However, according to the latest report by Gartner, the “big four” ITOM vendors – IBM, CA Technologies, BMC Software and HP – paid a price, surrendering market share while a new generation of ITOM vendors grew significantly faster than the market.
Pushing the growth of the ITOM market, although at a less frantic pace, were continued investments in virtualisation management tools and emerging cloud computing technologies, while growth in workload and automation also contributed.
Gartner also highlighted the evolution of IT service desk tools into IT service support management tools as another growth contributor.
The top five ITOM vendors, ranked by revenue, grew 0.6 percent in 2012, compared with a seven percent growth in 2011, and accounted for 55 percent share, or $9.9 billion, of the overall ITOM software market in terms of revenue. The ranking of the top five vendors did not change from 2010 through 2012. Among the top five vendors, Microsoft led the group in year-over-year growth at 16 percent, while the rest of the top five remained flat or saw declining growth.
CA Technologies and BMC Software were neck and neck with less than $200 million between them. And after displacing HP from fourth place in 2010, Microsoft continued to rapidly gain on BMC and CA Technologies, with Microsoft just less than $650 million behind CA Technologies.
At the regional level, North America, Western Europe and mature Asia/Pacific were the prime consumers of ITOM software in 2012, while the biggest laggards were named as Eastern Europe, Eurasia and Sub-Saharan Africa, with decreases of more than 1.5 percent each. All other areas saw low- to mid-single-digit growth.