Tag: HP

HP getting tough on counterfeiting partners

HP saw its EMEA sales fall nine per cent and it has been swift to blame partners trading in ‘imitation and counterfeit’ print supplies as the main reason.

HP’s business model depends on the sale of expensive printer ink and consumables and it feels that some of its channel partners have betrayed it by offering cheaper knock-offs

It has issued a warning that it will aggressively combat partners trading in counterfeit, cloned and imitation print cartridges.

HP’s EMEA print general manager David Ryan has told the press that he is taking a zero-tolerance approach as it looks to stem the bleeding in its print supplies business.

He said that some partners don’t realise that these cartridges are violating intellectual property, and that is something we will tackle vigorously.

HP will work with “loyal partners” to take all the action we can where illegal trading practices are being engaged.

He said imitation cartridges that HP has tested have “high failure rates and poor print quality”, while many fail Blue Angel tests (a German certification for environmentally friendly products) or can damage the printer.

These reasons, he claimed, can mean that buying cheaper cartridges is more expensive in the long run.

HP has blocked the use of third-party cartridges in its printers.

In 2016 it pushed a firmware update that blocked the use of unofficial HP cartridges in its printers, claiming it was to protect customers, only to reverse the decision following public outrage.

This time the cunning plan is to educate  channel partners and customers on why its own products are the better option.


HP warns partners to stay out of battery recall

The maker of expensive printer ink HP has warned its customers not to talk to service partners in the recent battery product recall.

For those who came in late HP recalled more than 78,000 of its commercial notebooks and workstations due to their nasty habit of overheating and catching fire. The laptops at risk are from a range of devices, including various ProBook and ZBook models.

HP shares drop despite revenue increase

The maker of expensive printer ink, HP, reported revenue increases in its first quarter, but that was not enough to keep shareholders happy.

That might have something to do with  CEO Dion Weisler stories about the struggles HP is facing in the printer supplies space and the fact he lowered the vendor’s full-year outlook.

HP provides DaaS Apple support

HP has expanded its enterprise device-as-a-service (DaaS) programme to include support for Apple products.

Until now, it was impossible for Apple fanboys outside the US with access to the company cheque book to put Apple gear onto the desks of employees under HP’s DaaS scheme.

HP investing £4 million into education

The maker of expensive printer ink, HP, is putting £4 million into its HP for Education scheme in what is a record investment for the initiative.

HP education business director  Neil Sawyer said that the programme is centred around HP’s education resellers who took a training and certification programme with the outfit last year.

When they sell HP technology to schools, the schools receive credits to allow them to invest in more tech.

Beta distribution goes the way of Betamax

Beta Distribution has crased owing £36 million according to a recently filed administrator’s report.

Deloitte was appointed as administrator for the failing distributer in October, and it declared that Beta did not have enough money to cover debts owed to unsecured creditors.

“We do not think that the companies have sufficient property to enable a distribution to be made to unsecured creditors,” the letter said.

Beta reported a £186 million turnover in its last financial year ending 31 March 2017  but owed over £14 million to trade creditors, and three million to the tax man.

HP revenue beats estimates

The maker of expensive printer ink, HP, reported a  quarterly revenue that thrashed analysts’ estimates,  thanks to growth in its systems business that sells notebooks and desktops and the acquisition of Samsung’s printer business.

The personal systems business, which accounts for more than 60 per cent of HP  total revenue, rose 11 percent to $10.06 billion, beating analysts’ average estimate of $9.78 billion.

The company had the second position in worldwide PC shipments in the third quarter with a 22.8 percent market share, down from 23.9 percent in the preceding quarter, according to research firm International

Jane Ashworth takes over from Andy Bass at Lenovo

banner_220x220 as its channel director taking over from Andy Bass who cleaned out his desk last month.

Ashworth worked as UK MD at SMART and has the job of upping sales in Lenovo’s UK SMB business.

She said: “I am thrilled to be joining Lenovo which is such an innovative company and at a pivotal time in its performance journey. I’m very much looking forward to working with our channel partners to strengthen partnerships and support them in their delivery of tomorrow’s technology today. Lenovo is a strong, dynamic company with an excellent product portfolio and talented team. The refreshed channel programmes are helping to streamline processes for channel partners, and I’m excited about joining the company and supporting Lenovo’s ambition to grow the business alongside our channel partners.”

It looks like she means it.

Before her time at SMART, Ashworth was commercial sales manager role at the original Hewlett Packard and was a Sony general manager .

Of Ashworth’s appointment, Lenovo’s UK general manager Preben Fjeld said: “Our channel partners are fundamental to our continued growth plans and Jane’s strong background in channel sales, channel development and product management will further propel and energise the relationship with our partners in the UK and Ireland.”

HP buys Apogee

HP today announced a definitive agreement to acquire UK office equipment dealer (OED) Apogee.

The transaction values Apogee as of closing at £380 million.

