Tag: Currys PC World

Curry’s offers same day delivery

Currys-PC-World-2-in-1-in-640x427Currys PC World has partnered with delivery brand On the dot to launch a new same day delivery service across the UK.

The deal should help Currys take on Amazon whose same day delivery has been a bit of a killer.

Customers opting for same-day deliveries will be able to select a two-hour delivery timeslot of their choice that day, between 12pm-10pm. Same-day timeslots will automatically be displayed upon checkout to eligible customers: those placing an order for a small item before 4 pm. The new service, which runs seven days a week and costs customers £9.95, is available to shoppers within a 10-mile radius of one of 242 Currys PC World stores across the UK.

The new delivery offering from Currys PC World and On the dot complements a range of fulfilment options already available to its customers, such as standard and next day delivery.

During the week leading up to Black Friday, 32-inch TVs and cordless vacuum cleaners were amongst the most popular products purchased from Currys PC World with same-day delivery, and customers were favouring the 6pm-8pm delivery timeslot.

Stuart Ramage, eCommerce Director at Currys PC World, commented: “At Currys PC World, we pride ourselves on helping our customers get it right when it comes to purchasing electrical items and home appliances. From small screen televisions to microwave ovens, it’s important we get their purchase to them wherever they want it, when they want it. We’re excited to be partnering with On the dot to introduce same-day delivery, meaning our customers now have a suite of delivery options available to them, both online and in-store.”

Patrick Gallagher, CEO of On the dot – part of the CitySprint Group – said: “We are delighted that Currys PC World has chosen to work with On the dot for its new delivery offering. We know that consumers today expect to shop on their terms and it is retailers like Currys PC World who have put convenient delivery at the top of their agenda, that will succeed in retaining and attracting new customers.’’

Developed in 2015, On the dot is an innovative new technology platform, created specifically to help retailers offer highly convenient deliveries at prices comparable to next day delivery. On the dot is part of the CitySprint Group – the largest privately-owned same day courier fleet in the UK, with a regional network of 41 service centres. On the dot’s open API means it can be easily integrated into retailers’ existing checkouts and EPOS, both online and in-store and all deliveries are GPS tracked in real time, with SMS and email notifications.

Currys told off for cloud exaggeration

345307Currys PC World has been told off for exaggerating the capability of its Knowhow Cloud backup.

A misleading advert on currys.co.uk was banned by the UK’s Advertising Standards Authority after it ruled that “the impression created by the ad was not that the product was singularly for cloud storage, but that it provided some sort of additional security”.

“This”, continued the ASA, “was suggested by the claim ‘Complete Security … All your data is protected and backed up in our military grade encrypted UK based data centres’.”

The advertising regulator said this meant consumers “would understand this claim to mean the product would provide additional security benefits beyond those of a standard cloud storage service”.

But a Knowhow Cloud customer tried to use the service to restore his backups after a ransomware attack. However he found that his data could only be restored if files “were individually recovered through a time-consuming manual process”.

Currys claimed its cloudy backup service was “not intended to cover files that were virus infected, which created a rather complex situation for restoration”. It blamed the customer, suggesting that getting caught in a ransomware attack was his own fault for having “inadequate virus protection” the ASA said.