digital growth in the UK.

“We believe that the UK’s expertise in AI and its commitment to making sure future innovators have the right digital skills will help ensure the nation’s citizens are well positioned to capture the opportunity ahead”, said Robbins.

AI does not mean the death of privacy says Microsoft

Satya Nadella, Microsoft CEOMicrosoft supreme Dalek Satya Nadella has told partners that AI does not mean the death of privacy.

Addressing the assembled throngs in his keynote speech at Microsoft’s Inspire global conference in Las Vegas, Nadella said the tech could improve human relationships, but also warned that ethics must be implemented to ensure users’ privacy.

“We have to do our very best work when it comes to privacy because as technology becomes pervasive in our lives, we have to approach everything with the fundamental assumption that privacy is a human right”, he said.

Nadella emphasised that the IT industry needs a set of “ethical principles” to ensure that technology does not unduly influence real-life events.

“We want to make sure that anything that we do doesn’t amplify bias, doesn’t hijack our attention, and doesn’t sway opinion”, he said.

“The Tech Accord is a fantastic example of that because the world in our time needs a new Geneva Convention. We need to make sure that the most vulnerable populations are protected from these new weapons. And when it comes to AI, we have to have a set of principles that guide the development of AI.”

He did not mention the vendor’s recent acquisition of conversational AI company Semantic Machines, but he emphasised that Microsoft is working to ensure its machine learning will soon have the same conversational capabilities as a human being.

“In the last couple of years, some of the advances – especially as measured by our ability to have human parity in a lot of these perception and language capabilities – is pretty stunning”, Nadella added.

He explained that the “ultimate AI challenge” for Microsoft is to develop a two-way natural conversation between bot and human.

“We’re also trying to push this concept of language understanding or this capability of language understanding to the next level, to have the ability to do full duplex conversations”, he added.

Amazon not taking on Cisco

amazonAmazon Web Services (AWS) has denied that it is planning to launch a range of network switches to compete with the likes of Cisco.

Cisco said that the pair’s CEOs recently had a chin-wag about the news and AWS’ boss had ruled it out.

The Cisco statement, first published by MarketWatch, said: “Cisco and AWS have a longstanding customer and partner relationship, and during a recent call between Cisco CEO Chuck Robbins and AWS CEO Andy Jassy, Andy confirmed that AWS is not actively building a commercial network switch.”

MarketWatch also said that an AWS spokesperson confirmed the statement.

For those who came in late there were some serious reports that AWS was planning an assault on the networking market to help tempt users to its public cloud.

Cisco, Juniper and Arista all saw their share prices plummet.

Cisco’s share price has jumped over three percent in the wake of AWS’ denial, while Juniper’s climbed more than two percent.

Ignition switches on Demisto in channel expansion

DemistSecurity distributor Ignition Technology today announced it has added Demisto to its portfolio as the vendor ramps up channel expansion plans for its automated incident response and security orchestration platform.

In addition to identifying and recruiting suitable reseller partners, Ignition is including Demisto in its business development team focused on lead generation, and using its technical capabilities to optimise service delivery in the UK and Northern Europe.

Sean Remnant, Chief Strategy Officer at Ignition Technology said:  “The automated, easy-to-deploy nature of the technology is highly beneficial to customers struggling to resource their security operations centres (SOCs) amid the worsening global cybersecurity skills crisis. There is a lot of opportunity for partners to position the product with new and existing accounts, but in the first instance our approach is to focus on a few key vendor synergies and target opportunities for partners looking to develop their service offerings.”

Sporting integrations with over 180 security products and growing, the Demisto platform is already proving popular among channel partners. Its introduction to the UK market via Ignition is coinciding with the appointment of key in-region sales and technical personnel, who will work closely with Ignition to accelerate market expansion.

“With a strong channel ecosystem and security sales expertise, we are confident partnering with Ignition delivers a proven approach to supercharging our sales efforts in EMEA”, said Bob Kruse, VP Sales and Alliances at Demisto. “Ignition understands the channel opportunities around next-generation security technology and has the relationships and technical know-how to help us grow – not just in the SOC market but as we extend our proposition into security task automation and orchestration in general.”

 

Ruckus on Cloud programme

lightning-cloudRuckus Networks has announced its new Cloud-Ready Specialisation Programme for channel partners. Designed specifically to help Ruckus channel partners expand into new, fast-growing market segments and gain renewable revenue streams, the programme includes tools, training, technical support and incentives to enable new and existing Ruckus Ready channel partners to drive Ruckus Cloud Wi-Fi sales.

