Providing support directly from the Korean HQ should make life for the firm’s UK distributors easier.
Warren Hampton, general manager of networks for Samsung UK, said that the old support model had too many steps which slowed down the high-quality support the company wanted to offer.
He said that Samsung looked at ways of streamlining its service and come up with a new initiative that delivers support direct from its Korean HQ team.
“We strongly believe this will give our UK distributors the control and autonomy needed to offer the best product support to our channel,” he added.
Recent market analysis from WinterGreen Research found that the SIP based IP PBX market was heading towards a value of $6.5 billion worldwide by 2023 and cloud based set-ups were enabling vendors to offer PBX products as part of their digital transformation sales pitch.