This acquisition furthers HP’s plan to disrupt the $55 billion A3 copier market and builds on its printing strategy to: enhance its A3 and A4 product portfolio; build differentiated solutions and tools to expand its Managed Print Services (MPS); and invest in its direct and indirect go-to-market (GTM) capabilities. This includes the selective acquisition of OEDs that provide access to increased profit pools from higher margin services. Or so HP thinks.

“The Apogee acquisition extends HP’s print leadership by boldly leveraging the industry shift to contractual sales as we aggressively pursue the A3 office market,” said Enrique Lores, President, HP Imaging and Print. “We’re augmenting our go-to-market and enhancing our ability to deliver the services necessary to win in the profitable contractual market. This deal complements our broader channel strategy and HP remains committed to building our business through our best-in-class partner programme.”

HP has been investing in the A3 business with strategic initiatives including the acquisition of Samsung’s printer business and the launch of a portfolio of superior A3 and A4 multi-function printers based on unique IP and value-added services and solutions. Today’s transaction expands HP’s services portfolio in contractual office printing and MPS categories, where solutions are increasingly important for small and medium businesses (SMBs).

Apogee is an OED. The company brings what HP considers to bestrong capabilities in contractual printing services and solutions, an experienced leadership team and access to SMB and mid-market customers.

The deal is expected to close by the end of calendar year 2018, pending regulatory review and other customary closing conditions.

Following the close, Apogee will operate as an independent subsidiary of HP, with a governing board comprised of HP and Apogee management. Apogee will have the same commercial relationship with HP as any other premium partner with access to the same tools and partner programmes, HP reckons.




Server sales are up due to supply shortages

HP-MicroServerWorldwide server revenues grow by a third but while that is a good thing for vendors it is more due to supply shortages, according to analyst outfit Gartner group.

Apparently a shortage in components for server hardware, alongside currency fluctuations, has driven up the cost of servers in EMEA.

Worldwide server revenue increased 33.4 percent in the first quarter of the year and shipments grew 17.3 percent  year over year.

Adrian O’Connell, research director at Gartner, said the EMEA server market’s strong start to 2018 is largely driven by scarcity of materials increasing the cost of gear.

“The cost of certain components is increasing due to supply shortages, and this is compounded by recent currency volatility increasing the figures for revenue when measured in US dollars. The very modest rate of shipment growth demonstrates the effects of system pricing”, he said.

In EMEA, this caused revenue to grow by almost a third year-on-year to $3.7 billion for the quarter, while server shipments totalled just 517,000 units, an increase of only 2.7 percent  year-on-year.

Analysts said that ongoing supply constraints in memory would continue into the second half of 2018, and that this is affecting the market and driving most revenue growth.

Dell EMC experienced a huge 51.4 percent revenue growth in the first quarter of 2018, widening the gap between it and second-placed HPE. Dell EMC recorded a 21.5 percent market share, followed closely by HPE with 19.9 percent  of the market.

In EMEA, HPE maintained its primary spot, but it was third-placed Lenovo that had the strongest growth of 70 percent, Gartner said. This strong growth is partly due to comparison with a weak first quarter in 2017, as Lenovo’s business has been declining since the System X acquisition.

Dell EMC saw the second strongest growth rate of the top five vendors. “Dell EMC continues to perform well in EMEA”, said O’Connell. “The first quarter is usually a good quarter for Dell EMC, but it’s attained a record revenue share level in in the first quarter of 2018 and reduced the gap between itself and HPE to under 10 percent now.”

Gartner said the modest shipment growth rates suggest that market demand hasn’t increased much, and that ongoing memory supply constraints would continue into the second half of 2018.
“The very positive revenue performance, however, along with strong adoption at the start of this upgrade cycle, means it is at least a much more positive start to 2018 than we saw at the start of 2017”, said the report.

HP sauces up Device as a Service offerings

INDUSTRY HP 1The maker of expensive printer ink,  HP, is expanding its Device as a Service offerings.

The new DaaS products feature new predictive analytics capabilities available as a service to support a broader range of customer needs, and enhanced options for simplifying IT support with HP Tech Café Market.

HP head of Personal Systems Services Guy Collet said:  “Our continued expansion of services offerings reflects HP’s deep commitment to meeting the changing needs of the workforce. These expanded services provide smart, simplified solutions for the modern workforce and unlock new growth opportunities for our customers, our channel partners, and our business.”

This service from HP enables customers to analyse hardware performance, detect potential problems in advance, and proactively implement corrective actions. The unique data analytics capabilities of HP DaaS are now available on Windows, Android, iOS, and macOS devices – creating a multi-OS solution that’s designed to boost IT efficiency and improve employee experiences.

HP DaaS agreements can be tailored to fit customers’ unique needs by easily adding specific device lifecycle services. Today the company introduced HP Tech Café Market Enhanced, an end-to-end vending and storage solution that provides instant access to accessories and 24/7 lockers for device swaps or repairs. In addition to vending and storage, HP will manage the ordering, replenishment, and reporting for customers. The solution supports the needs of an increasingly mobile workforce and significantly simplifies life for IT departments.


