Tag Archives: PR

Microsoft wins PR blitz over cloud

Clouds in Oxford: pic Mike MageeMicrosoft’s several-hour outage of the cloud-based Visual Studio Online services might have been a PR disaster, but Redmond appears to have won the hearts and minds of its customers by actually doing the right thing.

Computer World spend the day ringing around hoping to find a “moaning customers” story but was surprised to find hat Microsoft’s customers were happy at the way that the outage was handled. more»

Social media rants bad for businesses

visa-epayNot that long ago dissatisfied customers used to ring up companies or show up at their door. Neither option was something businesses looked forward to, but they had to deal with it anyway. Then the social networking revolution came about and for a while it seemed like the internet would help improve customer service and lessen the hassle at the same time. more»