Bean counters at Kaseya have added up some numbers and devided by their shoe size and reached the conclusion that the number of managed service and players continues to expand with more of the channel increasing their monthly recurring revenues that come through services.
The survey found that 26 per centof respondents now gain more than 16 percent of their revenues from monthly recurring business and there are more close to reaching that level, with 18 percent enjoying 10-15 percent of MRR.
Those leading the market were providing more services to gain a greater share of the customer wallet as well as being in a position to be a trusted supplier of a complete solution, the report found.
MSPs are currently beavering away at delivering network operations centre (NOC) expertise, infrastructure monitoring, backup and DR plus security services.
Apparently those MSPs who can see off security worries from customers by providing two factor authentications are doing better.
The Kaseya survey found that the leading players in the market were offering on average around eight discrete security services. The same was true of those excelling in networking support, with a range of options being made available to users.
Customers placed security as the major challenge for 2017, followed by concerns about the cloud, making it crucial for MSPs to deal with those worries.
Miguel Lopez, svp and general manager for MSP Solutions at Kaseya said that the report’s aim was to help all MSPs unlock their potential, and to arm them with the knowledge they need to better succeed.
“Our annual MSP pricing survey is a critical tool that helps the MSP community keep a pulse on this thriving industry. It answers important questions of ‘how’ and ‘why’ certain MSPs are succeeding, and what others can do to achieve the same level of success,” he said.