Highlight introduced a new Actionable Insights SaaS offering to its Service Assurance Platform.
The move will give managed service providers a tailored reporting environment to enable the fast production of interactive and graphical service reports.
Actionable Insights uses APIs to draw standardised network service data from the Highlight Service Assurance Platform and then visualise service performance metrics into multiple interactive dashboards.
Highlight Technical Account Manager Craig Smith said: “Customer service management reporting has traditionally been resource intensive. Successful managed network services rely on clear and open communication. Actionable Insights enables service providers to quickly produce interactive, clear and visually pleasing service reports but without the resource-heavy process of manual collation and formatting.
“Actionable Insights dashboards present service data through a large range of customisable pages, tables, filters and graph types. The exact data and presentation requirements are determined by the service provider and designed in collaboration with Highlight. As an ongoing service offering, the dashboards can also be continually refined and customised through regular review sessions with Highlight as service reporting needs evolve.
