IT infrastructure consultancy business Phoenix47 has acquired the white labelled technical support specialist company, First Option Technical Support.
The deal marks the latest milestone for First Option Technical Support who provide support to channel partners with IT support services. The agreement will see Phoenix47 relocate their head office to New Alresford
CEO of Phoenix47, Ed Crane, said that the acquisition demonstrates Phoenix47’s capability, expertise, and confidence in continuing to grow its channel and vendor services.
The outfit is a channel focused IT infrastructure services business that has experienced very rapid organic growth over the last few years.
With this acquisition, Phoenix47 will bring a fresh approach to the ICT channel and aims to become the number one choice for the provision of white labelled technical support, and technical consultancy services. The company has absorbed employees that were working for First Option Technical Support to be able to take on the larger operations and transactions.
Founder of First Option Technical Support, Tim Considine, said: “We have been doing this for our clients in their own brand for 25 years. They see the value of this approach through improved end-customer retention and Net Promoter scores. Our utilisation-based pricing model means we deliver this more cost-effectively than tying up internal client resources. We were attracted by Phoenix47’s shared values of high-quality service as well as excellent solution delivery.”
First Option Technical Support is a specialist provider of white-label 24×365 technical support services, specialising in IT security products & software. Based in Hampshire, it delivers support to IT administrators and their end-users both UK and globally, on behalf of vendors, distributors and resellers.
Crane said: “The organisation structure will remain the same and there will be no changes in the roles of the management team. A new website will go live in the few next weeks with additional tools for clients and an enhanced plan for additional services is underway. We thank the team for their welcome and look forward to building on their efforts. Lastly we’d like to welcome clients we have yet to speak with and look forward to pushing forward with enhanced technical support capabilities which add value to their operation.”
