Cloud Workforce Management appears on the Cisco Systems price list

Cisco customers and partners now can access a cloud Workforce Management solution on the Cisco Systems global price list

Provider of workforce management (WFM) software, Teleopti has been invited onto the Cisco SolutionsPlus programme enabling customers to order Teleopti WFM Cloud from Cisco sales teams and channel partners. Teleopti WFM Cloud being newly listed in the SolutionsPlus catalogue streamlines the procurement of the cloud-based platform, with specialised SKUs and end-to-end support for Cisco sales and partners.

Vasili Triant, General Manager and Vice President Customer Care, Cisco said: “At Cisco, we want to offer our customers choices, and also help them move with the market to increasingly more integrated solutions and cloud services through an open, integrated ecosystem. With the addition of Teleopti WFM Cloud to the SolutionsPlus program, our partners and customers now have direct access to a best-of-breed WFM solution from a company with years of proven success deploying WFM in the cloud, both in local markets and across the globe.”

Cisco SolutionsPlus places a number of Cisco compatible products and related services on the Cisco Systems price list, letting customers order directly through the Cisco ecosystem. Teleopti products included in the program complement and augment Cisco’s advanced technology portfolio to enable partners to create complete solutions for their contact centre customers.

Teleopti WFM Cloud delivers a platform for workforce forecasting, scheduling and management to improve operational accuracy and efficiency, employee engagement and customer satisfaction.

Olle Düring, CEO at Teleopti added: “Following Teleopti’s long relationship and development collaboration with Cisco, and Cisco channels, we are delighted to expand our reach and make it easier for all Cisco channels to order Teleopti WFM Cloud directly from Cisco. Our listing on the SolutionsPlus programme is recognition that together Teleopti and Cisco ensure transformative WFM solutions providing value and efficiency and a remarkable customer experience worldwide. Organisations using Teleopti’s workforce management solution see the positive work-life benefits for their staff and research studies show that Teleopti customers are 23 percent more efficient than other contact centres.”