Customer Communications Management (CCM), company Quadient has announced a reseller partnership with digital and customer experience transformation outfit Espire.
The deal lets Espire resell and support Quadient’s stuff to banking, insurance, travel, education, telecoms and utility sectors across the UK & Ireland, Nordics and Benelux.
David Webster, Customer Communications Management at Quadient said: “The rise of digital technologies has created a wealth of opportunities for the channel, as businesses can no longer rely on one-way communications to provide the experience customers demand. Customers have more power in their relationships with businesses than ever before and are more than willing to take their business elsewhere if an experience doesn’t meet their expectations. In this environment, it’s more important than ever for businesses to hold conversations with their customers over their preferred channel. Our partnership with Espire will allow enterprises across Europe to provide a truly 21st century customer experience.”
Espire Managing Director Pravin Patel said: “The move to digital-first customer communications is an essential evolution for all businesses, and we’re pleased to be working with Quadient to help our customers make this shift.
“From self-service and interactivity, to monitoring & refining the customer journey, and ultimately enabling dynamic communications – we provide the full advantage of the cloud & integration services to our customers core enterprise solutions, and thereby grant them with all essential capabilities they need to provide a fully 21st century customer experience.”
