Cloud specialist Vapour has joined forces with global IT solutions provider ICC to deliver what it describes as a next-generation managed service for customers.
The collaboration follows ICC’s appointment of Gary Saunders, who will be responsible for growing the managed service division to a multi-million-pound revenue business, in only two years.
With a 60-strong nationwide team and an extensive customer base within the SME, enterprise and public sector markets, ICC’s dosh has primarily resulted from its hardware product and maintenance offering. The organisation sought the skill-set of an experienced Microsoft CSP (Cloud Solution Provider) to bolster its partner portfolio by recognising the ever-evolving needs of customers and rising demand for proactively managed services.
The partnership means that when ICC customers want to embark on a digital transformation journey or a cloud-first overhaul of their communications infrastructure, the two firms will join forces to deliver something that satisfies the brief’s requirements best leverages the expertise of both teams, the pair said.
ICC’s CEO, Leon Wheeler said: “So, whether we’re devising a business continuity solution rich with disaster recovery functionality, a savvy comms platform to facilitate productive remote working or an analytics layer to unlock business intelligence, it has to centre on what the customer needs, not what we’d like to sell. This sounds like such an obvious statement to make, but you’d be surprised how much of this still goes on – and it just doesn’t cut it, especially in the current landscape.”
Vapour’s CEO Tim Mercer said: “Like Vapour, ICC is a technology-agnostic business that doesn’t push its product agenda. These guys don’t try and sell something from their kitbag just because it makes life easy. They get to the heart of the customer’s requirements and develop the right-fit solution from there. I’m excited to see where we can go together.”
