End-to-end device lifecycle solutions provider Brightstar has written a cheque for LucidCX, a provider of customer service management software and services.
The move adds tech support capabilities to Brightstar’s growing service portfolio, and the company said LucidCX’s technology, knowledge and capabilities will help clients drive significant value.
Rod Millar, Brightstar CEO said: “Brightstar is committed to delivering holistic solutions for today’s technology lifecycle. Lucid CX builds additional capabilities into Brightstar’s services, supporting our Device Protection and wider smart technology services, ensuring we deliver exceptional value and capabilities to our customers.”
Brightstar said the addition of LucidCX’s software and tools will help its customers deliver world-class customer service while also driving down the cost of customer care. The acquisition will also enable LucidCX scale its operations and bring services to a host of new customers, the provider added.
