Nearly half of companies plan to outsource their security opening the way for managed security service providers (MSSPs) according to research from service management software provider SolarWinds .
SolarWinds is a managed service provider (MSP) so the results are not entirely unexpected, but the results come from a survey with 401 UK and US enterprises in a report called ‘The Path to MSSP’.
From its findings, 60 percent of respondents are currently managing all or part of their security internally but of those, 82 percent are likely to outsource in the next year.
Out of those likely to outsource, 42 percent cited cost and 40 percent performance as the main drivers for this decision. Those who are likely to outsource also make up 49 percent of all the respondents and the report highlights how MSSPs can take advantage of this opportunity.
The difference between MSSPs and managed service providers (MSPs) is that the former meet various criteria in four categories: infrastructure, risk and vulnerability management, data security and identity and access management. The majority of businesses in the report preferred a security specialist to an MSP, with 70 percent agreeing that it would give them ‘more trust in their security capabilities’.
Tim Brown, vice president of security architecture at SolarWinds MSP, said that daily reports of security issues were forcing businesses to examine their protection measures.
“This creates nervousness amongst enterprises and SMEs and greater scrutiny of the IT security measures in place. Where there is market turbulence, there is also opportunity, and the good news for IT service providers is that this has resulted in almost half of all businesses planning to outsource their security needs to specialists”, he said.
“However, IT service providers need to remember that more opportunity inherently means more competition. Providers need to be able to prove their knowledge, capabilities, and available resources to take full advantage.”
A new survey on MSPs reveals that the market is growing
Bean counters at Kaseya have added up some numbers and devided by their shoe size and reached the conclusion that the number of managed service and players continues to expand with more of the channel increasing their monthly recurring revenues that come through services.
The survey found that 26 per centof respondents now gain more than 16 percent of their revenues from monthly recurring business and there are more close to reaching that level, with 18 percent enjoying 10-15 percent of MRR.
Those leading the market were providing more services to gain a greater share of the customer wallet as well as being in a position to be a trusted supplier of a complete solution, the report found.
MSPs are currently beavering away at delivering network operations centre (NOC) expertise, infrastructure monitoring, backup and DR plus security services.
Apparently those MSPs who can see off security worries from customers by providing two factor authentications are doing better.
The Kaseya survey found that the leading players in the market were offering on average around eight discrete security services. The same was true of those excelling in networking support, with a range of options being made available to users.
Customers placed security as the major challenge for 2017, followed by concerns about the cloud, making it crucial for MSPs to deal with those worries.
Miguel Lopez, svp and general manager for MSP Solutions at Kaseya said that the report’s aim was to help all MSPs unlock their potential, and to arm them with the knowledge they need to better succeed.
“Our annual MSP pricing survey is a critical tool that helps the MSP community keep a pulse on this thriving industry. It answers important questions of ‘how’ and ‘why’ certain MSPs are succeeding, and what others can do to achieve the same level of success,” he said.