AI platform Boost.ai announced a new partnership with the international experience consulting firm Clarasys.
The relationship between the businesses will help bring conversational AI to more customers in the UK and marks the start of a new channel-focused approach to business for Boost.ai while enhancing Clarasys’ customer experience capability.
Boost.ai’s virtual agents improve customer enquiry resolution rates through efficient and user-friendly customer self-service.
Through this partnership with the experience consultancy, Clarasys, Boost.ai can offer its services to a wider variety of clients. Clarasys’ digitalisation and transformation expertise enables clients to enhance the customer experience at every stage of the journey to strengthen conversion and build loyalty with customers.
Clarasys and Boost.ai share a vision for creating value for their customers through improved customer service. Boost.ai seeks to achieve this through conversational AI, creating efficient customer inquiry channels, and freeing up internal resources to be used where they are most valuable. Clarasys strive to accomplish this by advising clients on industry best practice and by partnering with the best technology vendors on the market.
Boost.ai and Clarasys enter this partnership with a proven track record in their respective industries. Boost.ai’s virtual agents are already in use in nine of the ten largest Nordic banks, and Clarasys have had enormous success with organisations like Crimestoppers and the RSPCA.
Boost.ai VP Sanjeev Kumar said, “We’re incredibly excited to be entering into this partnership with Clarasys and having the opportunity to provide our service to more customers looking for scalable automation in customer service and internal support. Times are changing, and customer service needs to change with it. With Clarasys’ deep customer and consultancy knowledge and our cutting-edge solution, we see this being a fruitful and successful partnership.”
