Author: Tamlin Magee

Iron Mountain makes the UK superbrands list

ironmountainCAInformation management company Iron Mountain has found itself in the 2013 Business Superbrands qualifiers, finding itself among household names such as Samsung, Intel and Apple.

Although it is not in the top 20 – dominated by the heaviest hitters – the company has posted a proud release to let the world know of its increasing brand presence, specifically in the European mid market.

Iron Mountain has been following a strategy that targets European mid market companies. Its campaigns, the company said, have centred on showing off its brand appeal to smaller companies, using a combination of PR, web marketing, direct mail and event channels to raise awareness.

The company said that it works with 150,000 organisations across the world as well as finding itself in the majority of FTSE top 100 businesses for storing and managing critical information. In a statement, the company said despite this reputation, it was “largely unknown in Europe”.

Since 2011, the company has been involved in brand research in the UK, France, Spain, the Netherlands and Hungary.

The long list of the so-called superbrands is available in PDF format here.

Top ten business superbrands, from top to bottom, were Apple, BA, Google, Visa, Virgin Atlantic, IBM, SHell, Microsoft, London Stock Exchange Group, and Mastercard.

Superbrands claims that its league tables are based on the “opinions of marketing experts, business professionals and thousands of British consumers”.

Three tech companies were in the top ten of the consumer index. Apple was in second place, Microsoft in third, and Google at six. We are not clear about the exact metrics used, but Stephen Cheliotis from the council said they’re judged on “quality, reliability and distinction”.

Businesses not clear on cloud responsibilities

cloud 2Uninformed or ignorant businesses believe that once data is stored on the cloud, companies lose their responsibility for it – although EU law says they are culpable.

Confusion over the cloud is not exactly surprising: currently laws differ depending on where in the world your servers are based and where your company is based. A report from Iron Mountain said this shows, with over three quarters of survey respondents claiming their service provider would likely get more flack than their own firm. But when it comes to storing sensitive data, it is probably worth doing your homework.

Although the evidence points in the other direction, the majority of respondents said their approach was “responsible” and said that they do take due dilligence when picking cloud suppliers. A fifth want cloud only storage for all their data.

Respondents were in the UK, Spain, France, Germany, the Netherlands and Hungary. Cloud is unsurprisingly a popular option. Iron Mountain urged all companies to understand the specific ins and outs of where their data is stored, whether it could be moved, and who has access to it. They should also consider the core IT infrastructure that is being used and if the providers have a rigorous vetting process in place to check for malware. Businesses should think about just how much data they plan to store, should make back ups, and are warned to seek out multiple providers in a tiered approach, using the cloud, tape, and disk storage.

Devicescape seduces MWC’s pished presh

estrellaHacks and flacks disguised as hacks at MWC could do worse than head to Devicescape’s press party tonight for free grub and pub games. Get in touch with them for the location.

In fact, Devicescape is even offering hacks free drinks and wi-fi access at participating bars all over Barcelona. Interested moochers should download the MagniFi MWC app which will tell you what you need to know.

“What are the two things at MWC that can be difficult to find?” a Devicescape representative asked in an email. “Free beer and free wi-fi,” they answered. For obvious reasons we can’t spoil the fun by offering the code, but if you’re a member of the press they’ll tell you. The Android app is here.

 

Salesforce puts customer service onto their mobiles

clouds3Salesforce has announced Salesforce Service Cloud Mobile – software that the company claims will boost customer service for any device.

The idea is to manage customers through mobile browsing on touch based devices, on the cloud. Salesforce’s logic is that mobile is not going anywhere any time soon and that engaging with customers on those platforms they will be seen as technologically progressive and able to reach more people. If companies can connect just about everything in the chain, that is, customers, employees, partners and products, Salesforce thinks firms will be able to gain a clear advantage in engagement.

This especially matters, according to Salesforce, when customers are simply expecting a better level of engagement with companies. It is no longer good enough to have an email address that will respond in five business days – a Twitter account is not optional. Salesforce goes so far as to say the days of traditional call centre servicing are “for the era of landlines” – although we suspect the many call centre workers will disagree, not to mention frustrated people customers who require talking to a person who can engage with a level of empathy rather than bound up by software restrictions.

