ServiceNow has expanded its partnership with Microsoft teams to cash in on remote working trends.
As part of ServiceNow’s Now Platform Rome release, the company is introducing a new collaborative app for its Employee Centre that integrates with Microsoft Teams and offers streamlined employee experiences in the hybrid work environment. In addition, the companies announced expanded investments in co-innovation and go to market efforts across ServiceNow workflows and Teams.
ServiceNow’s new Employee Centre will be available as a collaborative app that can be embedded directly into Teams. Collaborative apps are a new class of Teams apps that surface richly across chat, channels, and meetings.
Employee Centre provides employees with a single, unified portal to find information, get help across departments – including IT, HR, facilities, procurement and legal – and request the services they need. Through the Teams app, employees can access the portal directly in the flow of their work.
Jared Spataro, corporate vice president of Modern Work at Microsoft, said: “Today’s announcement builds on our long-standing relationship with ServiceNow, bringing together the power of Teams with ServiceNow to develop a collaborative app designed to help customers and their workforces communicate, collaborate, and innovate more efficiently.”
ServiceNow senior vice president Blake McConnell said that employees were not going back to old ways of working, which is why employers must provide the digital workflows and collaboration tools to make them productive in any workplace environment — whether that’s fully remote or in an office.
“By embedding ServiceNow Employee Centre within Microsoft Teams, we are improving the employee experience no matter where they’re working. Employees can act on the right information at the right time within the tools they’re already using. It is imperative to help employees find better balance and keep them creative, productive, and engaged.”
ServiceNow announced a strategic partnership with Microsoft in July 2019. Since then, customers such as NTT Data, a global digital business and IT services leader, have implemented ServiceNow within Microsoft Teams. ServiceNow and Microsoft are deepening their investments and collaboration in product innovation, driving joint customer success and going to market across all ServiceNow workflows and Teams to accelerate this momentum.
