According to a report from Freelancer.co.uk, SMBs are realizing that they need to offer safe and convenient online services, on par with the big boys. The number of businesses hiring e-commerce experts has gone up 19 percent in the first quarter of 2013.
Freelancer spokesman Matt Barrie stressed that the high street is already facing major problems due to the e-commerce boom. He warned that plenty of major retailers have already seen their businesses disintegrate because they lacked a good online presence. Smaller outfits seem to have learned their lesson, so they are investing in e-commerce in the hope of not becoming the next Jessops or HMV.
Barrie believes that even the biggest high street players could see their businesses go down the drain if they fail to embrace online shopping. It could be good news for smaller companies, as e-commerce could level the playing field and allow them to compete with bigger outfits, without much overhead. The web allows small companies to offer their goods and services to a much larger audience, so it could be used to their advantage.
Another aspect of the e-commerce revolution involves niche markets. Although they are diluted across the country, geography simply isn’t a limiting factor in e-commerce, which means that even tiny companies can cater to the entire niche market.
“Retail outlets are proving incapable of adjusting to a consumer base no longer geographically captive. E-commerce is dominating the consumer retail landscape,” said Barrie. “It’s no surprise that big name retailers that haven’t kept up with the online shopping revolution are increasingly going bankrupt. These high street dinosaurs are unwilling to compete, and so will soon be consigned to retail history.”
Big retail chains have all but monopolized the high street in recent years, but it seems e-commerce has the potential to reverse the trend and put independent retailers back on the map.