Microsoft’s several-hour outage of the cloud-based Visual Studio Online services might have been a PR disaster, but Redmond appears to have won the hearts and minds of its customers by actually doing the right thing.
Computer World spend the day ringing around hoping to find a “moaning customers” story but was surprised to find hat Microsoft’s customers were happy at the way that the outage was handled. more»
Not that long ago dissatisfied customers used to ring up companies or show up at their door. Neither option was something businesses looked forward to, but they had to deal with it anyway. Then the social networking revolution came about and for a while it seemed like the internet would help improve customer service and lessen the hassle at the same time. more»
Drones don’t exactly have a good reputation nowadays, as most people associate them with flying killer robots raining death from above on militants and anyone who happens to get in the way. However, they can be fun, they can be used to save lives or in this case alleviate hunger. more»
Carrier EE has published its first Responsibility Report, and we’re sure the PR cogs were working overtime to get it word perfect.
Within its musings, the company claims it has identified twelve areas that need improving, including reducing its environmental impact, keeping children safe and building further sustainability in its supply chain. more»