Tag: dynamics

Tech Data providing Dynamics 365 CRM

Tech Data is providing Microsoft cloud partners with a quick-to-deploy version of the Dynamics 365 CRM solution.

Dynamics GO is an “out-of-the-box” version of Dynamics 365 created by specialist provider Dynamiti. The solution can be up and running in as little at 60 minutes, providing customers and partners with accelerated deployment and ROI.

Tech Data Microsoft Dynamics 365 lead Ian Turner said that the package provides a fast and simple way for partners to get their Dynamics 365 business moving.

ContactEngine becomes Microsoft Co-Sell partner

Microsoft campusTalking AI outfit ContactEngine has been awared ‘Co-Sell Partner’ status as part of the Microsoft for Startups London ScaleUp programme for high-growth technology companies. ContactEngine joins an group selected for comprehensive sales and marketing support and go-to-market initiatives.

ContactEngine’s automated conversation management platform integrates into Microsoft Dynamics to provide an AI-powered ‘voice’ to engage customers across all conversational channels and across all industries.

While traditional CRMs require human agents to engage customers, ContactEngine integrates to automate outbound customer engagement and subsequent transactions, replicating human behaviour through machine learning and natural language understanding. The ContactEngine Software-as-a-Service (SaaS) platform is hosted on the Microsoft Azure cloud, which allows for on-demand global scalability and best-in-class security.

Dr Mark K. Smith, CEO of ContactEngine, said: “ContactEngine shares Microsoft’s objective to optimise organisational outcomes through enhanced customer engagement. We’re pleased to support Microsoft by integrating into their Dynamics Engagement platform to talk to our clients’ customers with intent driven, AI-powered conversations – improving customer experience, and ensuring crucial moments such as sales, deliveries and appointments are executed with precision and minimal effort.”

Warwick Hill, Managing Director of Microsoft for Startups, Western Europe, said: “There is a very strong synergy between Microsoft Dynamics and ContactEngine’s automated conversations and customer engagement capabilities. We are pleased to be able to integrate the full power of ContactEngine, into Microsoft’s solutions through Azure.”

Synergy… it’s like energy…

Microsoft partners celebrate Dynamics 365 launch

Dynamics 365Microsoft has officially launched its Dynamics 365 in the UK, much to the relief of its partners.

For those who came in late, Dynamics 365 is a cloud based service which joins Microsoft Azure and Office 365 that Vole will be managing to help UK businesses reach their potential.

Microsoft’s bog post announcing the release of Dynamics is a heavy sell. It lists off the businesses in the UK that have already taken advantage of Microsoft’s UK cloud regions that went up last year, including the Ministry of Défense and the Met Police.

“The move ensures Microsoft is the first global cloud provider to offer a complete cloud from data centres in the UK.”

The headline case study has come from the Brighton and Sussex University Hospitals NHS Trust which uses Dynamics 365 to easily share information between medical professionals and patients.

“The ability to see a complete picture of an individual’s needs means more people can be treated in their own homes rather than in a hospital,” Vole tells us.

Lucy Cassidy, an Advance Practice Physiotherapist at Brighton Hospital said that Dynamics 365 transformed the way her hospital treated patients by putting all relevant information into the hands of clinicians.

“From the moment the service receives a referral, the patient is provided with relevant information on how to manage their injury and we are able to measure the progress of their rehabilitation,” he said.

“The service also means that we are able to track patient feedback and data is automatically collected for our Patient Reported Outcome Measures, a key reporting need for all NHS trusts. Importantly, this data is sent live to clinicians to proactively manage patient outcomes rather than simply sitting in a spreadsheet at the end of the year.”

Vole is pitching its 365 products as a package for partners claiming the three enable companies and organisations to work seamlessly to become more productive, gain new insights into their operations and create greater personalised experiences for customers. Because having seams makes things rather tricky to iron.