Sharp Europe has formed a new European IT Services division following the acquisition of ITpoint.
For those who came in late ITpoint was a Swiss IT Services Company that provides a suite of integrated solutions and managed service for the workplace. This acquisition further expands Sharp’s service offering. The formation of Sharp’s European IT Services division establishes its status as a digital transformation provider.
Sharp’s new European IT Services division will be led by founder of CIT, Colin Blumenthal, who is the newly appointed Vice President IT Services Europe.
Blumenthal said: “This is an important strategic milestone which will transform Sharp’s business in Europe, and enable us to continue to invest and focus on growing a service portfolio that adapts to the changing needs of our current and future customers. Further expanding this new division of our business is a strategic priority, and we are excited to bring these new offerings and add value to our customer base across Europe”.
As part of its IT Services offering, Sharp has established its own pan-European IT Service Helpdesk, the European Technology Support Centre (ETSC) in Warsaw, run by Sharp employees who provide customers with up to 24/7 multi-language helpdesk support for IT Services. Working in conjunction with local operations, ETSC is supporting a rapidly expanding base of national and multi-national customers with various IT Services, from taking care of cyber security to actively monitoring systems to spot and fix even minor problems before they become a wider issue. This gives customers “peace of mind” and allows them the freedom to focus on running their businesses.
The combination of capabilities sourced from this new IT Services division also enables Sharp to add a new dimension of smart office services to its MFP, display, ePoS and laptop offerings, extending the value chain from these products.
