Avaya has won the top slot in the Gartner Magic Quadrant for Unified Communications for the ninth time.
Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as companies that “execute well against their current vision and are well positioned for tomorrow”.
Jim Chirico, President and CEO, Avaya said: “We are proud to have been named as a Leader by Gartner in the 2018 Magic Quadrant for Unified Communications, included for the ninth time. Earning this distinction, we believe, reflects our continued innovation and differentiated and valued solutions in UC. More importantly, we feel it also reflects on the deep relationships we have with our clients, providing them with communication solutions that help enable their organizations to operate in a highly mobile, competitive and fast-paced environment. Combined with our recognition earlier this year as a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, it’s our view that Avaya is clearly reinforcing our status as a trusted solution provider for companies of all sizes on their digital transformation journeys.”
Avaya improved its position on both ability to execute and completeness of vision compared to the previous year’s results.
Avaya has been investing significantly in its Unified Communications portfolio to provide customers the solutions they want and need to fully leverage UC, including telephony, video, mobility, messaging, meetings and team collaboration.
The 2018 Magic Quadrant for Unified Communications report evaluated eight UC vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines “Unified Communications Solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices.” Gartner divides UC into six broad communication product areas: Telephony, Meeting Solutions, Messaging, Presence and Instance Messaging (IM), Clients, and Communications-Enabled Business Processes.
In May, Avaya was positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, marking the 17th time that Avaya has been in a Leader position.