CallTower has partnered with Tollring to offer call analytics on Microsoft Teams with Analytics 365.
The pair say this new solution, designed for Microsoft Teams, changes how organisations use call data to boost team performance, improve customer engagement, and increase revenue.
Companies say that using Analytics 365 Call Analytics in their communication strategies can significantly boost sales and customer satisfaction. Users can identify missed revenue opportunities and improve customer experience by understanding call queues and missed calls.
This Microsoft Teams app helps organisations manage customer-facing teams and build lasting customer relationships. By monitoring call activity, staffing levels, and performance, organisations can use easy-to-read dashboards and create wallboards to improve performance and meet customer expectations.
Key features of Analytics 365 Call Analytics include:
– Real-time Data Insights: providing instant access to valuable analytics on communication activities.
– Performance Tracking: Monitor and measure performance metrics to improve staffing levels, productivity, and efficiency.
– Customisable Wallboards: Create tailored wallboards to monitor call queues and meet service level targets.
– In-Depth Reporting: Dive into details and share findings for comprehensive analysis and ongoing improvements.
– Predictive Analysis: Analyse and predict trends to make informed decisions.
CallTower CRO William Rubio said: “We are excited to offer Analytics 365 Call Analytics as part of our Microsoft Teams suite. The analytics provided by Analytics 365 show our commitment to delivering cutting-edge technology that helps businesses succeed in today’s challenging environment.”
Tollring CEO Tony Martino added: “Tollring is thrilled to partner with CallTower to deliver Analytics 365 globally. Combining Operator Connect with analytics adds value and differentiation to MSP offerings while significantly enhancing customer experience.”
