Carbon Black has hit back at US reseller DirectDefense claims its Cb Response product leaks customer data.
DirectDefense president Jim Broome claimed that his staff had been able to harvest data from several Cb Response customers thanks to the fact that files uploaded by Cb Response customers had been forwarded to a cloud-based multiscanner.
Broome has since gone on to clarify that his firm “strongly believes” in cloud-based multiscanners, he said they operate as for-profit businesses that spread files to “anyone who wants them and is willing to pay”.
He added that the problem was not isolated to CarbonBlack.
“Additionally, it is imminently likely that there are other EDR sources and products to exploit (perhaps even other keys being used by Carbon Black’s solutions and even other vendors)”, he wrote. “Over the last couple of years, there have been over 50 EDR companies launched, and likely, some of them may follow the same inspection model as Carbon Black.”
However, Carbon Black co-founder and CTO Michael Viscuso said that using a cloud-based multiscanner is an optional feature in Cb Response that is turned off by default. The feature allows customers to share information with external sources for additional ability to detect threats.
“Cloud-based multiscanners are one of the most popular threat-analysis services that enterprise customers opt into. These multiscanners allow security professionals to scan unknown or suspicious binaries with multiple AV products,” Viscuso wrote.
“Cb Response has a feature that allows customers to send their unknown or suspicious binaries to these cloud-based multiscanners (specifically VirusTotal) automatically. We allow customers to opt into these services and inform them of the privacy risks associated with sharing. Our products are not dependent on these services.”
Miles Rippon has been named as Carbon Black’s EMEA channel director and has been ordered to sort out the outfit ‘s European channel business following its strategic distribution agreement with Arrow.
Apparently, Rippon will be building up Carbon Black’s relationships with channel partners, expanding its reach and increasing enterprise sales through the region. To do this he will have to push Arrow and Carbon Black’s joint offerings in cyber security.
In a statement, Rippon pointed out that traditional AV products were going no-where because they could not deliver the improvements needed to protect organisations against modern threats.
While there is a huge demand from customers for a leading NGAV solution, by combining Cb Defense with Arrow’s vast network, Carbon Black is greatly increasing its global footprint, providing high margins for resellers and continuing to stay at the cutting edge keeping businesses protected from cyberattacks, he said.
There is a huge opportunity for Carbon Black to work with its channel partners to grow its market share this year and Rippon said was happy to be behind the wheel.
Rippon joins Carbon Black from HPE’s enterprise security products division, where he served as EMEA channel and alliance director. Prior to that, he has held roles as VP of global channels for Clearswift and VP of EMEA channels for RSA Security.
Mark Reeves, VP for EMEA sales at Carbon Black, said: “Miles is an EMEA channel expert with extensive experience and hands-on sales territory and sales management skills. He has maintained strong sales performance records in developed and emerging territories. With the recent launch of our streaming prevention technology and the appointment of Arrow, we are now well set up to service the channel and build momentum in the market.”