Tag: Universal Credit

Universal Credit IT pilot project about to fail

system-failure-computer-greenWord on the street is that the government’s Universal Credit pilot project is set to fail and the Parliamentary Work and Pensions Committee will be grilling the Secretary of State for Work and Pensions and then serving him in a white wine sauce.

So far all the statistical evidence on how successful Universal Credit has been with the one percent of claimants who have been taken on board is being kept under wraps. However, it appears that under the scheme rent arrears have soared to 90 percent and that the largest landlord was moaning like crazy.

It is possible that it will cost £500m to write off  the IT involved in the project.

A Channel 4 whistleblower confirmed that the IT still only works for single claimants and after four years, and £750 million spent on the project, complex cases are still done manually.

The DWP says that is not true and the project is all a box of fluffy ducks, although apparently the box is tenanted by ducks who can’t pay the rent.

Peter Fitzhenry of Warrington’s largest landlord, the Golden Gates Housing said that only one or two tenants have been offered personal budgeting support from DWP that was promised under Universal Credit. He also says that even when rent payments are received directly from DWP, they are often incorrect, or do not include the tenants’ names.

The government appears to be getting ready to blame the supplier, ATOS, and this is because the project was awarded under Labour.  However, that might cause a few problems because ATOS was not a ministerial decision and was decided by the civil service. Rather than this being Labour’s fault, it might be a civil service person whose pinstriped bottom is still gracing her or his Whitehall chair.

Fraud detection at ‘early stage’ in Universal Credit

westminstLabour MP Clive Betts has expressed concern that the ICT behind the Universal Credit system are not up to scratch – and that that he has heard evidence that fraud detection is still at an early stage in development.

In a report from the Communities and Local Government Committee, Betts said the Department for Work and Pensions has to “provide swift assurance that the transition to Universal Credit will not leave the benefit system vulnerable to fraud”. This could prove particularly embarrassing for the Coalition as Conservative politicians have claimed the reforms are partly to prevent fraud.

The first trial will begin late this month in Greater Manchester, the BBC reports..

Director of cybersecurity at Thales UK, Ross Parsell, warned that MPs are “absolutely right” to flag their concerns.

“Although the Public Sector Network (PSN) will provide a secure back-end communications infrastructure, a question mark still remains over whether the government will be able to verify, manage and protect the identity of claimants is still under question,” Parsell said.

Parsell said that although it is possible to apply for a passport or a new driving licence online, the citizen is paying cash to the government – to date we haven’t seen a system that works the other way round, and this “is where the risk likes”.

“If a high percentage of transactions are fradulent, the government could come under severe pressure,” Parsell said. “With 1.56 million people claiming Jobseeker’s Allowance at a minimum of £56.25 a week, just that element of welfare presents a £4.56 billion fraud risk over the course of a year”.

Parsell suggested a possible answer would be using a chip & pin system for authentication.