Canon Europe’s latest Insight report, reveals that less than 20 percent of print service providers (PSPs) are seen as fulfilling customer needs and more than 80 percent of customers feel their partners need to provide more creative input.
The report, with the catchy title “Creating customer value” said the majority want their print partners to be more consultative and to be comfortable combining print with digital.
Canon Europe said that its imageRUNNER2400 series will bring its partners some cool profit benefits.
The multifunctional printer (MFP) is network ready and Francis Thornhill, Canon’s European and UK product manager, said that the devices helps it partners to address challenges of small workgroups.
The device lets Canon partners secure revenues after sales, he said – partners’ contact details are left on the device for end users to re-order consumables and the unit has a triple backed up counter so that bill printing costs can be tracked properly.
The device will be available in March.
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