Tag: Maintel

Maintel frustrated by global supply chain issues

Maintel’s CEO said the first half of 2022 was “hugely frustrating” due to global supply chain issues.

Ioan MacRae said supply challenges were much worse than  first anticipated during the six months to 30 June 2022.

Projects had to be delayed and this adversely impacted revenue. Maintel’s sales fell by 12.7 percent year on year to £46.7 million during the half-year period. Adjusted EBITDA also reduced to £3.6 million.

“The first half of FY22 has proved hugely frustrating with anticipated challenges exceeding our initial expectations”, MacRae said.

Bad numbers for Maintel

Maintel has experienced some bad numbers during the first half of 2022 due to global supply chain problems.

Maintel’s sales fell by 12.7 percent year on year to £46.7 million during the half-year. Adjusted EBITDA also reduced to £3.6 million reflecting the revenue dynamic.

Maintel CEO Ioan MacRae said supply challenges were much worse than it first anticipated during the six months to 30 June 2022, with shortages leading to delayed project implementations. This adversely impacted revenue.

Maintel outsources 65,000 tech device to another

Maintel has outsourced its inventory management and stock ownership to Agilitas.

The deal will see the cloud and managed comms provider outsource its hardware infrastructure using an as-a-service model.

Agilitas will manage the contract for five years through a “fully flexible service” that can be scaled up and down according to its requirements.

The service will include engineering resources, multi-vendor tech spares to support customers and nationwide storage and distribution of all project stock.

Maintel finds Sanctuary contract

Social housing outfit Sanctuary has appointed the cloudy Maintel to deliver a SD-WAN enabled solution for its 800 sites.

Sanctuary chose Maintel to help them move to an SD-WAN system to deliver a secure, flexible network with the capacity to support the Group’s business goals.

As Sanctuary’s incumbent unified communications infrastructure solutions provider, Maintel has previously helped install and maintain a Mitel Unified Communications solution across its entire estate.

The new SD-WAN solution provides for a software-defined approach to managing Sanctuary’s wide area networks, offering ease of deployment, centralised orchestration, and improved visibility, helping improve connectivity to their sites, data centres and for cloud provisioning.

Sanctuary’s use of Microsoft Teams means that Sanctuary’s workforce can become more mobile.

Maintel modernises JD Sports Fashion’s comms

Maintel has just finished work modernising JD Sports Fashion phone network.

JD Sports wanted to maintain connectivity across its European store network and upgrade its Unified Communications infrastructure and incorporate new store premises into its network.

The solution uses JD Sports’ VPN cloud connectivity to enable colleagues to communicate via video, audio, and web conferencing links. By using Maintel’s Unified Communications as a Service solution, ICON Communicate, JD Sports has been able to improve telephony services across its European store estate with a modern cloud-based unified communications infrastructure, Maintel claimed.

Maintel expands RingCentral partnership

Maintel has expanded its partnership with RingCentral to create UK public sector. offerings.

Maintel will offer RingCentral Office to UK local and central government organisations through the NS2 network services framework. The RingCentral solution provides organisations with an integrated team messaging, video meetings, and cloud phone system—on any device.

The pair say the new product will enable public sector organisations to transform their communications with cloud-based communications services.

Maintel will design, implement and support RingCentral Office-based implementations which will include a comprehensive suite of mobile devices, desktop soft clients and attendant consoles.

Customers will also be able to integrate this solution with Maintel’s own contact centre solution (Callmedia CX NOW), and a range of connectivity and security offers, enabling a complete end-to-end communications and connectivity service.

Maintel chief executive leaves as profits rise

Maintel has posted some excellent interim half-year numbers but for some reason its CEO  Eddie Buxton is leaving  by the end of December, by “mutual agreement.”

Revenues fell for the first half, pre-tax profits increased thanks to the focus on higher-margin business, coming in at £1.5 million, compared to a £0.3 million loss in the same period last year. Revenue was down by three per cent to £64.5 million, but gross margin nudged up a couple of percentage points to reach 29 per cent.

The first-half results were used as an opportunity to reveal that after a decade long stint at Maintel its chief executive Eddie Buxton would leave by the end of December, by “mutual agreement”.

John Booth, chairman of Maintel, said: “Performance in the first six months of the year marks continued progress towards our goal of transforming Maintel into a cloud and managed services business and demonstrates the benefits we are receiving from investment in our cloud and software capability, notably improved margins and higher cash conversion.”

He stated that its ICON platform had continued to deliver growth with the number of contracted seats increasing at 32 per cent to come in over 66,000 and data revenues improved by six per cent as more users moved to the cloud.

But there were some issues that Booth wanted to address in the statement to investors, underlining the challenges that were out there in the second half.

