Pan-European cloud PBX provider, NFON UK has extended its partnership with ASC Technologies which makes omni-channel recording, quality management and analytics software.
The move is to integrate its new product ASC Recording Insights with its Nvoice for Microsoft Teams proposition. As a software development partner of Microsoft, ASC provides a leading-edge compliance service fully native to Microsoft Teams. At the click of a button, users now have legally compliant recording and analytics across chat, phone calls, screen sharing and video conferences.
In October 2019 NFON unveiled Nvoice for Microsoft Teams, which combines two communication platforms into one offering: Microsoft Office 365 with Microsoft Teams and Cloudya, NFON’s cloud telephone system.
ASC Technologies Chief Executive Officer Gerald Kromer said: “By integrating our industry-leading ASC Recording Insights cloud service with Cloudya, we are giving organisations that have a legal obligation to record and archive their communication an ability to do so with the snap of a finger, which fulfils MiFID II requirements.”
The ability for Nvoice for Microsoft Teams individual users or contact center agents to manage complex regulatory requirements for recording and archiving with just one click, will save time and minimise risk, the company thinks.
NFON UK Managing Director Myles Leach, said: “We are pleased to bring this product to market so quickly, at a time when businesses need ways to work efficiently via their preferred collaboration tool from any location. We believe its a great value-added service, which will offer our partners a valuable new revenue opportunity. As a fellow innovator we are pleased to be partnering with ASC and bridging two best in breed technologies.”
