Utilities start spending on IT

server-racksRestructuring and mergers are creating something of a boom in IT spending for utility companies in Western Europe.
That’s the conclusion of market research company IDC, which said a survey showed that the move demonstrates optimism in the sector.
Western European utility companies are taking steps to improve their maintenance and run operations, said IDC.  That in turn is allowing them to make cost savings and to use some of these cost savings to increase their IT budgets.
The utility companies are also outsourcing their IT, with 41 percent of their spending spent outside of their own organisations.
Close to two thirds of those budgets are decided by internal IT departments but the remainder of the spend is directed by separate business units.
Customer service, support and services are largely used as the criteria for their IT budget spends, said IDC.