“Notwithstanding this significant progress, Group revenue in the period was impacted by the continued market transition to new technologies driving both a change in the revenue profile for project implementation and the revenue of our support business. Also, we have seen some delays in the award of public sector contracts as the new Public Sector framework goes live,” he said.

In the interim statement, the board stressed it was keen to thank Buxton for his contribution and wished him well for the future.

“Since joining us in 2009, Eddie has overseen a period of significant growth for the Company and has led the transformation of Maintel into a cloud and managed services business. The Board would like to thank Eddie for his strong leadership during this time and wish him well for the future,” stated Booth.

The hunt for a replacement chief executive has started, and Maintel expects to be in the position to announce one shortly.

Maintel explains its poor 2017 showing

ultimate-guilty-dogs-compilation-350x197Systems integrator and managed services provider Maintel has given three reasons why it has had to revise its profit expectations.

It has just released a trading update stating that it had expected to recover the reduction in gross margin in the first half of this financial year, but “it is now evident that this will not happen”, and then outlined three reasons for the revision.

The first centred on the acquisition of Azzurri Communications in May 2016. This deal arrived with two large legacy contracts that were due to wind down over the trading period up to the end of first-half 2018.
“Both of these contracts generated higher gross margins than the group’s average contracts”, said the firm.

“Both contracts have migrated away more quickly than expected and, as a result, less revenue than originally anticipated will be generated from these customers throughout the second half of full-year 2017 and the first half of 2018.”

The second reason was that managed services and technology performance has “been adversely impacted” by delays to customer installations following the Avaya Chapter 11 process.

“The impact has been greater than expected due to prolonged delays in the resolution of the process.

The bankruptcy court approved Avaya’s reorganisation on 28 November, enabling Avaya to exit Chapter 11 by the end of 2017.

“Regarding Avaya, the group is pleased to report that ordering activity started to recover in November which will positively impact Q1 2018”, Maintel said.

The third reason concerned the integration of Intrinsic Technology, which is “going well”, with all of the Intrinsic systems migrated onto one system on 1 December.

“The revenue contribution is in line with our expectations at the time of the acquisition although the gross margins achieved have been lower than anticipated,” the firm stated.

Maintel now forecasts that it will have adjusted EBITDA in the range of £12.5 to £13 million. That still represents a 12 to 18 percent increase on the £11 million adjusted profit before tax posted last year after the acquisition of Azzurri Communications pushed revenue up 114 percent to £108 million.

Analysts are expected a full-year dividend to grow 10 percent year on year in line with existing guidance.

Maintel does rather well following Azzurri acquisition

Databroker_scrooge_mcduckManaged service provider Maintel has been doing rather well since it wrote a cheque for  Azzurri.

According to the company’s latest results, the firm has seen its numbers swell thanks to the on going contribution from the acquisitions of Azzurri and is looking forward to gains in the second half as the benefits of the Intrinsic deal start to filter through.

Last year saw Maintel reporting revenues up by 114 per cent to £108.3 million with pre-tax profits also going up by a healthy 52 per cent to £11.1 million with recurring revenue hitting 73 per cent.

The firm is on track to hit similar revenue growth with H1 delivering a 68 per cent increase from the same period last year, to £63.8 million from £38.1 million with gross profit up by 50 per cent to £19.6 million

Maintel is now one of the largest communications integrators in the UK, with combined revenues of around £150 million and a staff of around 700. The first half has included more integration of the Azzurri business and more uptake of the cloud services that the channel player has developed in-house.

The firm has invested in its own ICON cloud platform, which has helped it grow by 55 per cent.

Maintel acquired Intrinsic for £5.25 million at the start of August which gave the firm access to Cisco gold partner status, the Avaya Edge Diamond level and a strong background in network security and unified comms. The £48.5 million  deal for Azzurri was hatched out in April 2016.

Maintel buys Intrinsic for a “song”

funny_singing_catsMaintel has written a cheque for £5.25 million to buy Intrinsic in a deal which appears surprisingly good.

Maintel said buying Intrinsic will create a £160 million company and it appears to have been a bargain, even if the two companies will find integration a little difficult.

In a filing posted to the AIM stock exchange, Maintel said that for the 12 months ending May 2017 Intrinsic reported an adjusted loss before tax of around £550,000.

In its most recent filing on Companies House, Intrinsic reported revenue of £48 million for the extended 18 month period ending 31 May 2016, but Buxton said that the business is not currently trading at this level.

Intrinsic’s Merseyside office is set to remain open for the foreseeable future and its London staff will be moved into Maintel’s nearby Blackfriars office. The Intrinsic name, meanwhile, is set to be retired at the beginning of Maintel’s financial year on 1 January 2018.

Intrinsic has had a pretty unhappy life of late. It has undergone as series of management changes since it was the subject of a management buyout in 2011.

From a technology point of view, the main draw for Maintel was Intrinsic’s Cisco Gold status which it has not had in its portfolio.