Notebook sales increase

Multipurpose-NotebookThe global notebook market is improving with 164.7 million units shipped in 2017 according to TrendForce’s latest market report.

The figure represents a 2.1 percent year-on-year increase, massively surpassing all expectations and forecasts. The reason for the increase has been biddings for notebook contracts in North America and regional economic recovery

HP remains the market leader with more than 24 percent of the market share. Its annual shipments hit a new milestone of 40 million units, a substantial increase of 10.5 percent over 2016.

For 2018, the market share of the top six brands is expected to rise to 89.1 percent, squeezing the room for other brands to develop.

Xiaomi and Huawei recorded growth in the Chinese market, but the results of their overseas deployment are unclear.

Lenovo saw a year-on-year drop of 4.9 percent. It enhanced its sales in Asia and Europe but still cannot make up the shipment decrease in 1H17. This has an impact on the brand’s performance, making its market share down to 20.2 percent, ranking the second.



HP expands its customise-to-order programme for schools

schoolHP has expanded its ‘customise-to-order’ (CTO) programme by adding a promotion to boost the value for money the education sector gets from its technology.

The CTO approach, which is implemented through the channel, was trialled six months ago with a desktop-only catalogue. It has now extended it to include the 400-series laptop.

The new scheme, HP for Education, allows those that invest in HP hardware to collect credits or cashback of up to £250 per device. These can be used by schools against software, training or device upgrades.

HP has also launched its Parental Contribution Scheme to allow parents to purchase education-specific technology for their children attending primary or secondary school via instalments.

HP’s education business director Neil Sawyer said that schools have tight budgets and have to make difficult decisions every year between buying much-needed education hardware or investing in software such as education programmes and training courses.

“We want to stop schools from being forced to minimise their IT assets or forgo software purchases to invest in vital education technology.”


Whitman starts cleaning out her desk

Meg WhitmanHPE’s Whitman announced she is quitting as the CEO and claims that her channel track record was a critical aspect of her six year reign.

On 1 February 2018, Whitman will be replaced by the current president Antonio Neri, who joined HP in 1995 as a customer service engineer in the EMEA call centre.

Shareholders were not happy – HPE’s shares were down by nearly eight percent in after-hours trading, despite Q4 results topping expectations.

Whitman was appointed as HP CEO in September 2011 following the departure of much-maligned predecessor Leo Apotheker and quickly implemented a five-year turnaround.

She hived off the printer and PC arm of HP in 2015, and put in motion the most significant corporate divorce in history.

HPE’s headcount is now standing at less than 50,000, compared with nearly 350,000 when she joined.

In the UK she was known for dropping in on top HP resellers, including Softcat and CDW in the UK for tea and biscuits and talk up HP and HPE’s channel-friendly credentials at its partner summits.

According to HPE’s statement today, the vendor improved customer and partner satisfaction under her leadership, as well as rebuilding its balance sheet, strengthening operations and reigniting innovation.

HPE has delivered a shareholder return of 89 percent – three times that of the S&P 500 – HPE pointed out.

“I’m incredibly proud of all we’ve accomplished since I joined HP in 2011”, Whitman said.

“Today, Hewlett Packard moves forward as four industry-leading companies that are each well positioned to win in their respective markets. Now is the right time for Antonio and a new generation of leaders to take the reins of HPE. I have tremendous confidence that they will continue to build a great company that will thrive well into the future.”

HPE’s Q4 revenue rose five percent year on year to $7.8 billion, the company also announced.

Whitman will remain on the HPE board of directors.



HPE quits Palo Alto

bd_stone_1989In what is an end of an era, Hewlett Packard Enterprise (HPE) will save a bit of cash by leaving its Palo Alto headquarters and moving to nearby Santa Clara.

The predecessor HP company was based in Palo Alto from its founding in 1939 until it was split in two in 2015. HP is still based in the city.

In a press release, HPE said that the company no longer needs a facility of the current size and will look to sell the property – splitting employees between three other facilities.

The move comes as HPE continues its radical $1.5bn cost-saving measures that will see thousands of employees laid off, as well as the reported closure of a facility in Roseville, California.

The Aruba offices in Santa Clara will become HPE’s new global headquarters, while other employees will be split between facilities in San Jose and Milpitas.

HPE CEO Meg Whitman said: “Over the past two years we’ve made tremendous progress towards becoming a simpler, nimbler and more focused company.

“I’m excited to move our headquarters to an innovative new building that provides a next-generation digital experience for our employees, customers and partners.

“Our new building will better reflect who HPE is today and where we are heading in the future.”

HPE said it will continue to support the HP garage – the garage where Dave Hewlett and Bill Packard formed HP, now a museum – and the HP Founder’s Office, which served as HP’s headquarters until 1981.