Market research firm IDC reports that cloud-managed Wi-Fi is growing at double-digit rates year-over-year, making it the fastest-growing segment of the Wi-Fi infrastructure market.  More organisations are seeking out a cloud WLAN management solution for their distributed Wi-Fi sites due to its many advantages, including faster scalability, ease of management, and a pay-as-you-grow subscription model. The new Ruckus Cloud-Ready Specialisation Programme is designed to equip channel partners with the knowledge and resources required to address this growing demand and win new Ruckus Cloud Wi-Fi customers.

Ruckus vice president of business development and cloud servicesBart Giordano said: “We are committed to helping channel partners differentiate themselves through our specialisation programmes. Our new Cloud-Ready Specialisation programme gives channel partners the right tools, support and incentives to address customer requirements across vertical markets such as retail, small-and-medium business, hospitality and education.”

Available to Select- and Elite-level partners, the Cloud-Ready Specialisation Programme provides valuable incentives along with “white glove” sales and marketing support to help partners successfully win new Ruckus Cloud Wi-Fi business. Exclusive benefits include:

There are promotional discounts for Ruckus Cloud Wi-Fi and Market Development Funds (MDF)—partners who meet the programme requirements are eligible for MDF to help support their marketing efforts.

Ruckus will provide sales leads for prospective clients from organisations that have requested trials of Ruckus Cloud Wi-Fi.

Engineering and tech support—dedicated Ruckus Cloud experts, including account managers and technical experts, and access to 24/7 technical support, designed to ensure company and partner success.

This adds to the existing Ruckus Partner Specialisation programmes, including Smart Cities, Large Public Venue and Education programmes.

Director of worldwide partner programme Raelyn Kritzer said that it was all part of a cunning plan to help partners drive more value for customers in target markets.

“We are completely dedicated to bringing opportunity to our partners with continued investment in specialisations that attract, retain and grow the best channel ecosystem.”

 

AI will create more jobs than it kills

1200px-Unemployed_men_queued_outside_a_depression_soup_kitchen_opened_in_Chicago_by_Al_Capone,_02-1931_-_NARA_-_541927Analyst outfit PwC claims that 7.2 million jobs will be created by AI over the next two decades which will mean more UK jobs than it erases

The firm claims that AI will create around 7.2 million jobs in the UK between 2017 and 2037, while displacing seven million others.

More than 20 percent of jobs will be automated by 2037 and that all industries will be affected by AI, the report said.

The healthcare sector will see a net boost in jobs of 22 percent between 2017 and 2037 as a result of AI.

The professional, scientific and technical sector is predicted to see a net job increase of 16 percent, with a six percent net jobs increase expected in the education sector. A full table of the predictions can be found below.

The manufacturing industry is forecast to be the hardest hit, with net jobs expected to fall by 25 percent. Net jobs in the transport and storage sector are predicted to decline by 22 per cent, with net public administration roles expected to be reduced by 18 percent.

John Hawksworth, PwC chief economist, said: “Healthcare is likely to see rising employment as it will be increasingly in demand as society becomes richer and the UK population ages.

“While some jobs may be displaced, many more are likely to be created as real incomes rise and patients still want the ‘human touch’ from doctors, nurses and other health and social care workers.

“On the other hand, as driverless vehicles roll out across the economy and factories and warehouses become increasingly automated, the manufacturing and transportation and storage sectors could see a reduction in employment levels.”

Hawksworth compared AI’s effect on job creation and losses to similar patterns that occurred due to other disruptive technologies in the past.

“Major new technologies, from steam engines to computers, displace some existing jobs but also generate large productivity gains. This reduces prices and increases real income and spending levels, which in turn creates demand for additional workers,” he said.

“Our analysis suggests the same will be true of AI, robots and related technologies, but the distribution of jobs across sectors will shift considerably in the process.”

 

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Rubrik scores AWS recognition

rub5_1Cloud Data Management outfit Rubrik has obtained Amazon Web Services (AWS) Storage Competency. This means that the outfit can provide technology to help customers work on AWS.

This moves Rubrick up the AWS greasy pole in the AWS Partner Network (APN) particularly in the Backup & Recovery and Archive area.  To achieve the AWS Storage Competency, APN Technology Partners must also deliver solutions seamlessly on AWS.

Rubrik Vice President, Business Development Ranajit Nevatia said that the move underscores the companies technical knowledge of AWS and track-record  of delivering customer success

“Our goal is to provide enterprises with a simpler, faster and future-proof cloud data management solution.”

Rubrik’s platform now supports multiple AWS storage classes for  Amazon Simple Storage Service (Amazon S3), Amazon S3 Standard-Infrequent Access (Amazon S3 Standard -IA), and Amazon Glacier.