Of course, people will have to staff these services, signalling a switch from traditional customer service to paid-for instant messaging. A question is if that, too, could eventually be mostly automated.

Salesforce’s product offers ‘service cloud mobile chat’, where customers will be able to chat in real time similar to sending an SMS. Cloud touch, meanwhile, will be a way for service staff to interact with customers from tablets and smartphones so they are “no longer tethered to a desk”.

Co-browsing should be out and ready in the second half of 2013, though there’s not a price tag set yet. Mobile Service Cloud Communities is generally available now, and so is Service Cloud mobile chat, provided you’re a Service Cloud Enterprise or Unlimited Edition customer. Service Cloud Touch is out and packaged with all Service Cloud editions.

Cachet to offer Prelert’s Anomaly Detective

holmesBritish reseller Cachet Software has just got the contract to offer Prelert’s predictive analytics software in the automation and operational risk sectors.

Prelert’s Anomaly Detective for Splunk Enterprise will now be on offer from Cachet in the UK, which uses automated intelligence to work out risk and behavioural changes hiding out somewhere in the data. By predicting, finding and fixing this data, Prelert says operational efficiencies are increased “dramatically”.

The MD at Cachet said the analytics technology will fit in nicely with its existing portfolio. Stuart Kenley said in a statement that Prelert’s software provides “fast and efficient” data analytics that will let customers tinker with and improve the availability and performance of their IT systems.

Customers will be able to download and install Anomaly Detective in “minutes” to integrate with Splunk Enterprise. Prelert boasted that the software is completely self learning and as such doesn’t require much configuration.

HMV to shut 37 more stores

hmv-administrationMusic retailer HMV’s administrators, Deloitte, have announced that a further 37 stores will be shut down since it went to administration in January.

Administrator Nick Edwards told the BBC that shutting the 37 stores has been taken to “enhance the prospects of the restructured business continuing as a going concern”. Overall HMV plans to shut 103 of its 219 stores. The current round of closures sees HMV pulling out of Heathrow – sad news for weary airport-shufflers waiting for a flight.

Despite the trouble it is in, HMV managed to sign agreements with suppliers to guarantee new stock will appear in stores.

HMV was the latest casualty on the UK’s troubled high street. It going bust was not an enormous surprise in the wake of increased online competition which do not have to cover costs such as high rents and are largely able to undercut traditional retailers on price. Coupled with an increasing digital ecosystem for consumer content, HMV has been in trouble for years.

The following stores will close: Ashford, Basildon, Bolton, Cheltenham, East Kilbride, Enfield, Folkestone, Glasgow Argyle, Gloucester, Grimsby, Hatfield Galleria, Heathrow Terminal 5 – Departure Level, Heathrow Terminal 1, Heathrow Terminal 3, Heathrow Terminal 4, Hemel Hempstead, High Wycombe, Isle of Wight, Lancaster, Leadenhall, Mansfield, Middlesbrough, Newbury, Newcastle Silverlink, Newport, Nuneaton, Redditch, Salisbury, Scarborough, Southport, Stafford, Staines, Stockport, Swindon, Taunton, Torquay and Woking.

A recent report from Local Data Company revealed the extent shut shops are making themselves known on the high street, with empty stores accounting for nearly 15 percent of retail space across the country this December.

Insurers should cash in on tech-obsessed Brits

howardbrownHalifax has unveiled its Insurance Digital Home Index report which claims that a large majority of the UK population would find it tough to revert to a life without smartphones, laptops, and MP3 players – even for one day.

According to the report, 35 million, or 74 percent of the UK checks its emails and social networks before work in the morning. A fifth prefers using the phone or social media rather than face to face interaction, the research claims. Halifax grapped psychologist Dr Aric Sigman, who has previously loudly said in the media that parents should cut kids’ screen time, to say by the age of seven years, the average child will have spent one full year of 24 hour days watching screens.

“By the time they reach 80 they will have spent almost 18 years of 24 hour days watching non-work related screen technology,” Sigman said.

