Researchers from Informa Telecoms and Media went undercover to a variety of large British retailers and found that salespeople were recommending Samsung’s Galaxy S3 and Note 2 more than other devices.
Informa’s Julian Jest said that, despite the fact that Apple, Nokia and HTC had released newer handsets, the sales people were not even mentioning them to customers.
One store showed off the Galaxy SIII and the Galaxy Note II, despite having been on the market longer than the latest handsets from Apple, Nokia and HTC.
Apple would be gutted as it had spent a fortune on an in-store campaign at some of these stores and it still could not get sales people to recommend its iPhone 5.
The researchers visited John Lewis, Everything Everywhere, O2, 3, Maplins, PC World, Carphone Warehouse and Phones 4U. The mystery shoppers scored manufacturers based on whether they were advertised in the store window or in-store. They then asked a sales assistant to recommend three smartphones or tablets.
While Apple and Samsung were just as likely to be promoted by advertising in the store or the shop window, sales assistants were far more likely to recommend Samsung.
Informa said in a statement it was “likely that sales assistants see the Samsung devices as a safe bet to earn greater commissions”.
Speaking to Channel EYE Jest said Samsung devices have been extremely well received by the consumer market, so sales assistants naturally assumed that the Mystery Shopper would likewise be satisfied with a Samsung product.