Rubrik’s platform lets both commercial businesses and government agencies to securely manage data from creation to expiration with end-to-end encryption. Rubrik supports AWS GovCloud and government infrastructure offerings from AWS, including advanced secure services like Commercial Cloud Services (C2S).

 

Microsoft tells partners what it wants

6139f28525a88e9a1c0be7015f4e1889Microsoft’s commercial VP Judson Althoff outlined a glorious five areas for partners  which he expects them to focus on in the coming Aeon.

Talking to the assembed throngs at Vole’s Inspire partner conference in Las Vegas he said there there five areas that partners should focus – culture, enterprise accounts, customer acquisition, customer retention and learning.

Althoff explained that he wants partners to mimic the atmosphere that Microsoft has developed internally. While many might think this was fear, he claimed it was one of having a growth mindset.

“You cannot bring solutions like the ones that you’ve seen and the ones I’ve talked about today… without investing in your own potential and investing in the fact that all potential can be nurtured. For us inside the company, it’s about operating as one Microsoft and being obsessed over our customers. It’s also about diversity and inclusion, and I slow down to say each of those words separately because each of them are important”, he said.

Vole wants to focus on deepening its reach into enterprise accounts by building out specialist capabilities in different industries.

This process, he said, will see Microsoft call for more bespoke solutions developed by independent software vendors and partners.

Althoff claimed that the vendor will be investing in helping partners develop their own learning capabilities.

“We’re going to invest heavily in learning and readiness because, once again, if you don’t do these things, you can’t nurture your potential”, he said.

“I’m really excited that we’ll be rolling out a brand new learning platform this year, and we’re rolling it out simultaneously internally and externally because, once again, you are an extension of everything we do.

“We’re going to revolutionise role-based learning like no company has ever done before in quick and nimble ways, across sales readiness as well as hands-on technical.”

Althoff also praised Microsoft’s wider commercial strategy, following an overhaul of the structure last year.

For those who did not know, Althoff said that Vole’s crown jewels were its One Commercial Partner Programme.

“It really enabled us over this last year to build more with you – in fact, five times as many solutions are available today versus one year ago in our commercial marketplace.  That’s all of your hard work and effort building code, investing in intellectual property, differentiated by industry to make a difference for our customers.

“We then took those solutions to market – tens of thousands of wins across these new solutions sold with you, effectively, to deliver more for our customers.

“This commercial model is resonating and it’s going to remain steadfast and be a consistent part of our strategy moving into FY19.”

UKFast sets up ClearCloud for public projects

two-clouds-1385018843_27_contentfullwidthUKFast has set up a cloud subsidiary to gain public cloud offerings to market to run alongside its own hybrid and private operations.

The big idea is to set up ClearCloud as a subsidiary using AWS and Azure and its own eCloud hybrid and private options.

It is being run by former AWS global architect Matt Bibby who is joining as managing director of the subsidiary with a brief to build on the growth that the firm managed to generate with its hybrid and private cloud solutions in the last year.

UKFast CEO Lawrence Jones said that last year the company grew 18 percent and its eCloud revenue rocketed by 43 percent of the companies overall turnover.

“By widening our offering to organisations needing multi-cloud solutions we are able to attract even more businesses to UKFast”, he said.

Jones said that while WS and Azure were public platforms that had wide distribution its high service levels would set it apart from rivals.

PC shipments back to growth

131010125011-pc-sales-1024x576Beancounters at Big G have declared that the fall of the PC is finally over and worldwide PC shipments are finally back up.

Gartner boffins declared a modest growth in PC sales of just 1.4 percent during Q2 2018, year on year, totalling 62.1 million units.

The growth was led by the market’s top five vendors – Lenovo, HP, Dell, Apple and Acer Group. Gartner said as many as three out of four PCs were shipped by these firms in the second quarter of 2018. Vendors outside the top five saw a decline of 12.9 percent year on year.

Principal analyst at Gartner Mikako Kitagawa, said: “PC shipment growth in the second quarter of 2018 was driven by demand in the business market, which was offset by declining shipments in the consumer segment.”

Kitagawa added that long-held troubles in the PC market continue to be influenced by smartphones continuing to dominate consumer behaviour.

“In the consumer space, the fundamental market structure, due to changes on PC user behaviour, still remains, and continues to impact market growth.

“Consumers are using their smartphones for even more daily tasks, such as checking social media, calendaring, banking and shopping, which is reducing the need for a consumer PC.”

However, this joy is not expected to last. Even for vendors currently enjoying PC growth, Kitagawa issued a warning: “In the business segment, PC momentum will weaken in two years when the replacement peak for Windows 10 passes.

“PC vendors should look for ways to maintain growth in the business market as the Windows 10 upgrade cycle tails off.”