KR9984 Milan, Italy – August 10, 2017: Capita
logo on the website homepage.
Despite a security breach in March which exposed pension data Capita has secured a £239 million 10-year managing the Civil Service Pension Scheme (CSPS).
The contract, effective from September 2025, involves modernising pension administration systems through “enhanced system design and digital innovation,” according to Capita.
The company also plans to integrate generative AI to offer personalised and engaging digital channels for pension holders as they prepare for retirement.
Capita said it will enhance the overall customer experience, providing intuitive interactions for clients and pension members while supporting a data-driven approach for scheme employers.
In addition to overseeing the CSPS, Capita will manage pensions payroll admin services related to the Civil Service Compensation Scheme and the Civil Service Injury Benefit Scheme, along with associated finance and accounting services.
Capita CEO Jon Lewis said: “With generative AI we can deliver new levels of personalisation for all CSPS members.” Lewis is stepping down at the end of this year, to be replaced in January 2024 by Adolfo Hernandez, currently of AWS.”
The awarding of the tender so soon after Capita faced a digital burglary in March, where criminals ransomware gang Black Basta accessed its infrastructure, prompting the shutdown of some systems.
Capita initially reported four per cent of its servers being accessed but later revised that figure down to it to 0.1 per cent. The breach raised concerns about the security of pension data, leading the Pensions Regulator to advise clients to communicate directly with Capita. The estimated cost of addressing the breach is around £25 million, and 90 organisations have reported data breaches as a consequence of the Capita breach.