While Sigman warns that the “over-use” of technology is having an effect on all age groups, he asserts that young people in particular will be going through a change in the way we interact. “We have to remind ourselves that technology should be a tool, not a burden or obstruction,” he said.

A compelling argument for introducing sporting items such as the cricket bat to the family telly, you might think. Martyn Foulds, senior claims manager at Halifax, said such arguments are the reason more people should insure their electronics. According to the report, roughly one in 10 lack insurance for their technology items – creating a “potential £32 billion insurance black hole”.

“It’s surprising that despite high investment and heavy reliance on technology, people are still willing to risk losing their items and digital content by failing to ensure they have adequate insurance cover,” Foulds said. “With almost one in five people not insuring their items, this leaves the UK overwhelming exposed to the tune of £32 billion on gadgets alone”.

Although an anecdotal straw-poll conducted by ChannelEye asserted that there is a pervasive viewpoint of insurance as an extortionate wheeze based on fear, Foulds has a point for insurers who want to diversify their portfolio and bring in new revenue streams.

With, according to the report, 35 million people in the UK placing a daily reliance on technology, that is a large section of the public to sell insurance to. Almost a quarter of the UK, Halifax says, would feel a sense of anxiety without their technology.

An enormous 96 percent of the UK population carry their mobiles with them outside the home, while 9 million take their MP3 players with them, and 20 million use their digital cameras away from the home.

As entrenched as technology is, then, insurers should be fiercely competing for contracts and convincing cash-strapped and anxious Brits that tech is as vital as home insurance. Having said that, the technology industry moves so quickly it is not long before devices depreciate in price – replaced by newer models that cost more. It is also more difficult to value the worth of a gadget depending on a range of factors: how long until it is redundant or worth merely pennies? All of these questions are reasons why insuring gadgets could turn even more dosh for insurers.

Permanent IT rolls down 12 percent

ukflagThe Association of Professional Staffing Companies (APSCo) has said that despite some relief in unemployment from the Office for National Statistics, in IT, permanent rolls have plunged more than 12 percent while temporary vacancies dropped almost seven percent.

The body said that year on year, to December 2012, there has been a fall of almost ten percent in permanent and temporary vacancies. IT professionals, if they can find the work, are increasingly doing temporary assignments, at 6.5 percent growth year on year.

Chief exec of APSCo, Ann Swain, said in a statement that the wider economic picture isn’t helping. Employers themselves don’t have the cash nor confidence to invest in permanent hires.

“However,” Swain pointed out, “recent data from the PMI Index has revealed that the services sector, which accounts for more than three quarters of economic output, has returned to growth”.

This, Swain said, makes her “bullish” about the first quarter of 2013 “from a hiring perspective”.

A skills shortage has been looming as well, according to a 2012 report from eSkills UK.  Employers were, at the time, looking for ICT managers, strategy, and planning professionals, as well as technical skills in SQL, C, C#, .NET and Java. But APSCo’s point is that with the uncertain economic backdrop, even companies who need permanent workers are worried that they will not be able to afford them.

AMD rallies hacks in Radeon update

amdhq1AMD felt it necessary to get European and American journalists on the blower for a conference call today to clear up what it said were misconceptions about upcoming graphics cards, on the back of delay rumours.

Darren McPhee, director of graphics product marketing for AMD worldwide, told a conference call that there had been a lot of “misconception” and “confusion” about Sea Islands, which he said is a codename for notebook and desktop products this year, with the priority resting with the OEM notebook business side.

He asserted that there will be more Sea Islands products this year including in the Radeon 8000 series. Rumours had been flying around that AMD would be putting off more in that range until perhaps as late as next year.

In terms of performance, AMD said its cards are the fastest on the planet.

McPhee boasted that the 7000 series is still strong and that in the first half of this year, there will be additions to that product family as well.

 

Computerlinks becomes B2B Kaspersky distie

kasperskylogoDistributor Computerlinks has won a contract to sell Kaspersky Lab’s portfolio with a view to drive growth in the B2B market.

