At least 60 percent of respondents had suffered from an email outage over a three month period, the report found.
Imerja, an IT infrastructure company that conducted the survey, warned that the importance of effective communication channels, including email, can’t be overlooked. Even a small outage can negatively impact business and hit revenues.
As SMEs are being told they’re the way out of economic misery and as part of the recovery, they should probably make sure their basic communication networks are secured, Imperja warned.
Managing director Ian Jackson said: “Investing in the right IT can add significant value to a business, but companies won’t be able to reap the rewards of technology fully if they’re still having problems with essential business systems like email”.
A way forward can be outsourcing business critical IT, whether that is for email, infrastructure hosting, or videoconferencing as a service. This “takes away risk and reduces the overhead of running an in house system, often with added security benefits too,” Jackson said.
“Managed services for IT can really boost productivity because any problems that arise are identified quickly and dealt with before they have the chance to escalate and cause problems,” Jackson said.