Kaspersky hopes this strategy will boost the company’s routes to market as well s increasing its presence in the UK. Computerlinks will offer channel partners Kaspersky’s Endpoint Security for Business as a key asset in its security portfolio.

Endpoint Security for Business lets companies both control and protect on site devices as well as cutting resource demands on IT teams, bringing mobile device management, data protection, systems management, and endpoint under one management console.

Director for B2B sales and marketing at Kaspersky Lab, Matthew Robinson, said that Computerlinks’ experience in value-add will prove “invaluable” to customers and channel partners.

He added that Kaspersky’s new strategy, which focuses on a full value model running along with the existing volume business, will keep Kaspersky “at the forefront of the evolving channel landscape”.

Computerlinks’ director of core technologies, David Caughtry, said that the deal is part of Kaspersky’s “exciting stage of growth”.

Inflation unchanged. It’s a record

nippergonerConsumer price inflation was unchanged for the fourth month in the row this January, according to data from the Office for National Statistics, making it the longest period of no change since records began in 1996.

The ONS said a price boost in alcohol and tobacco was the main factor sending prices up, while there were slower rises for clothing and footwear. The latter rose 0.2 percent year on year, and were a 5.4 percent drop compared to the previous month.

Alcohol and tobacco prices were up nearly 10 percent – at 8.5 percent – year on year, and were also up an enormous 4.3 percent from the previous month as Christmas discounts wound up.

For miscellaneous goods and services, prices were down 0.7 percent compared to December.

The ONS’ Phil Gooding told the BBC that there were some other factors worth paying attention to. Utility price rises haven’t entered the index yet, asserting that there will be more to come – which will have an uptick on the figures.

“We also have to watch out for oil prices,” Gooding said. “These have been failling for four or five months but in January they started to rise again”.

Pressure on high street retail could also have a downward effect, Gooding said.

While salaries are largely frozen and unemployment figures are still drastically high, consumers are struggling to buy – which would put money back into the economy. Investec economist Victoria Clarke told the BBC that the “squeeze on real spending power remains very much in place” – but, some recent small increases in employment have put a bandaid on an otherwise worrying problem.

Phwoarliament: over 50K MPs, peers, staff go on adultery quest

parliamentParliament delivers over 52,000 hits to a dating website that markets itself as a tool to solicit affairs, according to the company.

“Out Of Town Affairs” was allegedly clicked on over 52,000 times in just seven months from parliament, outpacing traffic to the Treasury, Ministry of Justice, and the Department for Education.

TaxPayers’ Alliance spokesperson Robert Oxley told the Metro that taxpayers “expect parliamentarians to spend time making laws and scrutinising the government, not trawling dating websites”. Meanwhile, a spokesperson for Parliament said that over 5,000 people had access to its network, including MPs, peers and staff.

Out Of Town Affairs is the fourth Google hit for “extramarital affair UK”.

The website describes itself: “Number one for Adult Dating in the UK, Out of Town Affairs is a discreet and 100% safe adult dating service. We help connect married men and women who are looking for an extra-marital affair. Marital affairs in the UK or very popular – with more and more unsatisfied married men and marrited women looking to do the dirty of their partners whilst out of town”.

Speaking with ChannelEyeEmma Carr, deputy director of privacy and civil liberties campaign group Big Brother Watch, said: “One of the key aims of the draft Communications Data Bill was to record exactly who is accessing websites and to be able to match online activity to a real person. It doesn’t take much imagination to think what could happen when MPs have their browsing history recorded and sites like this are cropping up.
“It’s exactly the same risk that was highlighted during the ID card debate. Valuable data becomes a ‘honeypot’ for hackers and just like MPs expenses it’s very likely that it will end up in the public domain either by being hacked, stolen or lost on a USB stick.”

Big Tech taken to task Down Under

strayaTop tech companies are being called to task by an Australian committee that argues the country is getting a raw deal by unfair price discrimination.

Aussie MP Ed Husic moaned to the Australian that by some estimates, prices for Australia can be 60 percent more than in the States. He and the committee will be putting Apple, Microsoft and Adobe on 22 March, according to the BBC. Although the firms have replied in writing, until now they have not bothered to meet any representatives in person.

Although price differences aren’t as drastic in the USA and the UK, there is still a gap – with the only difference usually being in pound sterling rather than the dollar. Depending on what action the committee takes, there is the potential to set the bar on international price differences, and whether they should be altered in line with currency values.

Husic told the Australian that, considering IT is so widely used in both business and consumer segments, prices for hardware and software can “have a major commercial and economic impact”. He said that bringing IT prices down and “easing the bite of price discrimination” should be an “important micro-economic priority”. Of course, convincing conglomerates that tinkering with their margins is a good idea will be easier said than done.

The bigger picture, however, will be that if pricing is more competitive, consumers and businesses won’t hesitates as much to buy – even in challenging economic conditions.

UK business “confidence” slips to record levels

ukflagAccountancy firm BDO has released a report that suggests business confidence is at a 21 year low in British history.

The company’s BDO Optimism Index, which has been running for 21 years and looks at emerging trends over the following two quarters, dropped to 88.9 in January compared to a reading of 90.3 in December, which is the eighth month in a row that the index has been below the growth metric of 95.0. According to BDO, this suggests trouble for Q1 2013, especially taking figures from the Office for National Statistics into account that threatened a triple dip recession.

BDO’s Output Index, which looks at and predicts turnover expectations, also fell – supporting a looming triple dip recession as it dropped from 93.1 to 92.3, again short of the 95.0 growth mark.

Although the outlook is bleak, BDO believes there are small signs of improving confidence, such as in the company’s Employment Index, which rose to 95.1 in January from 93.0 in December. This is the first time it has passed the 95.0 mark since last April, and also supported the ONS’ data on unemployment dropping in the three months to November. Manufacturer confidence should also be reason for some cautious optimism, which rose to 95.2 in January compared to 91.9 in December.

Partner at BDO LLP, Peter Hemington, said in a statement that despite strengthening in labour, “business confidence continues to weaken, and improved hiring intentions are not translating into growth plans”.

“It sees the damaging effects on businesses of five years’ zigzagging economic growth,” Hemington said, leaving them “wary” of making expansion or investment plans. A crucial tonic for bringing the economy out of a slump, according to BDO, will be providing growth incentives.

Dell hints at more buys in open letter

mikedellcloseupFollowing Dell’s acquisition of, er, Dell – taking the behemoth off the public market – CEO Michael Dell has penned an open letter to the company’s customers which promises “organic” and “inorganic” investment. Translation: Dell’s patent-packed Supermarket Sweep shopping spree will be ongoing.

At Dell Tech Camp, Amsterdam, last week, the company was very keen to assert the importance of acquisitions in its portfolio. Wyse, Kace, and the others were wheeled into Dell’s Software Group and it is clear from the time given to each that the company’s intended message was that it’s growing. It wants to continue to compete with HP and IBM in enterprise, and there are plenty of pre-packaged firms out there it believes it can pick up.

The letter opened by saying Dell’s agreement represents an “exciting new chapter for our company and for you, our customers”. Ultimately, more control in the paws of Michael Dell will define Dell at this transitional point in the company’s history.

“As always, our unwavering focus is on delivering a fantastic customer experience and creating value for your organisation,” the letter reads. “We believe that our proposed new ownership will provide long-term support to help Dell innovate, invest for growth and accelerate our transformation strategy. We’ll have the flexibility to continue organic and inorganic investment and drive industry leading innovation”.

Mentioning the past few years, Dell claimed that strategic execution has been “consistent”, and again mentioned that portfolio it has managed to swell. Considering the enterprise represents the overwhelming lion’s share of Dell’s products, services and technologies – will we see Mike pick Apotheker two from HP’s notebook under the latter’s short lived leadership? Some pundits guffawed when IBM dumped its consumer division, but it turned out to be for the better.

HP, meanwhile, struggles with ‘restructuring’ and was forced to write down the insanity of its Autonomy buy. We’ll say it right now: it will be Michael Dell’s hated box-shifting label for whom the Dell tolls.